Position Summary
The Supplier Support Associate, Inbound will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from suppliers in our client’s supply chains primarily via inbound phone communications but also any other means required.
Key Requirements and... Responsibilities

Communicate with suppliers specifically through inbound/outbound phone outreach but also through a multi-channel approach including live chats and emails to gather compliance information, assist with compliance requests, and confirm the quality of the documents provided;
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle inbound/outbound calls, live chats, emails from suppliers to help them troubleshoot, and navigate their compliance requests by providing a positive experience;
Engage with suppliers through inbound & outbound calls, live chats, emails, supplier education, and webinar invites;
Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns, and supplier issues
Validate and ensure Quality Assurance for compliance data provided by our suppliers; 
Willing to work a schedule that primarily aligns with EST business hours;
Act as a peer mentor to Supplier Support Agents as required;
Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
Be familiar with corporate security policies and follow the guidance set out by the processes and procedures of Assent.

Qualifications

Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups; 
Bachelor’s Degree/Higher diploma from a recognized learning institution; 
1-2 years related work experience (eg. call centres, supplier/customer support);
Solid ability to manage time effectively and juggle multiple priorities at one time;
Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines; more

Job Description
Position Summary
The Supplier Support Associate, Inbound will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from suppliers in our client’s supply chains primarily via inbound phone communications but also any other means required.
Key Requirements and... Responsibilities

Communicate with suppliers specifically through inbound phone outreach but also through a multi-channel approach including emails to gather compliance information, assist with compliance requests, and confirm the quality of the documents provided;
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle inbound calls from suppliers to help them troubleshoot, and navigate their compliance requests by providing a positive experience;
Engage with suppliers through inbound & outbound calls, supplier education, and webinar invites;
Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns, and supplier issues
Validate and ensure Quality Assurance for compliance data provided by our suppliers; 
Willing to work a schedule that primarily aligns with EST business hours;
Act as a peer mentor to Supplier Support Agents as required;
Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
Be familiar with corporate security policies and follow the guidance set out by the processes and procedures of Assent.

Qualifications

Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups; 
Bachelor’s Degree/Higher diploma from a recognized learning institution; 
1-2 years related work experience (eg. call centres, supplier/customer support);
Solid ability to manage time effectively and juggle multiple priorities at one time;
Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines; more

Key Requirements And Responsibilities

Support program delivery and execution for Assent’s clients, focused on our sustainability programs and tasks and activities related to the smooth operation of those programs.
The role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:

Utilize set analysis guidelines to evaluate ESG program... responses and various supporting evidence;
Collaborate with other team members to evaluate complex policies and labor standards (e.g. Human Rights Policy, Proof of Labor Rights Risk Mitigation);
Generate and send Corrective Actions based on ESG program responses through Assent’s platform workflow;
Collaborate with the Regulatory and Solutions teams to ensure we have up to date lists of key Evidence Review search terms;
Collaborate with our Supplier Support team to understand how to continually support suppliers to better our clients’ ESG programs



Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

Excellent written communication skills in German, French or Mandarin
1-2 years related work experience (research & data)
Proven experience learning a proprietary software tool more

Key Requirements And Responsibilities

Support program delivery and execution for Assent’s clients, focused on our sustainability programs and tasks and activities related to the smooth operation of those programs.
The role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:

Utilize set analysis guidelines to evaluate ESG program... responses and various supporting evidence;
Collaborate with other team members to evaluate complex policies and labor standards (e.g. Human Rights Policy, Proof of Labor Rights Risk Mitigation);
Generate and send Corrective Actions based on ESG program responses through Assent’s platform workflow;
Collaborate with the Regulatory and Solutions teams to ensure we have up to date lists of key Evidence Review search terms;
Collaborate with our Supplier Support team to understand how to continually support suppliers to better our clients’ ESG programs



Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

Excellent written communication skills in German, French or Mandarin
1-2 years related work experience (research & data)
Proven experience learning a proprietary software tool more

Position Summary
Reporting to the Director, Solutions Consulting, the Operations Administrator, Solutions Consulting will have a wide range of duties, all of which are in the spirit of supporting the day-to-day operations of Assent’s Solutions Consulting team. The Operations Administrator, Solutions Consulting will play an integral role in orchestrating the interaction between data, process and... people in a manner that enables the optimization of Assent’s Solutions Consulting team.
 The ideal candidate is eager to learn with high motivation, is highly organized with impeccable attention to detail and excellent interpersonal skills.  
Key Requirements and Responsibilities

Monitor and follow up with open requests to the Solutions Consulting team, assigning individuals from the team to specific tasks within our ticketing system and email queue;
Maintain team-wide data repositories used in the compilation of key performance indicators (KPI's);
Help drive and implement operational projects to drive efficiency;
Support pricing processes and operational sales requests;
Maintain budget and time tracking for third parties utilized by Solution’s Integration Center of Excellence; 
Coordinate with various departments to ensure smooth communication and collaboration with the Solutions Consulting team;
Curate, catalog, and support the development of knowledge resources;
Being a power user of the Solutions Consulting  team tools and systems and responsible for ongoing maintenance (improvements, updates), administration and consistent use across the team;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Your Knowledge, Skills and Abilities
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

