About the Role
Your role will play a significant part in the company’s growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.

What you will do:
- Servicing and repair of material handling equipment in a dedicated territory and customer base – Help Crown build positive customer experiences
- Latest... field-based mobile technology to assist you to manage your daily work schedule
- Inventory input on your Company allocated service van & customer sites - Deliver a professional level of service
- Gain experience in dealing with Australia’s top tiered customer base
- Join the leading forklift service business in Australia – Yes, that’s right, we are the largest forklift service provider in Australia.
- Initial 8 Week onboarding and industry leading training program  
- Perform routine maintenance & complete service work – Reactive & Planned 
- Accurately maintain important service records of work performed by you.


Why Crown Equipment?
- Join one of the biggest and still family-owned forklift brands in the world and be paid one of the industry’s best rates of pay for service technicians 
- Looking to change career paths from other industry sectors like electrical, building sectors? Apply now! – Our training will help you transition your skills into the material handling industry!
- Industry leading induction period for complete preparation
- Uniforms, jackets, hats, beanies and PPE are all supplied
- Fully equipped service vans and van allowances provided
- Earn additional money with our industry leading incentive programs
- Safety Recognition Program for safe work practices
- Ability to further your career and expand your profession into roles such as management, other internal roles or even engineering. 
- Specialised ongoing training from industry leading professionals.


Typical Crown Technician Tasks and Duties:
- Conduct customer-focused scheduled and ‘breakdown’ services.
- Assist in the preparation of field-based quotes for customers through the completion of jobs.
- Record notes and file service records appropriately – be a part of the service team and provide high level customer service to help our customers’ solve their material handling needs.
- Access to industry-leading training and development and grade progression opportunities, including potential opportunities to train less experienced service technicians in more complex aspects of service and repair work in the field.
- Maintain up to date technical knowledge, including emerging technologies in automation and telematics. 
- Keep up to date with industry trends, new products and services.
- Partner with the Company and maximise additional sales and service across a dedicated customer base. 


How you can apply
Submit your Resume with details about your work experience and qualifications via the ‘Apply Now’ button.
Requirements
- Prior experience as a forklift mechanic or service technician will be highly regarded but not essential
- Ability to perform scheduled maintenance, safety checks, and repairs
- Demonstrated mechanical aptitude
- Excellent problem-solving skills
- Strong attention to detail
- Ability to work independently and as part of a team
- Good communication and customer service skills

Benefits
What sets us apart?
Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 
As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

 more

About Crown Lift Trucks Ltd
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve... customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. 
Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

Job Description
Management and continuous improvement of the Rental Department, striving to ensure all activities are accomplished in the safest and most effective manner in order to deliver a high level of customer satisfaction and maximum commercial benefit to Crown and its customers.
As the Rental Manager you’ll be responsible for a team to ensure the administration of the short term rental fleet incorporating rental agreements, invoices and credit notes.  Liaise with customer and sales team enquiries processing orders to maintain fleet status.  Interacting with the Regional Service Manager to ensure trucks are prepared and available for transportation in conjunction with the Service and Parts department.
 
Responsibilities included (but are not limited to):
- Ensure that contracts are raised, obtain signed contracts before delivery of equipment and invoice in a timely manner.
- Log and proactively monitor all rental enquiries.
- Manage customer queries in relation to invoicing, current and terminated agreements.
- Handle enquiries that relate to customer and sales leads and aim to within 2 hours.
- Accurately select equipment and request workshop jobs to enable job completion within required timescales.
- Manage transport for the region ensuring transport notes for delivery and collection of equipment are raised in a timely and accurate manner.
- Ensure Inspection of returned equipment is done in a timely manner and estimates for damage are followed up and concluded efficiently.
- Termination of short-term/rolling contracts to be dealt with promptly for subsequent rentals and ensure asset management in terms of identification, location and status.
- Forecast details in regards to rentals on a rolling 3 month basis.
- Annual budget with strong involvement in end of year audit for stock.
- Agree rental rates in conjunction with sales and direct to the customer.
- Manage the maintenance of service records and structure of information to the insurance company.
- Ensure all rented assets meet the requirements of LOLER and PUWER.
- Oversee the general administration relating to the rental department, including new customer documentation, sales team information, assist on processes and procedures and weekly reporting of all work requirements, new, used and rental equipment.


