About this opportunity:

The role involves driving domain sales and supporting the KAM organization to position Ericsson as a preferred partner. Responsibilities include identifying strategic leads, collaborating with various Customer Units to develop compliant business solutions, and delivering benchmarking solutions using Ericsson’s insights. The individual should be highly motivated,... experienced in Managed Services, and possess strong commercial awareness, recognized as an expert in the MS domain both internally and with customers.

This role is reasonably flexible for hiring across any location in Africa.

What you will do:


Engage with customers on MS offerings, support local CU/KAM in sales engagement. (CSR in core-3)
Enable and entertain an open business dialogue with (potential) MS customers on their current position, vision and strategy, their opportunities and challenges; the values and benefits the Ericsson MS offering brings related to the above
Negotiate and close business deals.
Build and maintain customer relationships on C-level.
Support the CU/KAMs in formulating the MS strategy and engagement plans leading to the defined targets.
Proactively drive pre-sales MS engagements with CU/KAMs 
Pro-actively support (e.g. CSR in core-3) in developing attractive MS offerings
Support in the sales process and in preparing SDPs (up-to SDP3).
Lead projects with notable risk and complexity, and developing the strategy for project execution, lead virtual teams.
Where needed, support red-team reviews and guide on-going MS sales activities from an outside-in perspective. 
Ensure that PA roadmaps are aligned with Regional Portfolio offering
Establish and maintain the MS Contract Retention and Growth plan, securing the fulfillment of its objectives and driving actions whenever necessary.
Ensure price, margin and other terms and conditions in line with company guidelines.
Conduct annual accounts planning sessions
Bridge between Account, Domain & BU organizations
Lead large proposals including definition of the scope, team design and pricing.  Guide, direct and lead proposal efforts


The skills you bring:


Degree in Engineering preferably in Electronics, Computer science, Telecommunication 
Total Experience: min 15 years experience in Telecom Industry
Proven experience in a Sales role for Managed Services solutions involving multiple networks & IT domains 
Excellent understanding of industry frameworks and models for operational business
Analytical and synthesis capabilities 
Good Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
Strong knowledge of Services and customer segmentation
Good understanding of data analytics models used in operations management
Strong knowledge of Ericsson Sales Process and Ericsson Delivery Process or similar sales/project delivery models 
Strong knowledge on commercial and Managed Services business models 
Proven knowledge and understanding of Managed Services Delivery Platform solutions
Strong understanding of the MSN financials model 
Excellent understanding of industry frameworks and models for operational business more

What you will do:


Manage & support in creating the information
Support use of administrative tools
Support with travel for personnel
Handle entry and exit administration
Provide support to the Digital Services unit leaders and their team members
Support improvement of admin routines
Plan and organize meetings & events


The skills you bring:


Relevant university... degree
5 years of similar experience
Business understanding and excellent planning/organizing skills
Digital & Automation Skills
Change & Improvement management skills
Excellent communication, relation and networking skills
Knowledge Sharing / Collaboration Skills
Local Laws & Regulations Knowledge (Desired)
Flexibility is essential for the role and the individual will be asked to support multiple stakeholders at a time. more

What you will do:


Serve as a highly Trusted Partner: A go to person for specialist techno-commercial guidance and strategic commercial positioning. Together with support of cross-functional experts bring technical, commercial, and tactical insights on 2G/3G/4G/5G RAN, Core, Cloud, NFVI with focus on related Services (e.g. Rollout, Tuning, Optimisation, Integration), Customer Support,... Serviceability and other key product portfolio in customer engagements, deals, contract reviews across various (Customer Units) CUs and Accounts. 
Lead the relationship and be a close business partner to Technical Domains, Commercial Management, Sales organization across the CUs, Accounts and Business Areas. 
Drive the winning offer: To ensure best proposal is crafted by providing techno-commercial insights and mentorship on barebone scoping, best commercial models, market price benchmarks, negotiation tactics, T&Cs adaptations, competitor insights and intelligence.  
Industrialise Best Practices: Drive Techno-Commercial excellence by developing a rich suite of smart commercial practices, tools, tactics, value argumentations, best practices that help deliver differentiation, establish thought leadership, and increase the quality and maximize qualifications of customer engagements
Oversee responsibilities related to Business Area, such as commercial analysis, creation of negotiation frameworks, deviation management, and coaching/training duties.


