Job Title: Clinical Case Manager 

Department: Program  

Reports To: Director of Clinical and Supportive Services  

Direct Reports: NA

Classification: Exempt 

Date: 4/16/24   

Revised: 4/25/25

 

Organization Overview

Covenant House Illinois (CHIL), founded in 2017, provides critical protection and resources for youth ages 18–24 experiencing homelessness across Chicagoland and... Illinois. Through trauma-informed, harm-reduction, and youth-centered services including shelter, workforce development, education, and clinical support CHIL empowers young people to achieve long-term stability and independence. With continued growth and expansion, CHIL is committed to strengthening service delivery through strong compliance, quality assurance, and data-driven decision-making.    

Position Summary

The Clinical Case Manager (CCM) provides direct physical and supportive services in a positive and nurturing manner to the young people served in Covenant House Illinois’ Youth Development Center and Residential Programs. The program utilizes an integrated and multidisciplinary team approach. Reporting to CHIL’s Director of Clinical and Supportive Services, and the CCM will work with program Youth Engagement Specialist and community partners to ensure the delivery of robust, comprehensive services to youth while ensuring implementation of agency philosophy, policy, and procedures.

Essential Duties & Responsibilities

Key Responsibilities:

1. Mission and Standards of Procedure:


- Ensure the highest quality of delivery of services to youth in accordance with the CHIL Principles, Mission, and Core Values.




- Promote a safe and healing environment by utilizing the principles and practices of trauma-informed care, harm reduction, and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation.

- Have an understanding of and support the implementation of Trauma Informed Care, Harm Reduction, and Positive Youth Development.

- Have knowledge and experience working with the LGBTQIA+ population

- Able to articulate successes and challenges experienced by youth to inform program development and effectively communicate with CHIL staff, community partners, funding sources, and others.

- Willingness to advocate for the rights of all youth passionately and actively to be valued, supported, and housed.

- Can maintain confidentiality while understanding and complying with requirements of mandated reporting, HIPAA, and other limits to confidentiality.



 

2. Case Management and Support:


- Manage a caseload of YDC and/or residential youth.

- Complete a comprehensive assessment with each youth, integrating trauma histories to develop holistic service plans.

- Collaborate with a youth in developing both short-term and long-term goals as part of implementing an Individual Success Plan (ISP).

- Meet with youth on a weekly basis and document interactions appropriately to track progress, celebrate milestones, and adapt goals as needed, including convening Success Team meetings.

- Provide emotional support and strengths-based guidance to youth, helping build resilience and promote autonomy.

- Advocate on behalf of youth with outside service providers.

- Attend appointments and services when needed or requested by a youth.

- Ensure that youth have sufficient and proper ID (Birth Certificate, School Identification, State ID, and Social Security Card).

- Develop motivational tools for youth and support youth in understanding and exercising their rights.

- Maintain healthy relationships with the youth, mindful of boundaries and mutual respect.

- Facilitate groups on various life-skills issues such as hygiene, conflict resolution, problem-solving, self-esteem, and trauma recovery.

- Research and keep current external referral services.

- Help coordination and help facilitate re-entry meetings for youth after an incident.



3. Documentation and Record Keeping:


- Ensure that intakes and progress notes are documented accurately in all databases, including HMIS, Efforts to Outcomes (ETO), or other relevant database systems.

- Ensure that youth’s files are compliant with all grant, government agencies, and local, state, and federal regulations.

- Assist with program audit and review preparation.

- Ensure that intake packets are completed and data entered in HMIS for all new youth within 48 hours.

- Help ensure that proper documentation and data is being captured in ETO.



4. Trauma-Informed Care:


- Promote a safe and healing environment by utilizing the principles and practices of trauma-informed care, harm reduction, and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation.

- Support Youth Engagement Specialists in providing youth engagement practices on the floor.

- Actively engages in supervision, case consultations, and feedback loops to improve service delivery.




- Provides insights into program evaluation, highlighting youth successes and challenges to inform service improvement.

- Provide brief counseling or therapy, if needed, when MA/MSW clinical qualifications are met.

- Model caring engagement with youth.



5. Collaboration with Multidisciplinary Team:


- Work collaboratively with both internal and external service providers, including legal advocates, healthcare professionals, and community-based organizations.

- Support Youth Engagement Specialists and floor staff whenever possible and/or needed.

- Participate in all required trainings, supervision, and staff meetings.

- Participation in on-call Crisis Phone rotation week schedule - respond to crisis calls, emergency calls, and/or other Covenant House Illinois needs within a reasonable time period.   



Others duties as assigned

Qualifications

Education & Experience:


- Master’s degree in social work or related field required.

- 2-4 years of youth development experience or a related field required.

- Licensure in Social Work, Psychology, Counseling, or Human Services related field (any level) required.

- Experience working with survivors of trauma, trafficking, or homelessness strongly preferred.

- Strong understanding of trauma-informed care principles and the unique challenges faced by youth survivors of complex trauma.

- Knowledge of community resources, including mental health services, legal support, education systems, and housing programs.

- Effective written, verbal, listening, and communication skills.

- Ability to exercise appropriate judgment in crisis situations, with effective interpersonal skills.