Person Specification
Essential Skills:- Strong administrative, organisational and customer skills.
- Good Microsoft office skills with intermediate use of Excel (pivot tables and manipulation of large quantities of data), knowledge of Outlook.
- Excellent telephone manner to deal with customer queries and liaise with the sales team.
- Proven experience within transportation, rental and logistics is essential.
- Ability to build relationships and liaise effectively with customers internal (Region Service Managers, Sales, Service, Finance) and external.
- Knowledge of LOLER regulations.

Desirable Skills: - Experience of Baan or SAP would be beneficial.
- Engineering background and/or forklift truck knowledge beneficial.


Vacancy Details
Hours of   Work:Monday to Thursday – 08:00am to 4:30pm (with 1 hour unpaid for lunch)
Friday – 08:00am to 4:00pm (with 1 hour unpaid for lunch)
Salary:Dependent on experienceHolidays:25 days holiday.At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:
- Company pension plan.
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. 
- Employee assistance programme.

 more

About Crown Lift Trucks Ltd
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve... customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. 
Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

Job Description
We have an exciting opportunity for a Telemarketing Representative to join our team.
 
You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.
 
Day to day you will:
 
·    Follow up leads, primarily by phone, both new, excising and returning companies.
·    Take inbound calls and pick up live chat enquiries
·    Schedule appointments for field sales reps and maintain regular contact with customers providing support information and following up on enquiries.
·    You will grow and maintain the CRM system
·    Conduct targeted telephone campaigns for product groups sharing new updates and features.
·    Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach
·    Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.
 
 
The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You’ll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards.
You’ll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.
 
 
To be considered you will need:
 
·    A good telephone manner
·    Excellent communication skills
·    Strong administrative experience or transferable skills
·    Be confident using Microsoft office – word, excel and outlook
 
What awaits you?
 
A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally, you’ll embark on a comprehensive 4 week training program to upskill and train you for telemarketing success.

Vacancy Details
Hours of Work: 
Monday to Thursday – 8:00am to 4:30pm or 8:30am to 5:00pm with one hour for lunch.
Friday –   8:00am to 4:00pm with one hour for lunch.
Alternating shift pattern
Target Salary: Competitive salary package (dependent on experience) Holidays: 25 days holiday + Bank holidays. Pension:Company pension plan.At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. 
- Tell Us Health.

 more

Company Description:

 

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment,... fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

 

At Crown, we know that our employees are the driving force behind our success in the material handling industry.  We cultivate a culture of passionate people and inspired innovation.  We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.

 

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

 

We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.

 

Want to Learn More?  Watch A Day in the Life of a Crown Field Service Technician!  click here.
Job Posting External
Job Duties


- Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.

- Perform all assigned planned maintenance on customer lift trucks.

- Maintain a service van and its inventory.

- Process paperwork after completion of each job.



Minimum Qualifications


- Less than 2 years related experience

- High school diploma or equivalent

- Valid driver's license, good driving record, and ability to safely operate lift trucks.



Preferred Qualifications


- Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.

- Good written/verbal communication and customer care skills.

- Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.

- Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.

- Industry related training is preferred

- Ability to read and understand service manuals, plan, and follow-through



 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

 

Crown also offers Service Technicians:


- Award-Winning Service TrainingCompany Vehicle for Field Service TechniciansTool InsuranceNo Flat Rate40 Hours Per Week plus OvertimeUniformsSpecialty ToolsPrimarily 1st ShiftCareer Advancement Opportunities



 

EOE Veterans/Disabilities
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