Key Responsibilities:


Database Management:
Administer and maintain PostgreSQL database clusters, ensuring their reliability and performance.
Monitor database health and performance, implementing improvements as necessary.
Perform regular database maintenance tasks, such as backups, indexing, and replication.
Manage database access, permissions, and security settings.
Design and... implement database schemas, tables, and relationships to support application requirements.
Performance Tuning and Optimization:
Analyze and optimize database queries, indexes, and configurations to improve performance.
Implement caching strategies and other optimizations to enhance database performance.
Conduct regular performance testing and provide recommendations for improvements.
Data Security and Compliance:
Implement and enforce data security measures to protect sensitive information.
Ensure compliance with data protection regulations and industry standards.
Monitor for security vulnerabilities and apply necessary patches and updates.
Disaster Recovery and High Availability:
Develop and maintain disaster recovery plans, ensuring data integrity and availability.
Implement and manage database replication and failover strategies.
Ensure high availability of databases through clustering and load balancing techniques.
Collaboration and Support:
Work closely with development and DevOps teams to support database-related needs and deployments.
Provide database support and troubleshooting for production issues, ensuring minimal downtime.
Participate in on-call rotation for after-hours support as needed.
Documentation and Reporting:
Document database architectures, configurations, and procedures.
Generate and maintain reports on database performance, usage, and health.
Provide regular updates to stakeholders on database status and issues.


Qualifications:


Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).


Experience:


Proven experience as a Database Administrator with a focus on PostgreSQL.
Strong knowledge of SQL and PL/pgSQL programming.
Experience with database design, schema management, and data modeling.
Familiarity with database replication, clustering, and high availability solutions.
Experience with database monitoring tools (e.g., pgAdmin, Datadog, Prometheus). more

We're on the lookout for a dynamic Junior Product Manager to join our team and contribute to the growth of our cutting-edge reconciliation product. Reporting directly to the Head of Product, you'll be an integral part of the product development process, collaborating with cross-functional teams to ensure the delivery of customer-centric solutions that align with our company's vision and... strategy.

Your responsibilities will include:

Product Strategy Development: Assist in developing a product strategy in alignment with the company's core objectives and evolving customer needs.
Translation of Strategy: Translate product strategy into detailed plans, requirements, and prototypes.
Product Evangelism: Support the Head of Product in acting as a product evangelist to build awareness and understanding.
Pricing and Positioning: Collaborate with the executive team to contribute to the development of product pricing and positioning strategies.
Market Research and Analysis: Conduct market research, competitive analysis, and gather customer feedback to inform and adjust product strategy.
Customer Focus: Gain a deep understanding of customer needs and experiences, identify and fill product gaps, and generate new ideas to improve customer experience and drive growth.
Roadmap Ownership: Assist in assuming responsibility for the product roadmap, ensuring its alignment with business objectives.
Prioritization: Collaborate on scoping and prioritizing activities based on business and customer impact.
Product Oversight: Support in overseeing all aspects of the product, including customer feedback, requirements, and issues.
Quality Standards: Work towards upholding a rigorous standard of reliability, quality, and usability through product development phases, ensuring that metrics are consistently met.
Cross-Functional Collaboration: Collaborate closely with engineering teams to ensure quick time-to-market and optimal solutions.
Expertise in Reconciliation: Develop a deep understanding of reconciliation processes.

You'll catch our eye if you have:

1-3 years of experience in Product Management or other technical roles building Fintech/B2B products.
A willingness to learn and contribute to managing products through the software development lifecycle.
Strong problem-solving skills and a hands-on approach to getting the job done.
Effective collaboration skills with cross-functional teams.
A degree in Computer Science, Engineering, Information Systems, Technology Management, or equivalent. more

About the role:
We are looking for an experienced Customer Success Lead who is passionate about solving customer’s needs and offering them delightful experiences. You will be responsible for driving customer retention and growth through proactive relationship management and work closely with our customers to understand their business goals and needs, use this knowledge to identify opportunities... for product adoption, expansion, and upselling.
You will also work closely with our product and engineering teams to troubleshoot, resolve technical issues and ensuring that the customers are receiving the best possible value from our product
Responsibilities:

Manage a portfolio of customers, serving as the primary point of contact, providing timely and high-quality support and guidance to drive customer satisfaction and retention.
Conduct regular check-ins and meetings with customers to understand their business goals, needs, and usage of our products.
Onboarding new customers and creating customized success plans
Work closely with product and engineering teams to prioritize customer feedback and advocate for customer needs.
Identify opportunities for product adoption, expansion and upselling, and work with customers to develop and execute on strategic plans to drive growth
Use data and analytics to identify trends and patterns in customer usage, use this information to drive continuous improvement in our products and customer experience.
Monitor and report key performance indicators (KPIs) for customer success, including retention, expansion and upselling.
Develop and maintain strong relationships with customers at all levels of the organization.

Requirements:

3+ years of experience in customer success, account management or a related field.
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of the organization.
Proven track record of driving customer retention and growth.
Ability to think strategically and identify opportunities for product adoption, expansion and upselling
Strong analytical skills and ability to use data and analytics to inform decision making.
Experience working with cross functional teams, including product and engineering.
Experience with SAAS products, preferably in a B2B setting. more