To be successful in the role:


The candidate should show with facts a proven track record exposure to challenging complex sales engagements and negotiations contributing into solution optimisations bringing commercial benefits to both negotiating parties or development and implementation of commercial modelling increasing chances to win profitable business while securing growth. Experience in services area related to presales and delivery will be considered as a plus.
Bachelor’s Degree or Master Degree (B.S./B.A./MSc) and preferably MBA
Strong interpersonal and leadership skills
Financially astute with commercial & negotiation skills
Ability to think strategically and be operationally rigorous
Problem-solving skills and fact-based decision-making ability under time pressure
Challenger attitude, solution-oriented mindset with a diplomatic approach
High collaboration skills and ability to influence
High integrity
Preferably experience in Middle East and Africa Market more

About this Opportunity 

 

We are now looking for a Charging Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with... customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

 

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

What you will:


Handle customer issues (Normal CSR work)
Handling Emergency cases and fault Isolation for the customer
Handle dedicated support
Handle Software Update Management (SUM)


You will bring :


Education: Bachelor’s degrees in telecommunication engineering or related university degree.
Min years of experience: 4+ years
Domain experience: BSS, Charging System
Delivering results & meeting customer expectations
Good Troubleshooting & fault Isolation skills
Delivering results & meeting customer expectations
Presentation & communication skill


Additional Requirements:


Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM
Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
Very good knowledge in RedHat Linux RHEL.
Good knowledge in VMware hypervisor, Kubernetes & Docker
Past experience with Ericsson will be preferred.
Linux (bash scripting, installation & networking)
SQL & Oracle DB (is a plus) more

What you will do


Handle customer issues as dedicated support, 24x7
Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
Mentor Remote Service Gateway (RSG)
Drive CSR (Contract Fulfillments Responsible)  review meetings with SDM
Perform preventive maintenance.
Lead technical issues and conduct Root Cause Analysis for emergency avoidance and... network stability.


​​​​​​​You will bring


Education: bachelor’s degree in engineering
Min years of experience: 5-8 Years of experience
Domain experience:
CS Core domain resource with hands-on experience on IMS products:
CSCF, MTAS, SBG/BGF
MSC-S, M-MGW, STP/IP-STP, APG43 Linux, and BSP Platform and Knowledge about UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE will be added benefit.
Able to manage the parameter and configuration changes with impact analysis on IMS.
Mobile Call flows and Protocols understanding, VoLTE call flows CS Fallback procedure.
Solving SIP and Diameter protocols handling
Understanding of Cloud/Virtualization concepts and managing VNF
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skills
Working with people
Applying expertise & technology more

About this Opportunity 


We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer... technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.


What you will:


Handle customer issues (Normal CSR work)
Handling Emergency cases and fault Isolation for the customer
Handle dedicated support
Handle Software Update Management (SUM)


You will bring :


Education: Bachelor’s degrees in telecommunication engineering or related university degree.
Min years of experience: 4+ years
Domain experience: BSS, Charging System
Delivering results & meeting customer expectations
Good Troubleshooting & fault Isolation skills
Delivering results & meeting customer expectations
Presentation & communication skill


Additional Requirements:


Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM
Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
Very good knowledge in RedHat Linux RHEL.
Good knowledge in VMware hypervisor, Kubernetes & Docker
Past experience with Ericsson will be preferred.
Linux (bash scripting, installation & networking)
SQL & Oracle DB (is a plus) more

Join our dynamic team at Ericsson as a Solution Architect. In this pivotal role, you will be tasked with analyzing, designing, and developing commercially viable technical solutions in your respective technical domain. These solutions will be based on customer specifications and business needs. As Solution Architect, you will be responsible for creating both short- and long-term profitable... business strategies for Ericsson. This will be accomplished by working closely with the Core 3 team to translate customer needs and technology opportunities into detailed technical offerings, solutions, and proposals.

Deep understanding of fintech technologies and trends, including digital payments, blockchain, cryptocurrencies etc.
Strong analytical and problem-solving skills, with the ability to translate complex business requirements into innovative solutions.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
Experience working in a fast-paced, agile environment, with the ability to prioritize and manage multiple projects simultaneously.
Minimum of 6 years of experience in the fintech industry, with a proven track record of delivering successful fintech/Wallet projects and solutions.
Provide expert guidance and strategic advice to senior management on fintech-related initiatives, opportunities, and risks.
Understand regulatory requirements and compliance standards related to fintech/Wallet and ensure that all solutions adhere to industry regulations and best practices.
Act as a subject matter expert and thought leader on fintech topics, both internally and externally, speaking engagements, and thought leadership initiatives.
Collaborate with external partners, vendors, and 3PPs for requirement analysis, requirement gathering, conduct workshops.
Lead end to end Solution discussion, design and implementations and integration skill.
Understanding of AI/ML, AML, Fraud, security aspect, ISO standard related to Fintech
Technical skills – UNIX, Solaris, DIAMETER, SMPP, HTTP, Oracle, Veritas Volume Manager, XML API’s, Clustering, MySQL, Python, IP-Networking knowledge, Rest/SOAP APIs
Tools knowledge like MS Project or MS Visio more

Join our dynamic team at Ericsson as a Solution Architect. In this pivotal role, you will be tasked with analyzing, designing, and developing commercially viable technical solutions in your respective technical domain. These solutions will be based on customer specifications and business needs. As Solution Architect, you will be responsible for creating both short- and long-term profitable... business strategies for Ericsson. This will be accomplished by working closely with the Core 3 team to translate customer needs and technology opportunities into detailed technical offerings, solutions, and proposals.

