We are looking for awesome folks to join our dynamic Dispatch team to be a hERO (Human, Emergency, Response, Operator)! Reporting to the Dispatch Lead, you will be ensuring that we keep to our mission and vision, and ensure that we can save lives within the shortest amount of time possible.

This is what you will do:


Join our dedicated team of Emergency Response Operators (hERO) committed... to providing efficient emergency assistance.
Assess emergencies promptly and take appropriate actions to ensure effective response.
Facilitate clear communication between callers and first responders, ensuring accurate information exchange.
Provide medical guidance to callers and patients until professional help arrives.
Utilize technology to track first-response vehicles and optimize their deployment.
Coordinate patient admissions to hospitals, keeping them informed about patient status and bed availability.
Maintain accurate records of emergency calls and interventions using the Flare platform.
Analyze monthly data to identify trends and suggest improvements for enhanced performance.


Requirements


You have previously worked in a dynamic dispatch or call centre environment.
Proven ability to remain composed in high-pressure situations.
Excellent verbal and written communication skills.
Exceptional talent for active listening.
Skilled multitasker with the ability to stay focused amidst various responsibilities.
Effective customer service skills.
Proficient in computer usage.
Proficient touch typist (speed testing may be vetted).
Must be a Kenyan citizen more

The Operations Intern will be responsible for providing onsite support to ensure the smooth running of the Rescue office. This 6-month internship offers hands-on experience in key operational tasks such as supporting internal projects, handling administrative and logistic duties, and managing relationships with vendors and multiple external stakeholders. Reporting to the Senior Operations Manager,... you'll gain valuable exposure to the inner workings of operations, helping you build a strong foundation for your career.

This is what you will do: 

Operational Support


Office Management: Ensure smooth daily office operations by maintaining a clean, organized, and efficient workspace.
Hospitality: Provide exceptional hospitality to guests, including offering refreshments with professionalism and attention to detail.
Communication: Act as the primary point of contact for visitors and callers, providing information and directing inquiries appropriately.
Documentation: Maintain and update company records through the HRIS, databases, and filing systems for accuracy and compliance.
Meeting and Event Coordination: Schedule and organize Meetings and Events, manage the booking system for meeting rooms, and handle logistics as required.
Reporting: Support the preparation of reports, presentations, and correspondence.
Inventory Management: Monitor office supplies and maintain adequate stock levels through timely procurement.
Support Services: Provide administrative and operational support to Talent, Operations, Travel, Sales, and Customer Experience teams.
Compliance: Ensure adherence to company policies, maintaining confidentiality, and safeguarding sensitive information.
Office Maintenance: Manage service schedules and oversee maintenance tasks, including cleaning, fumigation, repairs, and facility upkeep.


Talent Support


Onboarding: Facilitate new hire onboarding, including orientation material preparation and conducting introductory training.
Employee Records: Maintain and update employee records, ensuring accuracy and compliance with data protection standards.
Training Coordination: Collaborate in organizing training sessions and tracking participation and feedback.


Procurement Support


Market Research: Conduct research to identify potential suppliers and analyze market trends.
Vendor Management: Assist in onboarding and maintaining relationships with suppliers.


Requirements

If you are a proactive, results-driven professional who thrives in a dynamic environment, we encourage you to apply for this role. Key qualifications we are seeking include:


Excellent verbal and written communication skills.
Strong ability to manage multiple tasks and prioritize efficiently.
Proficiency in office software (e.g., Google Workspace).
High attention to detail in data entry and document preparation.
Problem-solving skills with a focus on solutions that align with Rescue’s mission.
Demonstrated ability to collaborate effectively within a team. more

About The Role

As the Financial Controller / Senior Finance Manager at Rescue.co, you will play a crucial role in guiding our financial strategy and ensuring the accuracy and integrity of our financial operations. You will oversee all financial planning and analysis activities and support decision-making across the organization. This role requires a strong strategic mindset, an eye for detail,... and the ability to work collaboratively across functions.