Bachelor's degree in Business Administration, Operations Management, or other relevant areas;
Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact;
Experience working in a cross-functional environment and managing multiple stakeholders is highly desirable for this role
Ability to work with international stakeholders with tact;
Knowledge of project management concepts and techniques a plus;
Strategic and business-minded - you are a critical and creative thinker and suggest, implement, and support efficient and effective operations driving Assent towards continuous improvement;
Highly organized with the ability to multi-task and to both finish short-term projects and to manage ongoing long-term strategies;
Vigilant attention to ongoing training, tools, selection and process improvements required to uphold and improve data collection productivity. You must always seek the right balance between automation and manual processes to optimize productivity;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools. more

Job Description



Position Summary



The Supplier Support Agent will report to the Manager, Supplier Support. The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.



Qualifications



Key Requirements & Responsibilities

Communicate with suppliers... through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
Work directly with Assent’s Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests;
Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
Validate and ensure Quality Assurance for compliance data provided by our suppliers;
Keep up to date with new regulations and changes in Assent’s products to efficiently support suppliers accordingly;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.



Additional Information



Your Knowledge, Skills and Abilities



We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

Great verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
Bachelor’s Degree/Higher diploma from a recognized learning institution;
1 years related work experience would be considered an asset (eg. administration, call centre representative, hospitality);
Computer proficiency using MS Office Suite and Google Applications;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs;
Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information;
You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
You are naturally curious about technology or how things work;
You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable; more

Job Description



The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.



Key Requirements And Responsibilities

Communicate with suppliers through a multi channel approach... including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues;
Validate and ensure Quality Assurance for compliance data provided by our suppliers;
Initiate, in coordination with the Supplier Support Lead, proactive improvement projects designed to:

Improve overall delivery of services to our Supplier groups;
Support the ongoing improvement of our systems and processes.


Act as a peer mentor to Supplier Support Agents & Associates as required;
Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Qualifications

Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
Bachelor’s Degree/Higher diploma from a recognized learning institution;
3-5 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
Excellent ability to manage time effectively and juggle multiple priorities at one time;
Advanced computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs;
Possess intermediate to advanced regulatory knowledge in order to consult with suppliers in providing requested information;
You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
You are naturally curious about technology or how things work;
You are diligent and detail-oriented- you pay high attention to detail and you double-check everything more

Position Summary
The Supplier Intelligence Analyst will report to the Manager, Supplier Intelligence. The Supplier Intelligence Analyst will support the Supplier Intelligence team in obtaining, validation and management of declarations and other important information for suppliers, with the intention to make a strategic impact to the overall success of our customers programs.
Key Requirements... and Responsibilities

Working on proactive supplier initiatives that will: 

Reduce supplier support tickets and supplier frustrations through understanding our suppliers data ; 
Better leverage and share compliance documentation/supplier information; 
Increase response rates for our clients through analyzing our suppliers data  


Source compliance documentation for various regulations from internal and external sources;
Source suppliers’ contact information and other details as necessary that will improve the overall engagement with our supply chain;
Review and validate compliance data submitted by suppliers according to a list of Declaration acceptance criteria. Accepting or rejecting the documentation provided;
Upload compliance documentation and supplier information to Assent database 
Research, validate and update suppliers information and compliance data provided across different internal systems;
Handle ticket responses from Lighthouse suppliers, with assistance from Supplier Intelligence Leads and Manager, Supplier Intelligence;
Work closely with Program Success to find and execute the best strategy to meet Client’s expectations and follow the standard processes for the Supplier Intelligence team;
Keep up to date with new regulations and changes in Assent’s products to become an expert in your field 
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Your Knowledge, Skills and Abilities
We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

Computer proficiency using MS Office Suite and Google Applications with focus on MS Excel and G Sheets; 
Great verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups; 
Bachelor’s Degree/Higher Diploma from a recognized learning institution; 
1-2 years related work experience (eg. administration, reporting, research & data, supplier deliverables);
Demonstrates knowledge and understanding of standard regulations and non standard regulations, understanding basic best practices on intelligence puzzles;
Solid Excel and data management and analysis skills;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
Builds productive and stable working relationships internally and externally in the interest of supporting our supplier’s needs; 
You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
You are naturally curious about technology or how things work;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable; more

Position Summary
The Supplier Support Associate, Outbound will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains primarily via outbound phone communications but also any other means required.
Key Requirements and... Responsibilities

Communicate with suppliers specifically through outbound phone outreach but also through a multi channel approach including emails to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
Occasionally handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
Validate and ensure Quality Assurance for compliance data provided by our suppliers; 
Act as a peer mentor to Supplier Support Associates as required;
Willing to work a schedule that primarily aligns with EST business hours;
Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Your Knowledge, Skills and Abilities
We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups; 
Bachelor’s Degree/Higher diploma from a recognized learning institution; 
1-2 years related work experience (eg. call centres);
Solid ability to manage time effectively and juggle multiple priorities at one time;
Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs; 
Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information;
You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
You are naturally curious about technology or how things work;
You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable; more