Deep understanding of fintech technologies and trends, including digital payments, blockchain, cryptocurrencies etc.
Strong analytical and problem-solving skills, with the ability to translate complex business requirements into innovative solutions.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
Experience working in a fast-paced, agile environment, with the ability to prioritize and manage multiple projects simultaneously.
Minimum of 6 years of experience in the fintech industry, with a proven track record of delivering successful fintech/Wallet projects and solutions.
Provide expert guidance and strategic advice to senior management on fintech-related initiatives, opportunities, and risks.
Understand regulatory requirements and compliance standards related to fintech/Wallet and ensure that all solutions adhere to industry regulations and best practices.
Act as a subject matter expert and thought leader on fintech topics, both internally and externally, speaking engagements, and thought leadership initiatives.
Collaborate with external partners, vendors, and 3PPs for requirement analysis, requirement gathering, conduct workshops.
Lead end to end Solution discussion, design and implementations and integration skill.
Understanding of AI/ML, AML, Fraud, security aspect, ISO standard related to Fintech
Technical skills – UNIX, Solaris, DIAMETER, SMPP, HTTP, Oracle, Veritas Volume Manager, XML API’s, Clustering, MySQL, Python, IP-Networking knowledge, Rest/SOAP APIs
Tools knowledge like MS Project or MS Visio more

About this opportunity:

We are now looking for a Operational Excellence Manager in Market Area Middle East and Africa who will be responsible for translating strategic plans into actionable initiatives and ensuring their successful implementation across the organization. This role involves coordinating with various departments, monitoring progress, and providing analytical support to ensure... strategic goals are met. 
This role will be reporting directly to the Head of SDO & Strategy Execution Market Area Middle East and Africa.

What you will do:

Translate high-level strategies into strategic programs with timelines and KPIs
Coordinate and manage strategic initiatives to ensure alignment with organizational goals
Lead and oversee the execution of strategic projects from initiation to completion
Monitor project progress, identify risks, and implement mitigation strategies to ensure timely and successful results
Conduct thorough analysis of current operational processes within all service lines to identify inefficiencies and make necessary improvements
Develop and implement standardized procedures across all service lines, ensuring consistency and compliance with relevant policies 
Collect feedback from the stakeholders, conduct necessary research, and develop improvements
Collaborate with CUs, MAs and SDU to integrate operational excellence principles into the company's culture and daily activities
Establish key performance indicators (KPIs) to track the effectiveness of strategic initiatives
Regularly monitor and analyze performance data to assess progress against strategic goals
Review, report, and analyze operational performance, making recommendations for ongoing improvements regularly
Prepare and present reports to senior leadership on the status of strategic initiatives and recommend adjustments as needed
Work closely with department heads and teams to ensure alignment and effective execution of strategic initiatives
Serve as a liaison between the strategy team and operational units to ensure seamless implementation

The skills you bring:

Telecom and Security Domain and portfolio understanding, including the implications of technology transformation for both delivery and operations
Strong ability to think strategically and translate high-level goals into actionable plans
Understanding of business operations and market dynamics
Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions
Proficiency in using data analysis tools and software (e.g., Excel, PowerBI)
Excellent written and verbal communication skills
Ability to effectively communicate with stakeholders at all levels of the organization
Strong interpersonal skills with the ability to build relationships and influence others
Experience in facilitating cross-functional collaboration
Knowledge of change management principles and practices
Ability to lead and manage organizational change initiatives
Minimum 10 years of relevant experience more

About this opportunity
We are the Customer Support IP, Core and Cloud team. We work with the latest telecommunication products e.g. 5G Core to provide a world class after sales support service to our customers in Middle East and Africa. We combine the knowledge of our experts with artificial intelligence, machine learning, and analytics to detect and resolve network issues or anomalies before... they impact the network performance. Become part of our growing team and play a part in Ericsson’s vision of a sustainable and connected future. Join us in making the unimaginable possible!
We are now looking for a Solution Architect, who will be responsible for deep customer network troubleshooting. The solution architect will work with the most complex problems, utilise their Ericsson IMS and Ericsson Cloud expertise to isolate the fault in the network to a node/function and restore service and provide the root cause analysis. The Support Solution Architect will be expected to share updates of the incident resolution to C-level customer executives and prepare a formal response. The SA will also guide the team of Domain experts, share knowledge of complex issue handling, review problem management bulletins and assist with life cycle management (impact analysis, MOP review etc). The candidate will possess knowledge of multiple functions in a mobile network (application, platform and infrastructure)
The role is posted across Middle East and Africa, final location to be decided after selection of the candidate.