Responsibilities
Financial Management:

Lead the finance team in maintaining accurate financial records, preparing financial statements, and ensuring compliance with all relevant regulations
Develop and implement robust financial planning, budgeting, and forecasting processes to support strategic decision-making
Conduct detailed financial analysis to identify trends, opportunities, and risks, providing actionable insights to senior management
Oversee the preparation of monthly, quarterly, and annual financial reports, ensuring timeliness and accuracy
Drive process improvements and automation initiatives to enhance the efficiency and effectiveness of financial operations

Payroll Management:

Oversee the payroll process, ensuring accurate and timely payment of salaries and benefits to all employees
Ensure compliance with all relevant payroll regulations and tax laws
Manage relationships with payroll service providers and ensure seamless integration with accounting systems
Address payroll-related inquiries and resolve any issues promptly

Collaboration and Compliance:

Collaborate with cross-functional teams to support business growth and operational excellence
Manage relationships with external auditors, tax advisors, and other financial partners
Ensure the timely completion of annual audits in an efficient manner
Ensure compliance with local and international accounting standards and tax regulations
Develop and monitor key performance indicators (KPIs) to evaluate financial performance and support strategic objectives

Requirements

Bachelor's degree in Finance, Accounting, or a related field; a CPA or CFA certification is preferred
Extensive experience in financial management, with a focus on financial planning and analysis
Strong analytical and problem-solving skills, with the ability to interpret complex financial data
Proven track record of leading and developing high-performing finance teams
Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization
Proficiency in financial management software and advanced Excel skills more

The Role
We are seeking an experienced International Launch Expert to implement our expansion into new markets. In this role, you will be responsible for executing a plan to drive growth in international markets by establishing partnerships and operations and closing initial sales.
The ideal candidate will have a proven track record of success in international expansion, with a strong... entrepreneurial background in business development, sales, and operations. You should have excellent communication and leadership skills and be able to work effectively with cross-functional teams across different cultural and geographical settings. Here's what you'll do:

Execute a plan to drive set-up and growth in international markets.
Hands-on operational leadership for all set-up and growth ops and conversations, being based in launch countries for a dedicated period to set up operations.
Establish partnerships and initial sales in target markets.
Work closely with cross-functional teams to ensure the successful execution of the expansion plan.

Requirements

Proven track record of successfully launching and growing products and services in African markets.
Proven experience in business development, sales, and operations, focusing on international expansion.
Track record of being an entrepreneur or working at a fast-growing post-Series A start-up.
MBA or advanced degree in business, marketing, or, alternatively, entrepreneurial experience.
Willingness and passion for travel and/or being based abroad 80% of your time.
Strong communication and leadership skills, with the ability to work effectively with cross-functional teams across different cultural and geographical settings.
Highly analytical and process-oriented with proven strategic and analytical experience.

Preferred additional qualifications:

Experience and networks within telecommunications, government, NGOs, and corporates are a plus.
Fluency in English and French or Arabic is preferred; fluency in other languages is also encouraged - please share language proficiency levels for all business-proficient languages.

Benefits

Mission-driven team & work; a chance to work on the live and action-packed lifesaving platform
A fun work environment in our Nairobi office
Unlimited vacation days
Healthcare coverage for you and your family
Ambulance cover and Roadside Assistance by rescue.co
Life insurance
Free daily lunch in the office
Laptop more

The Role
We are seeking a highly skilled and innovative Integration Solutions Architect to join our team. This pivotal role involves researching, designing, and implementing integrated software solutions to enhance and optimize our business operations. The ideal candidate will have a robust background in solutions architecture, systems integration, and coding, with a proven track record of... leveraging existing systems, SaaS products, and proprietary software to create cohesive, efficient systems.

Conduct comprehensive research to understand business needs, operational requirements, and the technology landscape.
Design integrated software solutions that align with our company's goals, operational workflows, and technology infrastructure.
Evaluate and select appropriate SaaS and existing systems for integration, ensuring compatibility and scalability.
Develop and implement integration strategies, creating a seamless workflow between proprietary and third-party systems.
Collaborate with IT, development, and operational teams to ensure solutions meet business needs and are implemented effectively.
Provide detailed documentation and training for users and IT staff on integrated systems.
Stay abreast of emerging technologies and trends in systems integration, recommending upgrades and enhancements as necessary.
Onboard non-technical team members onto systems, supervise system usage and take up, and continuously improve systems for accurate data and usability by the entire team.
Track and monitor system usage, usability, spend and value.
Administer existing systems, tracking team uptake and access control.

