Who We Are:
PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare... experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. 

Technical Support Specialist, L2
The Role:
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.
Key Responsibilities:
- Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders


- Support in the development and documentation of processes and best practices to provide support for customers and product end users


- Demonstrated ability to effectively explain technical issues to non-technical audiences


- Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require


- Mentor and support level 1 and level 2 technical support specialists


- Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings


What You’ll Bring:
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience.


- Proficient in the use of Microsoft Office Suite


- Desire to assist with and improve trouble-shooting documentation


- Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)


- Proficiency using developer tools, Postman and writing SQL queries is required


- Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers


- Superb problem-solving skills working on mission critical Software as a Service


- Excellent verbal and written communication and presentation skills


- Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)


- Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment


- Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus


- Empathy in your approach to work, and passion for delivering excellent customer experiences


- Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers


- Must be able to work independently while being a proactive team member


- Experience partnering across global teams and/or working in a distributed remote environment is a plus


Core Competencies:
- Knowledge & Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.


- Complexity & Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.


- Collaboration & Interaction: Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.



Working Conditions & Environment
- Fully remote role within the United States


- Travel once a year for company offsite


- Operates in a fast-paced, growth-oriented, PE-backed SaaS environment


- Ability to manage multiple cases and shifting priorities


- Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment



DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Benefits & Perks:
🌍Remote work environment with a flexible work schedule to encourage work-life balance
✈Annual company offsite
🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
💰401(k) company match
💸One-time workspace reimbursement to help you optimize your remote workspace
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 more

Who We Are:
PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare... experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. 

The Role:
We are seeking a Senior AI Software Developer to join our dynamic team. The ideal candidate will play a key role in building out the AI initiatives program from the ground up. You will be part of a focused team with the mission to evaluate and build prototypes/solution frameworks for various business requirements - these range from new product features/enhancements, engineering team excellence assisted by AI and other improvements by leveraging AI within the broader technology organization.
What You’ll Do:
- Lead design and execution of AI powered POCs/POTs and prototypes to validate strategic use cases, with a strong focus of measurable outcomes and technical scalability.


- Partner cross-functionally with with Product, Engineering, and Business stakeholders to define AI strategies and identify high-impact areas for innovation.


- Build out frameworks or backend solutions to support AI workloads (APIs, microservices, cloud infrastructure).


- Utilize various LLMs (e.g OpenAI, Claude, LLaMA) or other ML techniques as relevant to build data processing routines, training and testing models. Monitor performance, quality of results and retrain models as required.


- Identify and implement procedures for engineering excellence using AI assisted technologies (e.g. GitHub CoPilot)


- Continuously evaluate and operationalize emerging AI/ML/GenAI techniques, contributing to internal knowledge sharing and standard-setting across teams aligned with best practices.


What You’ll Bring:
- 8+ years of experience in software development (.NET or JAVA based technologies).


- 2+ years hands-on experience building applications using LLMs (GPT, Claude, LLaMA etc) or GenAI frameworks (LangChain, LlamaIndex etc) and using RAG techniques to enhance LLMs.


- Proven track record building and scaling high-transaction SaaS platforms, ensuring performance, reliability, and security in mission-critical environments.


- Experience leading, building, and deploying ML models or integrating LLMs into real-world applications.


- Proven ability to leverage proprietary data for fine tuning, prompt orchestrations, search, retraining and monitoring model outputs.


- Demonstrated experience in evaluating mode performance using thorough quantitative and qualitative benchmarks, including hallucination detection, latency and prompt quality.


- Experience developing AI assisted solutions in the Healthcare industry along with awareness of ethical AI practices within healthcare industry, including data privacy and de-identification is a strong plus.


- Solid understanding of RESTful APIs, backend development in a high transaction volume application.


- Proficiency in cloud platforms (Azure or AWS) and containerization (Docker/Kubernetes).


- Experience with microservices architecture, event-driven design, and serverless computing.


- Expertise in database design with Relational and NoSQL Databases.


- Hands-on experience with Azure DevOps, Git, and CI/CD pipelines.


- Experience working in agile/scrum methodology.


- Strong communication and stakeholder alignment skills; able to influence technical direction and articulate complex AI concepts to non-technical audiences.


- Comfortable navigating ambiguity and driving clarity.


- Demonstrated ability to lead and deliver complex initiatives involving multiple stakeholders.


Benefits & Perks:
🌍Remote work environment with a flexible work schedule to encourage work-life balance
✈Annual company offsite
🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
💰401(k) company match
💸One-time workspace reimbursement to help you optimize your remote workspace
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 more