 

Responsibilities & Tasks: 

Drive and orchestrate as investigation leader for Fault Isolation during regular CSRs and Emergencies 
Support regular product CSRs when needed
Customer consultation handling on Solution level 
On-site (Customer Office) working embedded within customer Operations team 
Develop and maintain network troubleshooting methodologies, including the proper operation of the tools and services like CES, EIA 

Own (and create where needed) Network Recovery Procedures such as but not limited to: 
Signaling Storm recovery routines,
 Traffic rerouting routines, network recovery documentation, backup procedures etc. etc 


Be part and secure that the Handover to Support process becomes part of the continuous Change control process, adapt it and evolve (not one-time activity) 
Be a glue between the NFVi and VNFs environment and ways of working 
Be part of the continuous deployment activities 
Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of corrections from technical perspective 
Control LCM status from an overall solution level for customer specific solutions.

You will bring
Core Competences:

Solution level technical competence 
Network level competence 
Core Network Competence (overview of Cloud Infrastructure and deep knowledge in Ericsson IMS and UDM applications) 
Knowledge of the 3GPP or any other relevant standard for his/her area 
Ability to learn Ericsson Portfolio. 
Service Delivery Process. 
Change Management. 
Negotiation & argumentation skills. 
Presentation skills (oral and written). 
Software Update Management. 
Software Support. 
Delivering Results & Meeting Customer Expectations.

Preferred Qualification & Experience Requirements

Excellent Customer Relationship Management skills. 
Very strong personal interaction skills and good communication capabilities. 
Very good proactive mind set – always include a broader scope in mind when handling customer requests. 
Ability to adapt to change. 
Drive - determination, focus, take the ups and downs, stick with things long enough to see them through 
Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight 
Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices 
Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information. 
Capability to mobilize others both internally and from customer organization. 
Strong network of contacts more

Our Exciting Opportunity 

We are the Customer Support IP, Core and Cloud team. We work with the latest telecommunication products like 5G Core to provide a world class after sales support service to our customers in Middle East and Africa. We combine the knowledge of our experts with artificial intelligence, machine learning, and analytics to detect and resolve network issues or anomalies... before they impact the network performance. Become part of our growing team and play a part in Ericsson’s vision of a sustainable and connected future. Join us in making the unimaginable possible!
Ericsson Cloud Infrastructure provides proven, open, standards-based solutions to service provider applications and network functions for 5G. These on-premises cloud infrastructure solutions fit both virtual and cloud native applications. All our cloud infrastructure solutions, from our market-leading system-verified NFVI solution to our newest Cloud Native Infrastructure solution on bare-metal deliver fast deployment, short time to market for new services, and low total cost of ownership (TCO).
We are looking for a Cloud Solution Support Expert, who will be responsible for analysing, learning, orchestrating, and troubleshooting customer solutions during E2E network level problems across Market Area Middle East Africa telecom operators. In this role, you will also be working with different telco applications teams for resolving the cloud infrastructure & IP Infrastructure related problems. The role demands extensive technical skills to define the problem statement and connect various application and infra layer outcomes to narrow down the issue to resolve it at a faster pace. 

You will

Investigate, deliver remedy & restorations, and produce solutions to CSRs (Customer Service Requests) reported by customers
Work within well-defined system support guidelines.
Participate in software upgrades and update.
Should be able to use support tools for ticket handling.
Ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
Provide regular progress updates in the support system for each assigned support issue.
Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported
Actively engage in communication with other engineers for the purpose of knowledge sharing etc.
If the CSR cannot be answered/solved within the time limit, escalate the Trouble report to next level of competence units.
Evaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the customer.
In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly.
Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.
Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere.
Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the “Follow the Sun” concept.
Maintain system configuration records for SW, Market Features and Network
Configurations for assigned customer.

To be successful in the role you must possess:

Education:  Academic degree, minimum on bachelor level, in engineering (IT, Telecom) along with 5 years’ experience in support, operation or integration in Cloud and IP domain
Deep Knowledge of Linux (Ubuntu/RedHat desirable) including extensive Hands on and Administration
IP Networking knowledge (switching/routing/firewall)
Troubleshooting skills on Routers, Switches and Firewalls (Juniper, Extreme, F5, CISCO, Fortinet)
Virtualization (KVM/VMware)
Mirantis / RedHat Open stack Knowledge
Scripting languages (Python, Shell, Perl etc.)
MySQL database knowledge /Administration
Understanding of standards in cloud domain.
Virtual Machines internetworking knowledge
Software Defined Networking (SDN)
Data center Management of large-scale IT infrastructure
DELL/HP server platforms knowledge
Extreme/Pluribus/Cisco switches/routers knowledge
Open Virtual Switch (OVS) knowledge
Knowledge of storage technologies – EMC VNX, SCALEIO etc.
Software defined Storage – Nexenta
Dockers/containers using Linux.
Strong analytical skills. more