Requirements

Bachelor's degree or Master’s degree in any field.
Minimum of 5 years’ experience in systems integration, solutions architecture, coding, code engineering, systems engineering, or a closely related field.
Strong coding skills with experience in languages such as Python, Java, Javascript, and .NET.
Deep understanding of API development, SaaS products, and cloud services.
Proven ability to design and implement complex integrated systems solutions.
Excellent problem-solving skills and a design mindset focused on creating innovative solutions.
Strong communication and collaboration skills, with the ability to understand and explain (and present) complex problems and complex sets of technical requirements.
Strong understanding of system and data security and security best practices.
Strong understanding of system redundancies and resilience for up time. more

Responsibilities
As the Personal Assistant to the CEO's, you will play a pivotal role in ensuring that our CEOs can focus on driving the company's growth and strategic vision. Your exceptional organizational skills and ability to manage information will be essential in helping the CEOs stay on top of their priorities, minimize distractions, and make informed decisions.

Coordinate meetings,... appointments, and events to optimize the CEOs time and ensure a seamless workflow.
Filter through various sources of information, emails, and internal communication, highlighting critical action items, questions, and themes that require the CEOs' attention.
Collaborate with the CEOs to understand their goals and priorities, proactively managing their to-do lists and ensuring that urgent matters receive immediate attention.
Act as a liaison between the CEOs and various teams within the company, ensuring effective communication and follow-up on action items from meetings.
Assist in preparing and reviewing reports, presentations, and other documents, maintaining high accuracy and attention to detail.
Support during meetings, including taking notes, tracking action items, and following up on decisions.
Continuously seek ways to enhance productivity, suggest process improvements and implement tools that aid organization and efficiency.
Assisting with ad hoc situations and events that can facilitate CEOs' focus on work, including travel plans, logistical support and planning (e.g. dinner, hotel or event reservations, picking up deliveries or mail, etc.), and other random life events or tasks that may come up inside or outside of the office context.

Requirements

Bachelor's degree in Business Administration, Management, or a related field.
4+ years of proven experience as a Personal or Executive Assistant to senior-level executives, preferably in fast-paced start-ups or high-growth environments.
Exceptional organizational skills with the ability to multitask and manage competing priorities effectively.
Strong attention to detail and an analytical mindset, capable of distilling complex information into clear and concise summaries.
Excellent communication and interpersonal skills, able to collaborate with diverse teams and build strong working relationships.
Demonstrated ability to take initiative and anticipate needs, staying one step ahead of the CEOs' requirements.
Proficient in using productivity tools and software to streamline tasks and improve efficiency.
Understanding the start-up culture and willingness to adapt to the industry's dynamic nature.

Benefits

Mission-driven team & work; a chance to work on live and action-packed lifesaving platform
A fun and flexible work environment in our Nairobi office & in the field
Unlimited vacations
Healthcare coverage for you and your family
Ambulance Cover and Roadside Assistance by rescue.co
Free breakfast & lunch in the office more

Job Summary:

We are looking for a Sales team member to join our fast-growing start-up. Sales Associate responsibilities include discovering and prospecting new clients, pursuing new sales prospects, and closing deals. If you are passionate about emergency services and have experience in sales, we’d like to meet you. You should have a proven track record in sales, excellent communication and... listening skills, amazing organizational skills to keep track of everything, and the ability to manage conversations with Executives.

