Branch Overview 
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of... smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 
Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 
Job Overview
The Head of People Operations leads the full People function and plays a central role in shaping a high-performing, engaged, and values-driven culture. This role partners closely with senior leadership to drive strategic people initiatives, strengthen organizational capabilities, and ensure smooth, compliant, and people-centered HR operations across the business.The position is both strategic and hands-on, requiring strong leadership, sound judgment, operational excellence, and the ability to support teams in a fast-paced, high-growth environment.Key Responsibilities1. Strategic People Leadership- Partner with the leadership team to translate business priorities into people strategies that support growth, performance, and culture.
- Lead workforce planning, organizational design, and talent strategy to ensure the business has the right capabilities for current and future needs.
- Drive culture-building initiatives that strengthen alignment, engagement, accountability, and leadership effectiveness.

2. HR Operations & Compliance- Oversee all core HR operations, including onboarding, offboarding, employee documentation, contract management, HRIS updates, and policy administration.
- Ensure the organization complies with all statutory, legal, regulatory, and internal governance requirements.
- Serve as the custodian of People policies and continuously update them to reflect best practices and organizational needs.

3. Talent Management & Performance- Lead the performance management cycle, ensuring clear goal-setting, regular feedback, fair evaluations, and performance improvement processes where needed.
- Support continuous talent development through learning initiatives, leadership coaching, and capability-building programs.
- Oversee succession planning and career pathing to strengthen internal mobility and talent depth.

4. Employee Relations & Culture- Provide guidance on complex employee relations matters, including investigations, disciplinary actions, conflict resolution, and risk mitigation.
- Foster a healthy, inclusive, and supportive workplace culture grounded in transparency, accountability, and psychological safety.
- Drive employee engagement initiatives and create mechanisms for employee voice and feedback.

5. Recruitment & Onboarding- Partner with the talent acquisition team to ensure a seamless, structured, and values-aligned recruitment process for critical roles.
- Oversee the end-to-end onboarding experience, ensuring new hires integrate effectively and understand organizational expectations.

6. Reward, Recognition & HR Analytics- Support compensation reviews, benchmarking, and reward programs that promote fairness and retention.
- Lead recognition initiatives that reinforce culture and celebrate high performance.
- Use HR analytics to provide insights on turnover, engagement, hiring, compliance, and workforce trends.

7. Leadership Support & Organisational Development- Coach and support managers in leading teams, handling people matters, and strengthening leadership capability.
- Partner with senior leaders on change management initiatives and organizational transformations.
- Support Board and senior leadership reporting, including People metrics, risks, and compliance updates. 

Qualifications, Skills & Experience- Bachelor’s degree in Human Resources, Business, Organizational Psychology, or a related field.
- A recognized HR certification is required, and active membership with IHRM is mandatory.
- 8+ years of progressive HR experience, with at least 4 years in a senior HR/People leadership role.
- Strong experience in employee relations, performance management, HR operations, and talent development.
- Proven ability to support leaders in high-growth, fast-paced environments.
- Demonstrated knowledge of Kenyan employment law and HR compliance.
- Experience managing HR in a multi-country or tech/fintech environment is an added advantage.

Core Attributes & Competencies- Strategic People Leadership: Anticipates organizational needs and aligns people strategy with long-term business priorities.
- Business & HR Acumen: Understands how talent, culture, and structure drive performance and translates this into actionable people initiatives.
- Culture Stewardship: Champions an environment rooted in trust, accountability, inclusion, and high performance.
- Analytical Insight: Uses people data, trends, and dashboards to diagnose issues, inform decisions, and shape proactive interventions.
- Employee Advocacy & Fairness: Balances organizational goals with employee wellbeing, ensuring decisions are principled and equitable.
- Change Leadership: Guides teams through transformation with clarity, empathy, and steadiness, even in moments of uncertainty.
- Operational Excellence: Delivers consistent, compliant, and well-structured HR processes that strengthen organizational reliability.
- Relationship & Influence: Builds trust and alignment across leadership, managers, and staff to drive shared ownership of people outcomes.
- Coaching & Development Mindset: Helps leaders grow, elevates team capability, and nurtures a learning-oriented culture.
- Judgment & Confidentiality: Handles sensitive matters with discretion, maturity, and sound decision-making.
- Resilience & Adaptability: Stays steady under pressure, manages competing priorities, and responds effectively to changing organizational needs.
- Results-Driven Execution: Moves initiatives forward with accountability, ensuring follow-through, quality delivery, and measurable impact.

