This is a full-time remote role for a Business Development Consultant at Dial Afrika. The Business Development Consultant will be responsible for new business development, lead generation, consulting with clients, effective communication, and business planning on a day-to-day basis.


Job Description:


Strategic Sales Development: Identify target markets, develop sales strategies, and... establish plans for growth within new and existing markets.
Prospecting and Client Engagement: Proactively engage in prospecting activities, including cold calls, emails, and meetings, to create and nurture a pipeline of potential clients.
Proposal Development and Pitching: Develop and deliver compelling proposals and presentations to prospective clients, showcasing Dial Afrika’s unique value propositions.
Consulting on Business Growth: Work closely with the leadership team to recommend business strategies and suggest improvements to increase market share and client retention.
Contract Negotiation and Closing: Lead negotiations to close deals that align with business goals and ensure mutually beneficial client agreements.
Performance Tracking: Monitor and report on key sales metrics, provide insights on opportunities for growth, and identify areas for improvement.
Brand Representation: Act as an ambassador for Dial Afrika, representing the company at industry events, networking opportunities, and conferences.


Requirements/ Qualifications:


Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
At least 3 years of experience in business development or consulting roles within a B2B setting, ideally in technology or BPO industries.
Proven track record in sales growth and market expansion.
Strong analytical and strategic thinking skills.
Ability to work autonomously and adapt to changing market conditions.
Excellent written and verbal communication skills.
Familiarity with CRM systems and proficiency in MS Office.
Compensation:
Competitive performance-based incentives and bonuses.
Flexible, contract-based work arrangement with the potential for extension based on performance. more

Job Responsibilities:

As a Senior Back-End Engineer at Dial Afrika, you will play a crucial role in designing, developing, and maintaining scalable and efficient back-end systems.

Key responsibilities include:

Design, implement, and maintain robust and scalable server-side applications.
Collaborate with cross-functional teams to define project requirements and architecture.
Lead the... development and integration of APIs to support front-end functionalities.
Mentor and guide junior back-end developers, fostering a culture of continuous learning.
Optimize system performance and troubleshoot issues in a timely manner.
Stay updated on industry trends and best practices in back-end development.
Collaborate with DevOps and other teams to ensure seamless deployment and operation of systems.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience 5 years as a Back-End Engineer, with a focus on developing and maintaining server-side applications.
Strong proficiency in server-side languages such as Node.js, Python, Java, or Ruby.
Experience with databases, both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Redis).
Knowledge of RESTful API design and implementation.
Familiarity with containerization and orchestration tools (Docker, Kubernetes).
Understanding of version control systems (Git) and collaborative development workflows.

Preferred Skills:

Experience with cloud platforms such as AWS, Azure, or GCP.
Knowledge of microservices architecture and design principles.
Familiarity with testing frameworks for back-end development.
Understanding of security best practices for back-end systems.
Strong problem-solving and debugging skills.
Excellent communication and collaboration skills. more

Job Description:
 
As an Onboarding and Support Specialist at Dial Afrika, you will play a critical role in ensuring our clients have a seamless experience using Bonga. You will be responsible for managing the onboarding process, working closely with clients to understand their unique needs, and helping them customize Bonga to fit their business needs. You will also provide ongoing support to... clients, troubleshooting issues and answering questions to ensure their continued success using Bonga.
 
Responsibilities:
 

Manage the onboarding process for new clients, including setting up their account, customizing Bonga to fit their business needs, and training them on how to use the platform.
Serve as the main point of contact for clients, providing ongoing support and answering questions to ensure their success using Bonga.
Troubleshoot issues that arise, working with clients to identify and resolve any technical issues or bugs.
Work with the product team to provide feedback from clients and suggest new features or improvements to Bonga.
Create SLAs and Ensure client satisfaction within set SLAs
Create and ensure an ease in issue escalation matrices from when reported to when solved
Develop and maintain strong relationships with clients, building trust and rapport to ensure their long-term success using Bonga.
Assist in the creation of support documentation, such as FAQs and user guides, to help clients effectively use Bonga.
Stay up-to-date with industry trends and best practices in customer support, sharing insights and knowledge with the team.
Train customers on product usage best on their use cases and ensure regular communication on updates, new features and downtime updates

Requirements:

Bachelor's degree or Diploma in Information Technology, Data Analytics or related field.
2+ years of experience in a technical support or customer success role, preferably in a SaaS environment.
Strong technical skills, including experience with HTML, CSS, JavaScript, and SQL.
Familiarity with customer support tools, such as Zendesk or Intercom or Jira
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines.
Understands how to create and manage Scrum processes or Scrum Operations
Fluency in English and Kiswahili. more