Our Exciting Opportunity

We are the Customer Support IP, Core and Cloud team. We work with the latest telecommunication products like 5G Core to provide a world class after sales support service to our customers in Middle East and Africa. We combine the knowledge of our experts with artificial intelligence, machine learning, and analytics to detect and resolve network issues or anomalies before... they impact the network performance. Become part of our growing team and play a part in Ericsson’s vision of a sustainable and connected future. Join us in making the unimaginable possible!
Ericsson Cloud Infrastructure provides proven, open, standards-based solutions to service provider applications and network functions for 5G. These on-premises cloud infrastructure solutions fit both virtual and cloud native applications. All our cloud infrastructure solutions, from our market-leading system-verified NFVI solution to our newest Cloud Native Infrastructure solution on bare-metal deliver fast deployment, short time to market for new services, and low total cost of ownership (TCO).
We are looking for a Cloud Solution Support Expert, who will be responsible for analysing, learning, orchestrating, and troubleshooting customer solutions during E2E network level problems across Market Area Middle East Africa telecom operators. In this role, you will also be working with different telco applications teams for resolving the cloud infrastructure & IP Infrastructure related problems. The role demands extensive technical skills to define the problem statement and connect various application and infra layer outcomes to narrow down the issue to resolve it at a faster pace.

You will

Investigate, deliver remedy & restorations, and produce solutions to CSRs (Customer Service Requests) reported by customers
Work within well-defined system support guidelines.
Participate in software upgrades and update.
Should be able to use support tools for ticket handling.
Ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
Provide regular progress updates in the support system for each assigned support issue.
Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported
Actively engage in communication with other engineers for the purpose of knowledge sharing etc.
If the CSR cannot be answered/solved within the time limit, escalate the Trouble report to next level of competence units.
Evaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the customer.
In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly.
Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.
Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere.
Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the “Follow the Sun” concept.
Maintain system configuration records for SW, Market Features and Network
Configurations for assigned customer.

To be successful in the role you must possess:

Education:  Academic degree, minimum on bachelor level, in engineering (IT, Telecom) along with 5 years’ experience in support, operation or integration in Cloud and IP domain
Deep Knowledge of Linux (Ubuntu/RedHat desirable) including extensive Hands on and Administration
IP Networking knowledge (switching/routing/firewall)
Troubleshooting skills on Routers, Switches and Firewalls (Juniper, Extreme, F5, CISCO, Fortinet)
Virtualization (KVM/VMware)
Mirantis / RedHat Open stack Knowledge
Scripting languages (Python, Shell, Perl etc.)
MySQL database knowledge /Administration
Understanding of standards in cloud domain.
Virtual Machines internetworking knowledge
Software Defined Networking (SDN)
Data center Management of large-scale IT infrastructure
DELL/HP server platforms knowledge
Extreme/Pluribus/Cisco switches/routers knowledge
Open Virtual Switch (OVS) knowledge
Knowledge of storage technologies – EMC VNX, SCALEIO etc.
Software defined Storage – Nexenta
Dockers/containers using Linux.
Strong analytical skills. more

About this opportunity
We are now looking for a Senior Solution Architect, who will be responsible for performing Design, Tuning, Audit and Optimization activities of Networks to meet customer requirements. The position is applicable for the Design & Optimization of a Radio Access Network (RAN). The selected candidate will be engaged in the whole process from Pre-sales till Service Delivery and... Acceptance. The role focuses on completing Tuning and Optimization where you will be accountable for part of the solution and of the service process. Hereby, you should be able to keep time, performance and quality according to Ericsson and Customer requirements.
What you will do
 

Motivate changes in the methods, processes and guidelines within the customer organization or internally
Deliver services, also support presales, in the area of NDO RAN/E2E
Act as the SME from Ericsson towards the customer for all Network Design and Optimization services
Provide technical support in customer discussions, presentation and workshop
2G/3G/4G & NR parameter audit and to provide recommendations to sort out inconsistencies
Necessary feature implementation and recommended parameters settings to better voice and data services
Customer engagement in advanced technical discussions to understand customer requirements and propose strategic advice and direction
Setup and negotiate KPI acceptance/exit criteria with the customer for services that will be delivered.
Ensure project delivery team alignment to delivery model and ways of working.
Provide Radio network strategic and architecture planning, ensuring robustness, scalability, interoperability, and appropriate technology
Proficient in Network Design on multiple technologies and multiple streams including but not limited to:
System dimensioning for coverage and capacity including traffic analysis,
Coverage planning, site identification, evaluation, Network planning, interference analysis and optimization using advanced planning tools
Network Planning to meet design targets and Final Network acceptance with customer
Work across subject areas at any point in the project lifecycle, from strategy to design to implementation to operations and maintenance
Responsible for coverage analysis of GSM/WCDMA/LTE & NR networks. Responsibilities include
Coverage/capacity analysis,
Proposal for coverage or capacity enhancement to meet the acceptance target.
Creating & Studying RF coverage maps, perform simulations and identify problem areas, also trouble-shooting areas with poor coverage and Quality and recommending suitable solutions.
Proficient in using Planning (Asset/Ericsson Tools) tool extract data as per design requirements
Draft RF design solutions to address RAN network issues to be reviewed by Radio Planning Supervisor/Manager.
Prepare and submit periodic coverage map and reports, Able to suggest design changes for Network improvement GSM, WCDMA, LTE & NR network.
Participate in customer projects, handling scope, risks, changes and customer expectations.