Why Join Us- Purpose with impact: Be part of a mission-driven organization that’s redefining access to finance across Africa: fast-paced, data-led, and entrepreneurial in spirit
- Leadership that empowers: You’ll have the autonomy to shape strategy, influence outcomes, and drive meaningful growth.
- Reward for performance: We offer a competitive compensation package, including salary and equity, reflecting the value of your contribution.
- Collaborative culture: Work within a flat, inclusive environment that values ideas, transparency, and cross-functional teamwork.
- How we work: Our hybrid model supports focused, deep work time, while enabling in-person collaboration for innovation and alignment.
- Comprehensive wellbeing: Fully paid health insurance and a company-matched pension plan to give you peace of mind.
- Balance that’s real: 28 days of annual leave, 30 days of sick leave, and bereavement leave, because rest and recovery drive results.
- Family-first policies: Enjoy fully paid parental leave, 6 months maternity and 3 months paternity, to support what matters most.
- Continuous growth: Annual professional development budget to invest in your skills, knowledge, and leadership journey.
- Work your best: Monthly work-from-home stipend to help you stay productive and comfortable wherever you work.
- Connection beyond work: Team meals, virtual social events, and in-person meetups to strengthen bonds and celebrate achievements.
- Global exposure: Opportunities to collaborate with and travel to our offices around the world, supported by global travel medical insurance

 We’re looking for more than just qualifications -  if you’re unsure that you meet the criteria but identify with our vision of providing equal opportunity to everyone to access financial services, please do not hesitate to apply!
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
Why This Role MattersPeople are at the heart of Branch’s success. Over the past few years, we have strengthened our foundations; building solid HR operations, refining our policies, elevating performance management, and nurturing a culture of trust, accountability, and growth.
As we enter our next chapter, we need a People leader who can take this strong base and elevate it even further. The Head of People Operations will shape the people strategy that supports Branch’s ambition, strengthens our culture, and empowers our teams to do their best work.
This role is key to ensuring Branch remains a great place to work as we scale, aligning talent with strategy, enabling leaders, deepening employee engagement, and driving a people-first approach across the business. It is a unique opportunity to influence the future of our organization and create lasting impact for our people, our culture, and our business success.
 more

About the role
As a software engineering intern, you will work closely with experienced engineers at Branch and make significant contributions to our products and code base for 6 months. You will brainstorm, design, code, debug, and ship features serving our millions of customers while picking up skills necessary for your career.
Here are some things you’ll do

Build out functionality for... existing and new product lines and platforms such as Credit, Wallet, Payments, KYC, Data Platforms, etc.
Integrate with various third-party systems, including payment systems, identity providers, and messaging platforms.

Minimum Requirements

You are a recent graduate or awaiting graduation.
Have some experience building Backend or Android applications that are more than just toy projects. Applications that have real users or an open source project would be a great plus.
You have a solid foundation in computer science fundamentals, distributed systems, data storage.
Know your way through various flavors of Unix and commonly used command line utilities.
Proficiency with at least one mainstream language like Python, Ruby, Java, etc.
You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
You are a great collaborator and communicator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
You are excited by the prospect of working in a distributed team and company, working with teammates from all over the world, and learning. 

Benefits of Joining

Mission-driven, fast-paced and entrepreneurial environment
Competitive internship package
A collaborative, transparent and flat company culture
Remote work
Monthly WFH stipend
Other benefits include; team meals, virtual social events and in person meet ups
Opportunity to work and interact with a global team more

Branch Overview
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of... smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 
Branch’s mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 
The People Operations Associate will function under direct supervision of the Head of People and work alongside the People Operations team in managing the HR operations at Branch International.This includes recruitment, contracts, performance management, staff welfare & communication, staff welfare & disciplinary, payroll management, leave, benefits and exits/separations.
Duties 

Participate and support the implementation of various recruitment frameworks and methodologies to attract and secure high performance talent.
Responsible for managing all HR administrative tasks related to employee life cycle.
Support the performance management process by liaising with team leaders to facilitate performance appraisals and reporting.
Support learning and development by liaising with different functions to identify learning needs and facilitating training programs.
Participate in handling staff grievances and disciplinary matters.
Ensure completeness and proper custody of staff records.
Participate in formulation of employee engagement programs and implementation of the same.
Participates in process enhancements, improvements in policies and procedures, and any other innovation changes that would optimize HR management.
Ensures legal compliance in the organization with respect to the Employment Act 2007 and all aspects of Employee Relations.
Analyze trends and metrics to develop solutions, programs and policies.
Conduct staff exit interviews and facilitate the exiting staff handover and clearance process.
Coordinate with HR service providers on implementation and monitoring of service levels.
Administration support and correspondences of HR related matters such as staff insurance, licenses and other general office matters.

