Compensation: $ 23.08 Hourly

Join Chimes – and go further to help others go far!  Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and... international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

PRIMARY RESPONSIBILITIES:


- Technical Support:


- Respond promptly, professionally, and proactively to incoming service requests.

- Deliver help desk support for end-user hardware, software, and connectivity.

- Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.

- Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.

- Record all work and communication in the ticketing system for accurate tracking and reporting.


- Training and Development:


- Conduct user training as needed to enhance understanding and usage of IT systems and tools.


- Professional Responsibilities:


- Maintain regular attendance in alignment with the assigned work schedule and organizational policies.

- Participate in in-service training, staff meetings, and other professional development opportunities.

- Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.


- Organizational Values and Additional Duties:


- Serve as a positive role model for colleagues and individuals served.

- Adhere to organizational policies and procedures while promoting professionalism.

- Perform other duties, responsibilities, and special projects as assigned.



QUALIFICATIONS:

Knowledge and Skills:


- Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.

- Experience troubleshooting and supporting end-user hardware and software.

- Basic understanding of network connectivity troubleshooting.



Experience:


- 1–2 years of experience in a technical support or similar role.

- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.



What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):


- Competitive Pay

- Medical, Dental, and Vision Insurance 

- Tuition Reimbursement options

- Flexible Spending Accounts (Health, Dependent, and Transportation)

- Life Insurance

- Disability Insurance

- Paid Time Off

- 403(b) with Employer Match

- Employee Recognition Programs

- Employee Referral Bonus opportunities

- Discounts through “Tickets at Work”

- And More!



Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

 

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