You will bring
 

Bachelor’s degree and above in Electronics and Communication or relevant fields.
At least 10+ years of multi technology experience in Radio Networks Design Strategic Planning, and Solutions
Deep understanding of the latest technological trends in Radio Network, including Small Cells, CA, MIMO, IOT etc.
Experience on Design and Planning, experience in Ericsson Network Design Tools, Radio Products, and Solutions (GSM, WCDMA, LTE & NR)
Good understanding of advanced and complex radio networks and should be able to assist with advanced Planning and creative design solutions
Must have customer facing and engagement experience.
Excellent communication and interpersonal skills for effective communication and relationship development with customer more

Gen-E Graduate Engineer in Kenya will focus on technology leadership. We aim to attract and guide the most hardworking, innovative, and creative technology. minds.

We are looking for Engineering Graduates who have completed their studies between 2023 and 2024.

Specialization in bachelor’s degrees: Computer Science/Software/Computer Engineering/IT or Information Systems/Networks... Engineering/Communications degrees with a focus on Telecommunications
If you are experienced between 0-1 year and still interested, may apply.

What You Will Bring

Basic understanding of programming and scripting language
Broad Technical Acumen
Critical Thinking
Applying Expertise and Technology
Basic understanding of IT and Telecommunication more

About this opportunity !
We are looking for an ASP Mentor& Certifier Role who has a leading, training, mentoring, coordinating and supporting role regarding technical topics and solutions within a network implementation organization.
The job role is used for Fiber, Wireline, Wireless and Transmission network deployment and can be adapted and used for managing all implementation services e.g.... Network Design, Site Acquisition, Civil Works, Installation, Integration services etc.
Responsible for management of activities and personnel both from Ericsson, Customer and Suppliers according to Ericsson requirements and Customer contract. Budget responsible. Ensure work is executed within in the Project EHS requirements.
What you will do

Organize and coordinate rollouts.
Handle work orders and compensation.
Plan and follow up of quality assurances.
Manage and Support Service Delivery.
Drive Performance and Competence Management.
Leading establishments of new projects with project teams.
Conduct all milestones in Mentoring Programs:
Prepare project MoPs and training materials.
Pre and post assessment.
Theoretical& Practical Training and FNIs.

You will bring

Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) or 3-5 years’ experience of deploy system test and lead testing team.
Min years of experience: 5-10 years.
Domain experience: Area of expertise – e.g.: Cloud, BSS, OSS etc.)
You will need to have excellent Leading & supervising skills along with an Entrepreneurial mindset ,coping with pressures and setbacks.
Delivering results and meet customer expectations.
Planning and organizational skills for large projects.
Local industry and standards knowledge.
Excellent Follow-up and Reporting skills.
Excellent capabilities to prepare and maintain of project related MoPs.
EHS Knowledge & Skills. more

About this opportunity
PMO Hub Manager - OCC is responsible for running the OSS,CORE & Cloud (OCC) domain project management unit for all customers in respective cluster. The role is responsible for overseeing all the project management resources with in OCC domain expertise to lead the projects within this unit. This unit will ensure that the resources are building capability to lead and deliver... projects that requires the OCC portfolio knowledge. This unit will also ensure to enhance project management expertise in new areas such as 5G, NFVI & Cloud.
What you will do

Develop and cultivate project management capability within the designated hub
Manage a team of CPMs supporting the need of all CUs in designated cluster
Drive readiness activities to ensure timely availability of OCC project management capability.
Get involved with OCC business across the designated cluster to ensure accurate dimensioning of organization including efficient utilization and billability of resources.
Support OCC cluster head in working with SA OCC on product roadmaps, future competence needs and BA initiatives
Develop a positive & productive culture within the extended team
Contribute to the development of a long-term strategy and delivery plans for the business
Support the roll out of PMO initiatives, mandates, and directives.
Drive project management excellence through leading and developing the community in conjunction with unit programs through competence assessment and development practices
Ensure compliance and ethics and exhibit outstanding role-model leadership behaviors
Build a strong project management culture within MMEA CSS organization and improve project managers competence through training, coaching & mentorship
Enforce project management & Operational Hygiene
Drive project excellence through defined programs with a focus on competence and capability, ways of working and tools and processes
Ensure adherence to all Ericsson processes and methodologies especially compliance to XLPM framework
Tip for recruiter: Avoid long shopping list, secure to add most important and relevant responsibilities

