What you will be doing:

Reporting to the Finance Manager, responsibilities and essential job functions include but are not limited to the following: 


Assist the department in the month-end closure process preparing journals for the accounting software and ensuring reconciliation of ledgers like advances, vacations, indemnity, ticket service charges, accrued salaries, tips, AIP Ex-com, and... sales Incentives periodically.
Count and verify the daily cash deposits from the individual cashiers, deposit the same promptly, resolve any discrepancies with the service provider or bank, and possess excellent cash handling skills.
Reconcile all cash receipts with the PMS system, and prepare the daily GC report and submission daily for approval from managers.
Provide monetary change to personnel with hotel cash float and issue due backs to cashiers as and when required. Maintain adequate change in the GC float, ensure daily closure of cash, and ensure third-party audit periodically on the GC float.
Prepare and maintain the over/short reports/logs by cashiers daily and forward them to the chief accountant at the month-end.
Disburse petty expenses to the department adhering to the hotel policies and procedures.
Participate in hotel float audits frequently along with the income auditor in the presence of the float owner and report all discrepancies to and submit the summary to the DOF and CA.
Assist in cashier training and be available as needed to support cashiers in resolving problems related to cash handling.
Strictly adhere to hotel guidelines for cash handling, disbursement, and cheque encashment procedures.
Ensure that currency exchange gains/losses are posted and all foreign currencies and cheque proceeds are deposited on a timely basis.
Professionally conduct yourself at all times to reflect the high standard of the brand.
To perform any other duties and responsibilities assigned by the CDOF or Finance Manager.
Must be willing to work a flexible schedule to accomplish all major responsibilities and task.


Qualifications

Your experience and skills include:


Previous experience is an asset
A graduate degree in accounting or equivalent.
Familiarity with hotel property management systems (PMS) and accounting software is an advantage.
Strong numerical and analytical skills.
Excellent communication and interpersonal skills.
Attention to detail and accuracy.
Proficiency in using accounting software and Microsoft Excel.
Knowledge of billing and invoicing procedures.
Ability to maintain professionalism and composure in dealing with guests and payment disputes. more

Job Description


Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an... efficient and courteous manner.
Confirming reservations and entering all room reservations into the reservations system Opera
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
Handling all incoming telephone calls, internet bookings, emails and faxes
Ensure all back up is attached to the daily folder that is distributed to the Front Office.


Qualifications


Bachelor’s degree in hotel management or relevant education for this role.
1 to 2 years work experience in a similar position is preferably in a luxury hotel
Experience as a reservations agent is required.
Strong interpersonal and communication skills.
Enthusiastic, stress resistant and professional communicative skills
Ability to remain calm during difficult situations in a very busy environment
Excellent command of English, other languages would be an added advantage
Knowledge of reservations systems and operating systems including Opera more

Job Description


Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an... efficient and courteous manner.
Confirming reservations and entering all room reservations into the reservations system Opera
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
Handling all incoming telephone calls, internet bookings, emails and faxes
Ensure all back up is attached to the daily folder that is distributed to the Front Office.


Qualifications


Bachelor’s degree in hotel management or relevant education for this role.
1 to 2 years work experience in a similar position is preferably in a luxury hotel
Experience as a reservations agent is required.
Strong interpersonal and communication skills.
Enthusiastic, stress resistant and professional communicative skills
Ability to remain calm during difficult situations in a very busy environment
Excellent command of English, other languages would be an added advantage
Knowledge of reservations systems and operating systems including Opera more

Job Description


Support the Lodge Manager in the overall management and strategic direction of the hotel
Assist in the preparation of the annual operations plan and achieve the profit of the hotel
Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
Create an employee value proposition that ensures a motivated and engaged workforce
Involved... in the recruitment process of leadership positions
Ensure full compliance of hotel operating controls
Handling guest concerns and feedback to ensure effective follow up
Ensure timely awareness of the hotel's business continuity, emergency and crisis management plans
Assist heartists planning and the maintenance of productivity levels


Qualifications


Minimum 5 years previous luxury/upscale experience in a related field
Flexible with the ability to sustain a high level of productivity and efficiency at all times
Degree/diploma in hotel management from a reputable institution
Display strong analytical, organizational, problem solving administrative skills
Ability to adapt to change quickly and strong-multi-tasking
Clear work knowledge of budget planning and execution
Proven team leader with outstanding motivational skills and coaching ability
Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions more

Job Description


Consistently offer professional, friendly and engaging service
Monitor and control all procedures that affect the receipt, issuance, general controls and sales of food and beverage
 Cost all food and beverage items where practical, input these costs into the point of sales system
Preparer monthly potential F & B costs of sales
Ensure proper storage and issuance of all... food and beverage items
Establish and maintain a cost allocation transfer system for food and beverage to the relevant departments
Monitor food and beverage inventories, cost of sales, and internal cost controls
Prepare all food and beverage costs on a monthly basis and recommend alternatives to improve costs.
Other duties as assigned.


Qualifications


Previous experience in a similar role required
Previous point of sale system experience required
Must be computer literate in Microsoft window applications and other related computer applications
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Diploma or degree in accounting more

Job Description

We are looking to grow our team and engage a highly motivated and passionate Assistant Food and Beverage Manager who will work closely with the team to drive results and deliver on the excellent service in the service section. 

The Assistant F&B Manager at Fairmont Mount Kenya Safari Club will support the Food & Beverage Manager in overseeing all aspects of the club’s dining... operations. The role includes ensuring the highest standards of food quality, service, and guest experience, while maintaining operational efficiency. This position requires a dynamic individual with strong leadership, operational, and guest service skills, capable of working in a luxury environment.