Job Description
The Manager, Program Support will report to the Sr Manager, Global Program Support. The Manager, Program Support will lead a team that engages with our client programs on a daily basis to provide a best in class experience for delivery support and program achievement. This team plays a key role in our overall service delivery to our customers in Assent’s Professional Services... department. The Manager, Program Support will work closely with the Sr. Manager, Global Program Support to develop their teams email communication skills, phone skills, and helping to navigate complex program puzzles.   
Key Requirements and Responsibilities

Manage the day-to-day operations of a Program Support team. This includes but is not limited to:

Track and report on important business KPIs;  looking at trends, analyzing the data, and providing insights on the team’s data 
Capacity planning; organize, prioritize, manage workload requirements and allocate resources to effectively accomplish the work
Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent
Encourage innovation, and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity
Facilitate weekly team meetings and engage in weekly or biweekly 1:1s with team members as required;
Be an escalation point for any client/service delivery tickets, conduct in depth investigations for deeper levels of understanding after escalations from clients and suppliers;
Create new work instructions and continuously update exciting work instructions/processes


Recruit, mentor and develop a high performing team that promotes a world-class customer experience; 
Promote and maintain a congenial, productive, collaborative and service-oriented work culture in the Program Support team;
Advocate and cooperate with all internal groups to ensure alignment on special projects and execution, all in the spirit of continuous improvement and efficiency in our operations as it relates to our Program Success groups;
Actively engage with all teams within Professional Services to address any cross-team training gaps, or provide further knowledge of Program Support processes;
Facilitate the assessment of team’s knowledge, skill and ability for accomplishing tasks and projects;
Create and provide training to the team/new members of the team, wherever there are training gaps;
Establish, measure and report on the best tools, practices and processes for highly productive program delivery

Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
Bachelor's Degree/Higher diploma from recognized learning institution;
5+ years related work experience in a related role or industry;
A minimum of two years experience mentoring and/or leading teams, with a passion for developing others; 
Computer proficiency using MS Office Suite and Google Applications, able to leverage functions and tools across the board to promote team cohesion and efficiency/productivity;
Excellent interpersonal, negotiation and influencing skills, able to establish great cross-functional relationships in a collaborative environment with a diverse group of stakeholders; demonstrates a high level of professionalism; 
Vigilant attention to ongoing training, tools, selection and process improvements required to uphold and improve productivity. You must always seek the right balance between automation and manual processes to optimize productivity;
Strategic and business-minded - you are a critical and creative thinker and suggest, implement, and support efficient and effective operations driving Assent towards continuous improvement;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
You are naturally curious about technology or how things work;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable more

Position Summary
The Data Operations Coordinator will report to the Manager, Data Operations. The Data Operations Coordinator will support the Data Operations team and will play an integral role in managing client data in the Assent Platform. 
KEY REQUIREMENTS AND RESPONSIBILITIES 

Manage the Data Services requests queue, including but not limited to ticket flow and ticket... details; 
Proactively communicate issues and findings with Assent stakeholders 
Perform basic data analysis on client data requests; 
Maintain the Service Level Agreements and Targets; 
Assist with transformation, and adaptation of data to meet best practices; 
Responsible for ensuring the quality, integrity, and accuracy of Data and providing system feedback  to stakeholders; 
Update customer data using internal tools and systems
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance. 

Qualifications
Your Knowledge, Skills and Abilities
We strongly value your talent, energy and passion. It will also be valuable to Assent if you  have the following qualifications, 

Solid verbal and written communication skills, primarily in English, able to summarize information clearly and concisely; 
Knowledge of German Language will be considered an added advantage:
Bachelor's Degree/Higher diploma from a recognized learning institution;
At least 1 year related work experience; 
Self-starter, able to adhere to assigned  deadlines and prioritize work independently; 
Problem-solver who is a fast learner, self-motivated and willing to go the extra mile; 
Ability to manage time very efficiently and juggle multiple priorities at one time - able  to find avenues for additional productivity;
You are highly adaptable, flexible and thrive in a fast-paced, dynamic business  environment, able to recognize and adapt to cultural differences; 
You are naturally curious about technology and how things work; 
You are a critical thinker and can suggest, implement, and support efficient and  effective processes; 
You are a team player with good organizational skills, able to plan, prioritize and complete daily tasks efficiently and effectively
You have grit- you are conscientious, will always work towards providing solutions over  excuses, and are dedicated to achieving excellence and driving results; 
You are proficient in the use of MS Office Suite and Google Applications and other  Office Productivity tools, able to leverage functions and tools across the board to promote team cohesion and efficiency/productivity. 
Advanced Structured Query Language (SQL) and basic R or Python knowledge to perform analysis and manipulate data. Able to understand data manipulation requests and accurately transform them into working SQL queries.
Ability to debug, edit and constantly improve predefined queries and codes for data analysis and manipulation with regard to business needs.
Advanced Excel skills - with an understanding of how to use the various formulas, functions and shortcuts.
Basic understanding of data management and analysis principles with a broad understanding of how Databases work both in physical and cloud environments more