MAIN RESPONSIBILITIES OF THE JOB

Coordination/Operational Responsibilities


Conduct Research and Development for new business/projects in the FMCG industry.
Set up end to end operations for the current existing FMCG projects through acquiring product knowledge, creating business structure, preparing legal documents, price analysis, costing, arrangement for shipment and importation of... products, logistics control, stock and demand control, payment process management, supporting sales promotions and marketing activities.
Prepare presentations and proposals of market information, regulatory and business scheme.
Understand the direction and strategy of each business/project and implement them by collaborating with other project members and colleagues.
Provide and share reports timely and proactively whenever milestone progress and/or important aspects are observed with all relevant parties.
Organise and participate in meetings with stakeholders (including suppliers, customers, distributors, business partners, CFAO Head Office, TTC Head Office), and internal project members and colleagues.
Maintain effective working relationships with the project’s members and stakeholders.
Liaise with CFAO Head Quarter and TTC’s relevant department to share the activities on country level and ensure the same understanding.Report on all activities, progress and challenges.


New Projects Support


Execute necessary R&D process to materialize the projects in the pipeline and new projects which may arise.
Understand the direction and strategy of each business/project and implement them by collaborating with other project members and colleagues.
Learn about the projects in pipeline and new projects, such as renewable energy) etc., and make proactive proposal whenever necessary.
Engage and collaborate with related business partners, suppliers, customers to develop the projects.
Organize and participate in the meeting with stakeholders, business partners, customers, project members and colleagues.
Prepare necessary presentation documents, travel reports, meeting minutes, and monthly report.
Understand financial reporting of Project Division and review on turnover, gross profit, expenses and so forth.
Prepare the budget for Project Division.
Check the project progress and make timely reports.
Coordinate e-Visa application, logistics and accommodation for visitors coming to Kenya/EAC together with project members of the related divisions and colleagues of Project Division.
Prepare itinerary for visitors, make necessary appointment for the visits and meetings.


KNOWLEDGE, SKILLS AND EXPERIENCE

(Minimum level of academic and professional qualification required to perform effectively in the role)


Bachelor’s Degree in Business, Project Management, or any other relevant qualification
CPA (Part 1) Qualification will be an advantage


Minimum level of experience required to perform effectively in the role


At least 5 Years working experience in FMCG/ General Trading
Experience in new product/OEM product quality control/Importation and Exportation preferred more

Managerial/Supervisory Responsibilities


Develop and implement the branch brand strategy to support the achievement of the overall Division Strategy on profitability growth and market share
Supervise the sales, parts, and service teams in the branch to ensure the team is motivated and highly performing
Establish key performance indicators for branch personnel and track performance against... such KPI’s
Oversee effective management and control of financial expenditure at the branch level for enhanced branch profitability
Implement effective systems that facilitate communication and employee participation to ensure employee retention and satisfaction.
Manage and monitor branch capacity in terms of human resources to ensure the branch operations are fully supported
Mentor and coach direct reports to support efficient and effective succession planning.


Operational Responsibilities


Identify business opportunities for the branch within the region to increase CASE market share
Monitor compliance with statutory and manufacture requirements with the support of the respective brands, to ensure minimal risk exposure to CFAO Kenya due to noncompliance
Network with key stakeholders within the community to promote branch services and identify business opportunities.
Promote customer satisfaction through timely resolution of all customer complaints at the branch and ensure best customer service delivery
Establish and implement Best practises in the branch based on respective branch’s customer diversified culture and needs
In collaboration with technical training and development teams, ensure the branch has the required competencies at all levels to ensure the provision of quality services in parts, sales, and service
Coordinate general administration of the branch to ensure that branch facilities and resources are safe and secure in line with 5S and Anzen guidelines
Coordinate the collection of information at the branch level on competitor activities to ensure the availability of information required to develop market penetration strategies in parts, sales and service.
Monitor the performance of the various brands on the 3S against the agreed targets, report on, and develop plans to address any gaps identified
Provide timely, accurate and complete management reports on branch performance against set KPI’s
Monitor the Branch cash sales and credit accounts to ensure full compliance with CFAO Kenya credit control policy and guidelines.
Promote adherence and compliance with CFAO’s COCE policy.


