Description
What success looks like
To succeed as a Broista in the west valley, there are three (3) key responsibility areas. You are accountable to:
- Live out the west valley ways, including energetically keeping Speed, Quality, and Service in balance
- Know and fulfill the Broista standard 
- Meet or exceed your role’s responsibilities, as detailed in this job description

If you commit... to owning these outcomes, there’s no limit to how much you can grow with us. 
Job Responsibilities
Everyone should know exactly what they’re responsible for on the job. On a day-to-day basis, Broistas are responsible to:
- Help deliver an incredible customer experience by providing each customer a unique "moment of special 
- Engage, greet, and thank every customer with a smile
- Always communicate with respect and good manners
- Make drinks to Dutch Bros. standards 
- Deliver exactly what customers order
- Educate customers about our menu, products, and current specials
- Help customers find exactly what they want to order
- Follow Dutch Bros. appearance guidelines
- Show up to work on time, ready to rock at serving customers
- Maintain an excellent atmosphere and shift vibe
- Keep the shop sparkling clean
- Be a good teammate
- Attend mandatory meetings
- Adhere to all company policies and procedures, as laid out in the Mafia Manifesto and Employee Handbook
- Turn to the broista standard checklist and manifesto for clarity on job role, responsibilities, and how to do things right
- Stay calm during periods of high volume or unusual stress 
- Anticipate customer and shop needs 
- Bring any problems deserving attention to supervisors
- Maintain a clean and orderly working environment 
- Regularly check Band feeds and chats to stay informed 
- Help us forever bless the west by consistently promoting the culture and mission of Dutch Bros. West Valley

If that sounds like a job you’d love to do day in and day out, just double check to make sure you’re the type of person we’re looking for. We bet you are.
Requirements
Essential Functions 
Let’s talk about essential functions. To maintain this role, you need to meet certain expectations. All Dutch Bros. West Valley Broistas must:
- Be available to work flexible hours including weekends and holidays
- Be available to work within the hourly requirements as laid out on the availability form
- Work a minimum of three (3) shifts per week 
- Proficiently hear, read, write, and speak English
- Be comfortable with cash handling and on-the-fly mental math
- Meet all physical demands of the job and conditions of employment

Physical demands of the job
First off, in any position at a Dutch Bros. shop, all employees must be able to meet the physical demands of their roles. Those demands include:
- Constant standing and walking up to ten (10) hours at a time
- Occasional stooping, kneeling, and crawling
- Occasional pushing, pulling, lifting, and carrying up to fifty (50) pounds
- Occasional ascending or descending ladders and ramps
- Frequent, continual, intermittent flexing or rotation of the wrists and spine
- Constant reaching, turning, and performing precision work around the bar area
- Constant talking, expressing, or exchanging ideas via verbal communication
- Exposure to various sorts of lighting, including some strobe lights
- Constant clarity of vision at both near and far distances
- Withstanding long periods of time in extreme heat and extreme cold
- Proximity to the use of cleaning chemicals

Conditions of employment
In addition to the physical demands, we also want to be crystal clear on your conditions of employment. After you’ve been hired by us, you will be required to:
- Acquire a current Arizona Food Handlers Card certification (don’t worry, we’ll give you instructions on how to do this after you’ve been hired)
- Acquire a current Certified Food Protection Manager certification for Shift Lead positions and above (again, we’ll help)
- Successfully complete our onboarding training 
- Make drinks according to corporate standards and pass a Flow Test
- Pass a background check for Assistant Manager positions and above

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It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview
As a Shift Lead, you will ensure that the vision, culture, and core values of Dutch Bros are upheld on every shift. We look to our Shift Leads to be... servant leaders within the shop, communicating with leadership on any internal or external feedback. They are the ones who do the hard, and sometimes less desirable, work so that the rest of the crew can focus on core values during shifts.

Job Qualifications
- 6 months of Broista experience at Dutch Bros preferred

- No disciplinary action for the past 90 days, required
- Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures



- Successfully completed the most recent flowcheck (90% score or better) and on time

- A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations

- Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations



Schedule: 
- This role requires that you have availability to work a minimum of 20 hours per week. 

- Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.



Key Result Area (KRA):
Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer:
- Cultivate the Dutch Bros atmosphere and standards on shift ensuring that Broistas are meeting all expectations; help solve problems on shift

- Manage the shift - responsible for ensuring Broistas are prepared for any specials or promotions and have the right energy and attitude for the customer


 Be an expert on drink and operational fundamentals to execute Broista training:
- Primary responsibility is to model and meet all expectations of the Broista role

- Train new Broistas operationally and culturally while providing a fun-loving, mind-blowing environment

- Set Broistas up for success by covering all aspects of the Manifesto during training


 Aid your Shop Manager and Shop Lead in shop support and other delegated duties:
- Set up the next shift for success in all areas: counting tills, bank deposits, restocking products, putting inventory away, meeting cleanliness standards, etc.

- Communicate with your manager and share wins and opportunities for improvement with your shop leaders

- Be a good role model. Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Shift Lead Field Guide and Employee Handbook



Levels of Leadership Expectations

Anchor Points
- Excellent Communicator: Communicate appropriate information up to your leaders, and communicate expectations to the crew while on shift.

- Available: You must be able to work shift lead shifts and be present at shop meetings and culture building events.


 Level-Up Arrow 
Effort + Skill x Attitude = Performance
- Effort: Giving it your all! Wanting more for yourself and for others. Going above and beyond your own perceived capabilities.

- Skill: Being a master at the craft. Having high emotional intelligence and a great understanding of people. Keeping a mindset and heart to be a student of the game.

- Attitude: Have an attitude that is unshakeable. Be resilient and optimistic. “To be so strong that nothing can disturb your peace of mind.



* You must also demonstrate all Broista Levels of Leadership expectations (anchors and level-up arrows).

Employee Benefits & Perks
- Free Dutch Bros swag

- Free coffee per Employee Drink Policy

- Paid volunteer hours

- Employee Assistance Program

- Access to our Financial Wellness Platform 

- 401(k) eligibility after 1 year of employment

- Education Benefit Program after 1 year of employment


 Full-time shift lead also receives:
- Employer-paid medical, dental, and vision insurance 

- Sick time, as applicable by state law

- Paid time off

- Paid holidays (6 per year)


 *More details on all benefits provided after onboarding

Physical Requirements
- Constant standing/walking, up to 10 hours at a time

- Occasional stooping, kneeling, or crawling

- Occasional pushing, pulling, lifting, or carrying up to 65 lbs

- Possible exposure to extreme heat and/or cold temperatures

- Occasional ascending or descending on ladders and ramps

- Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine

- Constantly receiving detailed information through oral communication

- Constant clarity of vision at near and/or far distances

- Constant cash handling requiring mental math

- Constant talking, expressing, or exchanging ideas by means of verbal communication



*Qualifying candidates may be eligible to receive relocation compensation upon acceptance of a job offer that requires them to move. The amount of relocation compensation varies and is based on the total distance of the relocation (among other variables).

Compensation:
$15.81 + tips

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
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