Operational Management


Assist the F&B Manager in overseeing day-to-day F&B operations across all outlets, including restaurants, bars, banquet services, and in-room dining.
Ensure smooth operation of service by coordinating with the kitchen and service teams to deliver a seamless guest experience.
Oversee inventory control, stock management, and procurement in coordination with the purchasing department.
Maintain the cleanliness, hygiene, and safety standards across all F&B areas.
Ensure guests receive high-quality service at all dining outlets, paying attention to detail, personalized service, and prompt responsiveness to guest requests.
Handle guest complaints and inquiries in a timely and professional manner.
Collaborate with the culinary team to develop new dining concepts and menu changes that align with guest preferences and market trends. Assist in planning and executing special events, banquets, and private functions.
Coordinate with other departments, including Sales & Marketing, to deliver seamless event experiences.
Act as a liaison between the F&B Manager and the team, ensuring clear communication and implementation of F&B strategies.
Attend management meetings as required and contribute to broader operational discussions within the hotel.


Team Leadership and Training


Assist in the recruitment, training, and development of the F&B team to deliver exceptional service.
Motivate and mentor staff, conducting regular performance reviews to ensure staff growth and alignment with company standards.
Foster a positive and professional working environment that encourages teamwork and open communication.
Team development while guiding Assistant-Supervisor through coaching-training
Working towards “excellence” through LQA and training ensuring Brand’s and standard compliance
Work alongside the F&B manager and Executive chef to bring new trends and opportunity for the department


Financial and Revenue Growth


Assist the F&B Manager in monitoring departmental budgets and controlling costs, including labor, food, and beverage expenses.
Analyze financial reports and work with the F&B Manager to identify areas for operational improvements and revenue enhancement.
Participate in pricing strategies and promotions to maximize profitability.
Come up with incentives, promotions to increase revenue


Qualifications


Bachelor’s degree or Diploma in Hospitality Management, Culinary Arts, or related field.
At least 3-5 years of experience in Food & Beverage operations, with prior experience in a luxury hotel or resort setting preferred in similar role.
Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple tasks in a high-pressure environment.
Strong organizational and financial acumen, with experience in budgeting and cost control.
Familiarity with Opera systems, MS Office
Passion for hospitality and delivering outstanding guest experiences.
Proactive, detail-oriented, and capable of working independently.
Ability to adapt to a fast-paced, dynamic environment.
The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel. more

What you will be doing:


Assist guests regarding menu items in an informative and helpful way.
Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. 
Follow all safety and sanitation policies when handling food and beverage.
Sets up and tear down service stations.  
Taking table orders for... all food and beverage from the guests and serve in a professional and positive manner. 
Provides service within Fairmont and Hotel Standards 
Fosters a welcoming culture. 
Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
Cash Handling 
Tailors Service flow to the diner’s needs 
Review daily reports, arrival, VIP, group following up on action items. 
Aware of all business within hotel on a daily basis and able to guide guests accordingly. 
Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
Attend to all guest requests, being constantly aware of anticipating guests needs. 
Ensure smooth running of each table. 
Help to ensure the smooth running of all guests requirements and needs on each table. 
Clear away any used crockery, cutlery etc. 
On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.


Qualifications

Your experience and skills include:


Minimum 1 year experience in Food and Beverage preferably at a luxury property 
An operational knowledge and proficiency in Point of Sale System an asset 
Excellent written/verbal communication and interpersonal skills  
Strong guest service orientation 
Able to balance a variety of conflicting priorities while providing guest service
Strong interpersonal and problem solving abilities.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively and collaboratively as part of a team. more

Job Description

Lead and supervise the day-to-day operation of the department to ensure service standards are observed.
Handle guest concerns and respond quickly, logging and notifying the areas of focus.
Ensure Room Attendants are informed daily about priorities in their section
Work closely with the maintenance team to report necessary repairs and renewals.
Ensure a clean and safe working... environment, and actively participate in health and safety initiatives.
Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team.

Qualifications

Bachelors Degree in Hotel Management or  Diploma in Housekeeping 
At least  two (2) years of relevant experience in a similar capacity preferable in a reputable luxurious international hotel
Good working knowledge of Opera & Microsoft Suite i.e. MS Excel, Word, & PowerPoint.
Ability to take on a physically demanding job
A commitment to delivering high levels of guest service and cleanliness
Strong interpersonal and problem-solving abilities
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively and collaboratively as part of a team

Additional Information

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Work and learn in a magical luxury property more

Job Description
Food and Beverage Manager

Inspiring and engaging. As a Food & Beverage Manager, you will provide leadership and strategic planning to all Food & Beverage departments in support of our service culture, maximized operations and guest satisfaction.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our... Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Cluster Director of Operations, responsibilities and essential job functions include but are not limited to the following:

Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests
Manage all operational requirements of the Food & Beverage Department
Complete all administrative and planning elements for the department such as, rostering, reporting, packages and promotions to drive revenue and increase exposure as well as stock take and ordering.
Share the desire to deliver Accor values and HEARTIST philosophy.
Steer and promote all the F&B points of sale.
Ensure that all information is duly passed on to the applicable departments.
Organize and supervise the preparation of points of sale according to activity forecasts and product information.
Ensure the brand's reference standards are properly applied.
Ensure that the team has been trained for All Safe protocols.
Oriented towards customer service & satisfaction in the restaurant, bar, room service, banquet and executive lounge.
Responsible for creating, coordinating and implementing the training of staff throughout the department.

Qualifications
Your experience and skills include:

At least 10 years’ experience in F&B Operations, 5 of which have been in senior leadership. Service focused personality is essential.
A passion for Food & Beverage. On trend knowledge. Beverage experience is a plus.
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance more

Job Description
Responsible for providing assistance to Director of Information Technology on maintaining integrity of all IT related systems and ensuring that all IT related hardware and software at the hotel are functioning properly. Responsibilities and essential...