Overview
P/T hours available (0-37.5 per week; must be available to work overnights and weekends, this is a 24/7 facility.) 

 

Starting Pay: $25.96 - $27.26 / hour (DOE).  Overnight, Weekend & Solo Shift Differential Pay ($o.75 - $1.00 / hour) available.

 

BENEFITS INCLUDE:


- Paid Sick Leave after 90 days

- 2% Annual Longevity Increase

- Employee Assistance... Program



*Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

 

POSITION DESCRIPTION:

The Residential Services Coordinator is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at our 24/7 controlled access, permanent/ supportive housing project for highly vulnerable, chronically homeless adults.   The Residential Services Coordinator would be part of the 24/7 support staff for residents and building operations.  

Responsibilities
 

MAJOR DUTIES AND RESPONSIBILITIES:


- Interact and model appropriate professional behaviors with residents in the general milieu of Francis Place common areas.

- Coordinate and facilitate outside services with residents:


-       Contact outside service providers to schedule, confirm and manage a variety of appointments.



- Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.

- Initiate, facilitate and promote on-site recreational and therapeutic activities.

- Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems.

- Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.

- Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.

- Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.

- Ensure significant events involving residents and building operation activities are recorded accurately in daily log:


-      Read daily logs upon shift entry

-      Pass on all necessary information during shift overlap for seamless coverage

-      Elevate issues as appropriate to Supervisor



- Respond to resident complaints involving other residents; coordinate with Supervisor, Building Manager, and/or community partners as needed.

- Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.

- Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).

- Attend trainings as needed/required.

- Provide transportation to residents as needed/requested.

- Other work-related duties as assigned.



Qualifications
MINIMUM REQUIREMENTS:


- Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors.

- Must be available to work some evening and weekend shifts.

- Ability to communicate and work effectively with staff from various backgrounds.

- Able to communicate effectively in with staff, residents, and community partners.

- Ability to learn crisis intervention skills and behavior management.

- Reliable transportation and WA State Driver’s License/ WA State I.D.

- Active or ability to obtain a Food Handlers Permit.

- Active or ability to obtain CPR/First Aid training.

- Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

- Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

- Criminal History Background Checks are required prior to employment.


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