KNOWLEDGE, SKILLS AND EXPERIENCE

(Minimum level of academic and professional qualification required to perform effectively in the role)


A Bachelor’s Degree in Agricultural Engineering or business-related field.


Minimum level of experience required to perform effectively in the role


At least 5 years working experience with a reputable organization in a managerial position
Post graduate Diploma in Business Management or equivalent.
Experience in the Agricultural Industry will be an added advantage more

MAIN RESPONSIBILITIES OF THE JOB

Research


Plan and commission consumer research (qualitative and quantitative) to research agencies.
Conduct consumer research (qualitative and quantitative) and explore consumer needs from the results.


Product and Material Development


Understand product structure and propose and implement product improvements to meet consumer... needs.
Understand the machinery used to manufacture products and consult with engineers on equipment modifications to produce desired products.
Understand the materials used and be able to select and develop appropriate materials in conjunction with suppliers.


Design and select materials for packaging and cartons.


Understand package printing technology and be able to make appropriate improvement requests to packaging companies in case of printing problems.


Others


Product Improvement through direct observation and analysis of used diapers and sanitary towels (Involves checking used products, understanding actual usage, and identifying areas for product improvement).


KNOWLEDGE, SKILLS AND EXPERIENCE


(Minimum level of academic and professional qualification required to perform effectively in the role)
Bachelor’s degree in chemical or Process Engineering or relevant field from a recognized institution.
Minimum level of experience required to perform effectively in the role
5 Years Experience. Experience in Quality Control or R&D in an FMCG set up is preferred. more

JOB PURPOSE


The purpose of the job is to increase the sales of our solutions through customer visits, proper reporting & close collaboration with the dealer.


Operational Responsibilities


Sale of new units Trucks or any other brands the company may introduce
Efficient use of SSI, DSSW/Product knowledge, E Learning and CRM achieving 100%
Procure LPO and or payments of new sales... deals
Attend to showroom traffic
Attend to company events as and when required
Achieve monthly sales targets
Prepare and present quotations to prospective customers, keeping within authorized discounts
Delivery of new vehicles to customers
Collect market information on market trends and shifts to assist in accurate ordering of new models, and update our database
Submit activity report to the Sales Manager – MB Trucks & Bus on daily basis
Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
Prepare quotations in a timely manner in line with the CFAO Mobility guidelines to assist close sales in a timely manner;
Create sales orders to facilitate timely invoicing
Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
Advise clients on financial packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;
Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimize customer complaints and enhance the closing of sales deals;
Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
Actively participate in promotional and customer training activities to market the company's products and services to increase product awareness for enhanced sales;
Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the CFAO Mobility brands;
Submit accurate daily/weekly deliveries and order intake data to the sales manager to keep track of the monthly sales targets as per budget


Profile request:


Minimum level of academic and professional qualification required to perform effectively in the role
Degree in sales and marketing or other relevant field
Minimum level of experience required to perform effectively in the role
3 years' working experience in sales in the automotive


SKILLS

Technical


Proficient in Microsoft Office applications/computer literacy
Driving Skills
Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
Knowledge in professional standards
Functional l
Writing skills
Presentation skills


Behavioral


Excellent Customer Service skills
Excellent interpersonal skills
Pleasant and outgoing personality
Strong negotiating and influencing skills
Excellent presentation skills and communication skills (written and spoken)
A team player with a go-getter attitude
Ability to work under pressure and meet sales targets
Organizational skills. more

Managerial/Supervisory Responsibilities


Coordinate the procurement of goods and services to ensure the procurement department supports the implementation of the KVM business strategy, as well as compliance with the relevant laws and regulations.
Develop and implement sourcing strategies/Policies to ensure the responsiveness of the department operations in the implementation of the KVM... business goals.
Initiate and manage relationship with key stakeholders for enhanced ease in procurement
Monitor the implementation of PACI and ISO 9001:2015 recommendations to ensure compliance in procurement processes.
Prepare periodical reports on the procurement function to report on progress and challenges experienced.
Co0rdinate the procurement plans to ensure timely preparation and implementation.