- Must be willing to function as an active member of an interdisciplinary team.



Skills & Abilities:


- Understand and comply with all agency policies and procedures.

- Support implementation of Trauma-Informed Care, Harm Reduction, and Positive Youth Development principles.

- Experience working with LGBTQIA+ youth and understanding their unique needs.

- Approachable, relatable, and able to build trust-based relationships with youth who may be experiencing homelessness, trauma, or trafficking.

- Knowledge of crisis intervention techniques and ability to respond quickly and calmly in high-stress situations, including developing and implementing safety plans.

- Strong understanding of confidentiality requirements, including HIPAA and mandated reporting obligations.

- Committed to professional growth, staying informed about best practices in trauma, trafficking prevention, and youth development.

- Excellent organizational and case management skills, with the ability to manage multiple cases and meet deadlines.




- Ability to monitor and de-escalate in a crisis situation.

- Ability to follow instructions, prioritize assignments, and work in a fast-paced environment.

- Flexible work schedule to include evenings, weekends, and holidays.

- Proficient in using data management systems (HMIS, ETO) and standard computer applications.

- Bilingual (Spanis a plus)




- Effective verbal and written communication skills, with the ability to communicate across systems (legal, social services, clinical, etc.).

- Organizational abilities to track case activities, grant-funded services, and outcomes.

- Comfortable with a range of physical activities, including walking, stair-climbing, lifting, and driving.

- Ability and willingness to attain CPR/First Aid Certification.

- Must pass federal, state, and local background checks.

- Advocate passionately for the rights and dignity of all youth.

- Willing to educate youth about systemic barriers, available resources, and legal/social supports related to recovery and housing stability.



 

Working Conditions:  


- Ability to work a flexible schedule as required including non-traditional hours, weekends, and holidays.  

- Ability to work standing, walking, and/or sitting a minimum of eight hours per day/shift.   

- Ability to drive agency or personal vehicles to transport items and/or persons preferred.  

- Ability to manage the emotional demands of the role through healthy self-care and emotional regulation practices.

- Valid Illinois Driver’s License with acceptable driving record preferred.  

- Ability to travel as needed for training or to fulfill job requirements.  

- Light lifting.  

- Performs all duties as assigned. 

- Annual tuberculin test is required.  



At Covenant House Illinois, diversity, equity, and inclusion are at the heart of our mission. We know that a team with varied backgrounds and perspectives is stronger and better equipped to serve our youth. That’s why we foster a culture where every team member feels valued, heard, and supported. 

We are committed to continuous learning, honest reflection, and creating opportunities for growth. 

Covenant House Illinois is an Equal Opportunity Employer. We base all employment decisions on qualifications and business needs—without regard to race, gender, sexual orientation, religion, disability, or any other protected status. Discrimination and harassment have no place here, and we welcome all qualified applicants to join our team.

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Overview
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence.... This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
About the Role
The Coordinator, Corporate Partnerships will lead the planning and execution of all corporate volunteer engagements (in-person, virtual, and remote activities) and help streamline corporate giving-related systems, processes, and communications for the Corporate Partnership program.
In this role, you will report to the AVP of Corporate Partnerships and will play a critical role in supporting our corporate partnerships program to increase revenue and exceed fundraising targets, while creating meaningful engagement opportunities. The ideal candidate has an interest in planning meaningful corporate volunteer projects, organizing cross-channel working ability to organize and streamline processes, and exceptional written and verbal communication skills.
This is a hybrid position.

Essential Duties and Responsibilities
- Lead the planning and coordination for corporate service days (in-person, virtual, and remote volunteer events)

- Track and execute all recognition activity for assigned corporate partners in alignment with stewardship processes

- Support corporate partner relationship management and day to day communications

- Work closely with the volunteer department to ensure appropriate record keeping of corporate volunteers and projects

- Support the creation of marketing and communication materials for external partners including pitch decks, social media, website, and internal site communication

- Actively participate as a member of the Development team by attending and contributing to staff initiatives and events, including volunteer activities, Sleep Out events, and other team engagements

- Review data and prepare reports for corporate matching gifts/employer giving


Required Knowledge, Skills and Abilities
- Excellent communication skills via writing, public speaking and visual presentation

- Exceptional customer service, tact, and interpersonal skills

- Knowledge of MS Word, Excel, PowerPoint and Google Suite apps

- Highly organized and able to perform multiple tasks concurrently

- Demonstrated ability to manage multiple projects with a strong attention to detail

- Strong time management, decision making, and problem-solving skills.

- Enjoy gathering and representing data through reporting

- Interest in learning and growing within non-profit fundraising

- Commitment to Covenant House’s mission to serve youth experiencing homelessness


Required Qualifications
- At least one (1) year of project management and administrative experience


Preferred Knowledge, Skills, Abilities and Qualifications
- Knowledge of Canva, Asana and EveryAction


Travel Requirements
- This is a hybrid position requiring a minimum of three days per week in the Manhattan office. Must be able to commute to the NYC Metro area on short notice.


- The role also requires the ability to attend meetings and events as needed, occasionally on evenings and weekends.


- Ability to travel once per year to New York City in January for our annual in-person traditions. 



Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.
If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.
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