Harrah’s Cherokee Valley River Casino & Hotel Position Description

 

 

POSITION TITLE:                                                Food Service Associate

DIVISION:                                                           Food and Beverage

DEPARTMENT:                                                   Employee Cafeteria, Food Market, Gordon Ramsay, Brew Brothers

GRADE/FLSA... STATUS:                                       H8 - Non-Exempt

BADGE TYPE/COLOR:                                        Key-Blue

REPORTS TO:                                                      Supervisor, Food Service; Dual Rate Supervisor, Food Service 

SUPERVISES:                                                       N/A

 

JOB SUMMARY:

As a Food Service Associate, you play a crucial role in providing excellent service to our restaurant guests.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:


- Greet guests; provide guests with menus

- Take guests’ food and beverage orders; give orders to kitchen personnel

- Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts

- Deliver checks, handle cash, and comp check transactions

- Two-minute table turn times

- Build relationships with guests

- Ensure service recovery activities 

- Delight our guests with outstanding service

- Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale

- Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions 

- Take drink orders, communicate with the Bartenders, and present drinks to guests

- Handle money according to procedure

- Complete pre-, running, and post-shift side-work requirements

- Maintain a neat, clean, organized, safe, and comfortable environment for our guests

- Monitor guest consumption of alcohol and intervene as needed according to guidelines

- Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board




- Receive payment by credit cards, comps, cash, or automatic debits

- Issue receipts, refunds, credits, or change due to guests

- Record tips from credit cards, automatic debits, and comp transactions

- Responsible for the proper settlement of all guest checks 

- Operate a cash register 

- Tabulate bills using calculators, cash registers, or optical price scanners

- Balance register and paperwork at the end of the shift

- Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values


 

MINIMUM QUALIFICATIONS:


- A high school diploma or GED is required

- Six months of prior food service experience is preferred

- RASP certification is required*



 

*Can be completed within 30 days of the hire date

 

 


- Must demonstrate the following essential knowledge and skills:

- Legible handwriting

- Beverage and food service knowledge

- Ability to carry food and beverages safely and professionally

- Must be familiar with tray service

- Ability to add, subtract, multiply, or divide quickly and accurately

- Excellent guest service and communication skills are required

- Must be able to complete cash and charge transactions

- Willing to learn and be adaptable

- Attention to detail/observant

- Documented teamwork behaviors and attitudes

- Neat, professional appearance with excellent personal hygiene



 

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:


- Must be able to be on feet for an 8-hour shift

- Must be able to carry and balance food service tray

- Must be able to attend to multiple priorities simultaneously

- Must be able to lift and carry up to 25 pounds constantly

- Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)

- Must be able to kneel, bend, stoop, and twist when serving food and beverages

- Must be able to stoop, bend, reach, kneel, twist and grasp items

- Must be able to respond to visual aural cues

- Must be able to read, write, speak, and understand English

- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

- Must be able to work a flexible schedule, including weekends, evenings, and holidays



 

 

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.           5.22.25





- Proud to have opened our doors in September 2015.

- Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.

- Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.

- Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.


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KEY JOB FUNCTIONS: 
- Collects and counts revenue from various drop sources per departmental guidelines. 

- Counts, sorts, and organizes all currency, coin, coupons, chips and paperwork from the drop containers. 

- Retrieves drop boxes from the storage area and appropriately stores all boxes and carts. 

- Loads currency counters, utilizes the counter interface, and collects, sorts, and... reconciles counted funds. 

- Straps and hand-stamps money bundles. 

- Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date. 

- Enters count information into various PC based applications. Printing, signing all reconciling documents and verifying their accuracy. 

- Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. 

- Accounts for all Count Room keys and ensures compliance with MIC requirements.

- Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation. 

- Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules. 

- Follows safety and security guidelines and adheres to department procedures. 


 
MISCELLANEOUS: 
- Read, write, and understand complex instructions and appropriately complete all necessary documentation.

- Communicate appropriately with all casino customers, casino departments, and fellow team members.

- Accurately perform all assigned job duties in a high-volume, demanding environment under frequent time pressures.

- Active position in standing, walking, kneeling, crawling, pulling, and pushing, possibly for extended periods of time.


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