You will bring

10+ years of program management experience in leading large-scale sophisticated deliveries with a telecommunication or technology company
7+ years of people leadership & senior stakeholder management experience
Excellent communication and outstanding presentation skills
Domain experience/ knowledge: CORE, Cloud and agile delivery
Demonstrated experience of having led software development projects using agile-based methodologies.
Deep experience of leading teams in a multicultural collaborative and matrixed environment
Customer focused and desire understand business and customer needs.
Professional demeanor with solid ability to prioritize, manage time and deliver results.
Certification: PMI© project manager certification (PMP) or equivalent. ICT PD certification is a plus.
Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
MBA is an added advantage.
Experience/knowledge in Ericsson Business Process (EBP) 5GC, cloud native is good to have.
Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master will be a great plus. more

About this opportunity
PMO Hub Manager - OCC is responsible for running the OSS,CORE & Cloud (OCC) domain project management unit for all customers in respective cluster. The role is responsible for overseeing all the project management resources with in OCC domain expertise to lead the projects within this unit. This unit will ensure that the resources are building capability to lead and deliver... projects that requires the OCC portfolio knowledge. This unit will also ensure to enhance project management expertise in new areas such as 5G, NFVI & Cloud.
What you will do

Develop and cultivate project management capability within the designated hub
Manage a team of CPMs supporting the need of all CUs in designated cluster
Drive readiness activities to ensure timely availability of OCC project management capability.
Get involved with OCC business across the designated cluster to ensure accurate dimensioning of organization including efficient utilization and billability of resources.
Support OCC cluster head in working with SA OCC on product roadmaps, future competence needs and BA initiatives
Develop a positive & productive culture within the extended team
Contribute to the development of a long-term strategy and delivery plans for the business
Support the roll out of PMO initiatives, mandates, and directives.
Drive project management excellence through leading and developing the community in conjunction with unit programs through competence assessment and development practices
Ensure compliance and ethics and exhibit outstanding role-model leadership behaviors
Build a strong project management culture within MMEA CSS organization and improve project managers competence through training, coaching & mentorship
Enforce project management & Operational Hygiene
Drive project excellence through defined programs with a focus on competence and capability, ways of working and tools and processes
Ensure adherence to all Ericsson processes and methodologies especially compliance to XLPM framework
Tip for recruiter: Avoid long shopping list, secure to add most important and relevant responsibilities

You will bring

10+ years of program management experience in leading large-scale sophisticated deliveries with a telecommunication or technology company
7+ years of people leadership & senior stakeholder management experience
Excellent communication and outstanding presentation skills
Domain experience/ knowledge: CORE, Cloud and agile delivery
Demonstrated experience of having led software development projects using agile-based methodologies.
Deep experience of leading teams in a multicultural collaborative and matrixed environment
Customer focused and desire understand business and customer needs.
Professional demeanor with solid ability to prioritize, manage time and deliver results.
Certification: PMI© project manager certification (PMP) or equivalent. ICT PD certification is a plus.
Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
MBA is an added advantage.
Experience/knowledge in Ericsson Business Process (EBP) 5GC, cloud native is good to have.
Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master will be a great plus. more

The DevOps engineer is involved in all phases of the software lifecycle and is responsible for delivering work packages and functionalities that meet customer requirements. DevOps engineers shall possess ability in coding, scripting, integration, and verification around the entire lifecycle of solution delivery. DevOps Engineers should strive to develop adjacent skills and drive a continuous... learning culture by sharing and promoting new ideas, approaches, and patterns across the delivery teams. They should seek opportunities to teach others how to use the tools and promote a culture of automation.

What You Will Do

Work closely with DevOps Architect to build a solution aligned with received ADM demands and requirements documentation.
Analyze the customer needs from LLD and recommend appropriate solutions based on predefined strategy.
Develop an implementation proposal based on the design using development tools.
Make sure the SW component meet the target requirements with performing unit testing of software programs.
Prepare release notes for the next step, provide signed CPA and merged packages.
Document the code and updated workflow to facilitate maintenance.
Perform unit/basic testing of software programs and automation.
Perform component testing of software programs including bug fixing, provide support to system testing phase.
Follow good security coding practices to ensure the application is free of most common coding vulnerabilities.
Fixes bugs on identified environments such as IAT, SIT, UAT, and Production.
Focus on ALM platforms, build tools & frameworks, orchestration technologies, unit & functional test tool integration, deployment automation technologies.
Support and/or participate in the acceptance procedures and tests.
Do necessary changes on Jira on time during SDLC.
Supports go-live activity with operation team.