Operational Responsibilities


Coordinate the management of supplier contracts and Service level agreements to ensure KVM is protected from risks.
Implement regular reviews of sourcing options to identify sources that deliver value for money for KVM
Coordinate support to user departments to ensure user departments are assisted in the development of accurate and timely resource projections
Conduct market research to advise in the annual procurement planning process, and implement a market intelligence program that advises on commodity prices and supply benchmarks
Coordinate the development and maintenance of a supplier master file, and lead the determination of an optimal number of active suppliers to enhance the responsiveness of the department to user needs
Supervise the implementation of periodic validation exercises of procurement plans and buying schedules with user departments to ensure plans and schedules are accurate and current in support of business operations
Enforce the use of systems and eliminate all other off – system processes to enhance efficiency and effectiveness in the procurement process
Consolidate the KVM annual procurement forecast and budget through the consideration of the input received from the various functions in KVM, to ensure adequate and timely allocation of resources required for the implementation of the procurement plan
Ensure that staff in the function are trained and developed in line with both individual and organizational growth goals, to ensure achievement of business objectives.
Provide support to the development of new processes, procedures and solutions for procurement department
Develop and manage supplier relationships for the function to deliver breakthrough performance in cost quality and service


Knowledge, Skills & Experience


Bachelor’s Degree in a business related field
CPSP-K or CPA-K
CIPS UK qualification – MCIPS
KISM member and a licensed practitioner more

Job Description:

The successful candidate will assist in managing the credit control process by ensuring timely collections, monitoring outstanding accounts, and ensuring that credit granted to customers is effectively monitored and controlled.

Requested profile:

KEY RESPONSIBILITIES

Accounting and Internal Controls


Matching/reconcile client accounts so that they properly reflect... what is outstanding
Deletion of customer accounts with authorization from credit controller
Communicating on the due accounts before the due date and ensuring overdue accounts are frozen


Posting receipts and matching of accounts


Posting payments received into the clients' accounts
Monitoring and maintaining customer accounts, updating records with payments received, and ensuring account information is accurate.
Allocating payments in accordance with customer remittances
Reconcile customer accounts by resolving discrepancies or disputes related to payments, invoices, or credit notes.
Addressing customer queries related to invoices, payment terms, and account balances to ensure a smooth payment process.
Following up for short paid and skipped invoices


Credit control and debt collection:


Ensure that all accounts on credit have been properly authorized as per the client's management procedure regarding accounts opening
Assist the credit controller in debt collecting at the head office as well as the branches 
Monitor closely the cash sale account status for head office and the branches and ensure that none is outstanding
Working on strict monthly and annually collections targets
Calling customers on follow up of debts as per instructions given by the credit controller
Providing general administrative support to the credit control team, such as filing, and maintaining accurate records of credit control activities more

JOB PURPOSE
This role is responsible for the sale of Case IH spare parts to achieve the budget sales and GP targets and grow market share.
MAIN RESPONSIBILITIES OF THE JOB
Operational Responsibilities

Conduct regular field visits to prospect and generate sales;
Develop detailed customer profile to understand their current and future fleet requirements.
Prepare accurate quotations to ensure... customers are informed of prices and stock availability in a timely manner, and to assist close sales;
Process sales invoices in a timely manner to facilitate a timely sales process;
Capture lost sales in the enterprise system to track performance and support determination of optimum stocking levels;
Follow up with credit customers to ensure timely payment for parts purchased on credit, to ensure compliance with the CFAO Kenya credit management guidelines;
Request for ordering of parts for special orders and grounded tractors to ensure minimal disruption to the sales process due to stock outs and enhance customer satisfaction;
Respond to customer complaints promptly to enhance customer satisfaction and retention;
Participate in planning and execution of marketing and sales promotional activities to promote sales and product awareness;
Prepare timely and accurate reports to provide performance information on parts sales, pricing, GP, availability, Lost sales and competitor information for timely intervention and corrective measures to address any performance gaps identified;
Develop and implement strategies for review and marketing of aged parts to reduce obsolescence
Conduct dealer/ stockist / fleet customer visits and support through training and supply of catalogues and training materials.
Assist develop parts distribution network through identification of potential partners/ stockists
Liaise with service team to support customers in the field

