Location: Remote (U.S.-based)Start Date: January 1, 2026Schedule: Full-time, 40 hours/weekEmployment Type: Hourly W2 (with benefits)
OverviewWe’re seeking a Tier 2 Maintenance and Support Specialist to provide ongoing technical maintenance, monitoring, and support for our proprietary training platform built on ReactJS (front-end) and Node/Express (back-end) with MongoDB and AWS S3 for data... storage.
This role is ideal for a detail-oriented professional who enjoys problem-solving, improving efficiencies, and ensuring system stability through proactive maintenance and responsive issue resolution. While the initial focus will be on individual contributor work, there may be opportunities to collaborate with a broader team as enhancement projects expand.
Key Responsibilities
- Provide Tier 2 technical support and maintenance for existing systems and applications.


- Manage and resolve bug reports, hotfixes, and backlog triage efficiently.


- Perform proactive system monitoring, including vulnerability assessments and security patching.


- Support enhancement requests and minor feature development in coordination with internal teams.


- Collaborate cross-functionally to identify and implement process efficiencies to reduce maintenance hours.


- Deliver regular QA and maintenance reports summarizing performance, updates, and issue tracking.


- Provide insight and guidance for workflow or client-related requests.



Support Expectations
- Support window: 8:30 AM – 5:30 PM ET, Monday–Friday (excluding holidays).


- Average issue volume:

- A few bug-related tickets per quarter.


- Occasional insight requests related to workflows or client inquiries.






Qualifications
- 3+ years of experience in Tier 2 application/system support or maintenance roles.


- Strong troubleshooting, analytical, and communication skills.


- Experience with monitoring tools, ticketing systems, and QA processes.


- Familiarity with patch management, vulnerability assessment, and issue triage.


- Ability to work independently, manage priorities, and proactively improve existing processes.



Preferred Qualifications
- Experience with enhancement support or minor feature development.


- Background in environments requiring uptime monitoring, reporting, and system optimization.


- Prior experience with ReactJS, Node.js, MongoDB, and AWS S3.




Why Join ELB LearningIn a world where automation, robotics, and AI are transforming industries, the pressure to upskill, reskill, and future-proof your workforce has never been greater. Digital transformation isn’t just about adopting new technologies, it’s about empowering your people to grow with them. We take a consultative approach to understanding your goals, then we dig deep to design solutions that turn human capital into a strategic advantage. With ELB Learning, it’s more than a project, it’s a partnership built around your long-term growth and digital evolution.

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