You will bring

An adequate degree in computer science or related disciplines; or relevant industry experience in software development activity or System Integration.
Have an analytical mind and be able to follow processes and work independently with minimal assistance.
Relevant experience in technical trouble shooting, coding and updating existing code
Configuration management experience
Experience with Java/J2ee, Spring, Hibernate
Experience with Web Services
Microservices and K8S
Good experience of IP Technologies more

We are now looking for a Solution Architect in the Packet Core domain, who will be responsible for analyzing, designing and developing commercially viable end-to-end technical solutions for the customers. Solution integration knowledge and capability is equally important. In this role, you will also be accountable for providing profitable business for Ericsson by translating customer needs, and... technology opportunities into detailed technical offering, solutions and facilitating efficient deliveries & integration works.

What You Will Do

Design HLD / LLD for Cloud Native Application .
Scope, define and craft solution Packet Core, Policy & 5G Core offerings;
Running Customer engagements, Building Solutions on presales phase.
Analyze customer technology, define business requirements and participate in risk analysis
Work with core team on list of potential activities and solutions
Develop technical presentations and proposals, and perform customer presentations
Support deployment of solution.
Support on Integration activities and taking the lead role.
Provide feedback to R&D
Participate in knowledge transfer, documentation and information sharing
Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

You will bring

Education: BSC in Computer science or telecommunication Engineering.
Minimum years of experience: 7+ years in telecom industry for similar role.
Domain: Packet Core native and virtualized systems, Clouds and IP networks.
Good understanding of Cloud Native and 5G.
Experience from work as an Integration Engineer.
Knowledge of Ericsson Solution, vEPC, EPG, MME, PCRF, SAPC.
Cisco, Juniper, F5, Fortinet Knowledge
Experience with OpenStack, Kubernetes, and Docker.
Experience on Scripting and Python.
Sophisticated routing understanding and network security Knowledge

Additional Requirements:

Having cloud/container-related training track record or certificates more

About this opportunity
The Compliance Officer reporting in the line organization Group Function TPM Due Diligence Unit within Third-Party Management is primarily responsible for designing, implementing, and advising on the programmatic aspects of Ericsson’s Third-Party Management Program and acts as a senior subject matter expert.
General
Compliance Office has the group responsibility for three... compliance areas: Antitrust (compliance with competition law), Anti-corruption (compliance with corruption and bribery law) and Anti- Money Laundering.
The Compliance Office within Group Function (GF) Legal Affairs & Compliance develop and maintain Ericsson’s ethics and compliance program. Also support compliance teams in the Market Areas or operational units, responsible for supporting and supervising the execution of the program in all operating units and legal entities within the countries of responsibility.
What you will do
Support Ericsson’s Third-Party Management program;

Independently lead due diligence activities on third parties including reviewing due diligence assessments, identifying red flags, proposing mitigation measures, drafting of related reports. Perform third-party compliance risk assessments and ongoing monitoring;
Support Business Partner Review Boards at Group and/or Market level as assigned. Present reports to Business Partner Review Boards or to Heads of Market Area Compliance. Act as an assigned liaison when appointed as needed;
Manage internal stakeholders (e.g. management, compliance network) and external partners (e.g. third parties under review) in relation to compliance demands. Lead and handle external providers (external counsel and due diligence providers) as appropriate. Coordinate with, and respond to feedback from, multiple partners involved in TPM process;
Collect and assess due diligence material including questionnaires, online research, and external reports. Conduct interviews with Global Fortune 500 counterparty organizations as part of compliance verification. Attend and contribute to onsite third- party audits as needed;
Draft compliance-related reports as required by Compliance Manager, Third Party Assessment;
Contribute to the development of risk mitigation strategies and to the strengthening the internal control system;
Ensure accurate documentation of risk assessments and related risk-mitigation plans and implementation;
Conduct transaction monitoring and testing as advised, including the review of transactional documentation;
Maintain a sound understanding of the global and local business activities, applicable laws, and regulations. Provide regular updates to leadership teams, the compliance organization, and others regarding third party issues;

You will bring

University degree or equivalent suitable for compliance;
Proficient in English, second language desirable;
3-5 years of experience in compliance, legal or other relevant field (audit, consulting, corporate intelligence)
Experience at a recognized international third-party due diligence service provider is an advantage;
Experience in drafting risk assessment and compliance reports;
Experience with a monitorship is preferable;
International experience and cultural awareness is a plus;
Independent, goal-oriented and systematic way of working;
High level of integrity with character consistent with Ericsson values of respect, professionalism, and perseverance; must be empathetic and willing to listen;
Excellent communication skills (including the ability to handle executive level internal and external contacts)
Willingness to travel up to 20%. more