KNOWLEDGE, SKILLS AND EXPERIENCE
(Minimum level of academic and professional qualification required to perform effectively in the role)

Degree in Sales and Marketing or Engineering or other relevant field

Minimum level of experience required to perform effectively in the role

5 years of automotive or agricultural mechanization after sales business.

WORKING RELATIONSHIPS
Internal customers

Technicians
Sales Executive

External Customers

Dealers
Stockists
Fleet customers
Individual customers
Government institutions and NGOS.

COMPETENCIES
Technical

Computer Literacy
Product knowledge- vehicle specifications, Basic mechanical knowledge
Knowledge of relevant legislation and its impact to the automotive industry
Valid driving license

Functional

Report writing skills- ability to develop reports
Presentation skills
Communication skills

Behavior

Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness.
Time Management – Ability to use time effectively and efficiently.
Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals.
Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers.
Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect.
Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO KENYA values.
Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal more

JOB PURPOSE
This assertive individual will be tasked with providing an effective and efficient HR service within CFAO AGRI, which includes but is not limited to:
MAIN RESPONSIBILITIES OF THE JOB

Actively initiating and participating in the recruitment, screening & interview process of the entire team.
Managing the on-boarding process to ensure that every staff member employed are properly... inducted into the business and have the best possible on-boarding experience. Give all newcomers and current employees the best chances to succeed.
Initiates and develops comprehensive HR – policies in consultation with the management team ensuring that they meet the staff needs, country regulations and Group requirements.
Develop and implement HR Strategies for CFAO AGRI
Use proactive talent acquisition strategies to attract talent and thus creating a talent pool as well as university talent pool for future talent and managing it efficiently.
Monitor the implementation of performance management policies and systems by ensuring effective compliance and the performance management process for the entire business.
Ensures good union relationships as well as a good industrial relations environment.
Responsible for managing and monitoring employee costs through proper budgeting, analyzing of costs and reporting on variances
Promotes employee wellness by supporting wellness activities and ensuring adherence to Environment Health and safety measures at the workplace
Effectively and accurately perform and control HR administrative functions such as Exco reports, disciplinary functions, spearheading psychometric tests & fertilizer sales tests for Sales Divisions.
Build and maintain effective business relationships with partners/or potential candidates through Farmers Days & Expos (networking).
Collaborating with relevant employees to create training material for the commercial team.
Extensive travel and field visits will be required. HR has to ensure the monitoring of performance and checking up on staff in the relevant areas.
Well-being: be proactive to improve employee’s experience and satisfaction, you are proactive and lead your initiatives by example. You remain available for communication with all employees and are able to advise and guide them on work related issues and queries.

KNOWLEDGE, SKILLS AND EXPERIENCE
(Minimum level of academic and professional qualification required to perform effectively in the role)

A Bachelors degree in Human Resources/Social Sciences
CHRP (K) Certification Desirable
IHRM Practicing Certificate
A minimum of 5 years Human Resources Management experience
Knowledge of HR related legislation. Knowledge on HR theories, principles and practices.
Proven track record in Diversity and Relationship Management.
Advanced Computer Literacy.
Strong Leadership and Interpersonal Skills
Must be fair and levelheaded with high level of emotional intelligence
Must be willing to travel regularly. This is not a fully office-based position
Good knowledge of Remuneration, Talent Management, Transformation, Recruitment and Selection, Training & Induction, Organizational Design and Reengineering, IR and Performance Management more