Responsibilities

Present, promote and sell products/services to prospective customers (businesses, insurers, executives, and other commercial partners)
Establish, develop, and maintain positive business and customer relationships with all levels of an organization including HR to C-suite executives
Actively seek out new sales opportunities and build a leads pipeline of key decision-makers through cold calling, networking, and social media
Manage a sale from start to finish - deliver compelling presentations, prepare proposals, and send out quotes
Represent the company in exhibitions or conferences
Coordinate sales efforts with team members and other departments
Analyse the territory/market’s potential, track sales, and status reports
Input customers into the CRM system and measure against the achievement of the required meeting rate and results generated
Keep on top of best practices, healthcare industry trends, and news
Hit and exceed daily, weekly, and monthly sales targets

Requirements

3+ years of experience in corporate sales and/or business development
Strong verbal and written communicator
Excellent phone and presentation skills
Hands-on experience with CRM software
Fast learner
Passion for healthcare and emergency services
Self-motivated with a results-driven approach
Medical background is a huge plus

Benefits

Mission-driven team & work; a chance to work on live and action-packed lifesaving platform
A fun and flexible work environment in our Nairobi office & in the field
Unlimited vacations
Healthcare coverage for you and your family
Ambulance Cover and Roadside Assistance by rescue.co
Free breakfast & lunch in the office more

Requirements

Develop and execute a data-driven growth strategy that drives user acquisition and builds a pipeline of high-potential and likely-to-convert customers across all our emergency response services.
Develop and execute a data-driven growth strategy that drives provider acquisition of key emergency service companies in collaboration with the team to ensure our user growth matches our... response capabilities.
Conduct research and analysis to identify target markets, user needs, and growth opportunities.
Identify issues that may be hampering business growth.
Develop, test and optimize growth strategies to improve user acquisition.
Collaborate with cross-functional teams to improve user experience, increase engagement and retention, and optimize the conversion funnel.
Track and analyze key metrics to evaluate the effectiveness of growth strategies and make data-driven decisions.
Monitor industry trends and stay up-to-date on emerging growth hacking techniques and tools.
Collaborate with product teams to develop and implement new features and services that drive growth.
Collaborate with the provider management team to ensure supply matches where we have demand for the services.
Provide feedback on marketing activities to improve the efficiency of campaigns.

Qualifications

3+ years of experience in growth hacking, digital marketing, or a related field.
Proven track record of driving user growth and engagement through innovative and data-driven marketing techniques.
Strong analytical and problem-solving skills, with the ability to analyze data, draw insights and make data-driven decisions.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Strong understanding of digital marketing channels, including social media, email, and search engines.
Experience with A/B testing and optimization tools.
Familiarity with analytics tools such as Google Analytics or Mixpanel.
Passion for innovation, entrepreneurship, and growth. more

What you’ll be doing:

Be a part of our team of world-class Emergency Response Operators (hERO) that run our 24/7 dispatch centre
Respond to all emergency calls; quickly evaluate the situation and take appropriate action.
Use the information collected from the caller and send it to the first responder response team.
Provide essential medical instructions to callers and patients in emergencies... until the emergency responders and/or ambulance provider arrive on the scene.
Monitor and maintain the location of various first-response vehicles using a tech platform.
Coordinate the admission of patients to the hospital by informing the hospital of the patient's state and confirming bed availability.
Enter all data into the Flare platform, and document and report on each call and case handled by keeping a log of all calls received, relevant call information like medical history and any care provided.
Summarize results monthly in a report to management highlighting trends, any issues and suggestions for improvement.
Operate various communication equipment and technologies, including computers, radio calls, mobile/ landline phone systems and web platforms and tools.
Perform other duties as required, including as you identify to improve the entire process. This may include data management and entry of ambulance and hospital data, relationship management with ambulance providers and hospitals and additional skills training.
Identify and develop new protocols as needed in addition to providing real-time feedback and communication post dispatches around existing protocols to further improve upon them.

Basic requirements for the role:

The ability to remain calm under pressure
Extremely strong oral and written communication skills
Exceptional active listening skills
The ability to stay focused yet be able to juggle many ongoing tasks
Excellent customer service skills
Computer savviness
Ability to blind type at a speed of at least 35 wpm
Preference is given to medical professionals, including nursing, midwives, paramedicine, EMTs, social workers, and psychologists more