Qualifications 

Bachelor’s Degree in Human Resources Management or Business Management with Human Resource Option.
A minimum of 3 years’ experience in administrative HR or HR operations in a mid-sized organization.
Proven track record of consistently supporting the achievement of operational processes in HR.
Must be a registered member with IHRM and in good standing.
Experience working with HRIMS is required.
Be very conversant with the implementation of the Employment Act.
High levels of maturity, professionalism and personal integrity.
Methodical and organized, autonomous & responsible. 
Solution oriented: ability to identify a problem and develop adequate solutions proactively.
Team player: ability to lead and work with a diverse team.
Highly flexible and able to cope with multiple requests, while ensuring careful attention to detail.
Work under minimum supervision , have initiative and anticipate HR actions required in advance without prompting. more

As a product team, we value bottom-up innovation and decentralized decision-making. We believe the best ideas can come from anyone in the company, and we are working hard to create an environment where everyone feels empowered to propose solutions to the challenges we face. We are looking for individuals who thrive in a fast-moving, innovative, and customer-focused... setting.
Responsibilities

Lead the entire lifecycle of development for one area of the Branch product. This encompasses everything from researching new features and creating detailed specs to triaging bugs, managing the team’s workflow, to shipping deliverables on time.
Work closely with our engineering and operational teams to triage bugs and set high-level quarterly milestones.
Draw insights from user research, experiments, and industry trends to set the team strategy and prioritize projects that sustainably grow our customer base and drive the adoption of new products.
Set ambitious goals for yourself and our team. Manage workflow to ship deliverables on time.
Evaluate, initiate, and manage partnerships with third-party vendors to help Branch achieve our product roadmap.
Work closely with the engineering, design, marketing, and analytics teams across our global offices to grow our customer base through conversion rate optimization, retention, and re-engagement initiatives.

Qualifications

You have 3+ years of experience in product management or a product-adjacent role with demonstrated ability to lead technical teams. Prior experience with a high-growth consumer software product or in a growth-focused role is a plus.
You have demonstrated the ability to manage projects, bring clarity to ambiguous questions, and chart a path forward.
You have proven intuition and skills for designing world-class customer experiences through well-honed user research techniques and mock-ups.
You have top-notch analytical abilities including some familiarity with SQL. You measure initiatives quantitatively, and you draw actionable insights to guide decisions.
You are creative and have a track record of testing and launching new ideas.
You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions. You are a great collaborator and teacher. Effective written communication skills and the ability to work with remote teams are essential.
You are eager to learn new skills, solve complex problems, and work closely with diverse teams, including Design and Engineering. 
You are resourceful. You know how to do more with less, and you’ve worked on lean teams that have had a large impact. You are not afraid of big challenges, and you do whatever it takes to get the job done. more

Job Overview
Reporting to the Collections Team Lead, you will be tasked with recoveries of our outstanding portfolio
Responsibilities

Keep track of assigned accounts to identify outstanding debts,
Plan a course of action to recover outstanding payments,
Follow up with debtors through telephone calls to pay the outstanding debt,
Negotiate payoff deadlines, set payment plans, clearing of the... arrears, and thereafter regular payments as per the original installment period, 
Handle questions and complaints professionally and promptly,
Investigate and resolve disputes efficiently,
Create trust relationships and good rapport with debtors, to avoid future issues,
Update account status and database correctly after/during the call,
Reduce the Delinquent debts in arrears by at least 80% if not 100%  
Ensure that debts in arrears are recovered and properly graded in line with CBK prudential guidelines.

Qualifications

Excellent communication & active listening,
Phone etiquette, & problem-solving, 
Working with targets & tight deadlines, 
Knowledge of relevant collection laws & regulations,
Emotional Intelligence & People management,
Excellent negotiating and persuading skills,
Ability to be polite & compassionate without lacking confidence,
Ability to multitask, & be flexible, 
Keen on details and working under pressure,
Proactive, reliable, and positive mindset. 
You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.

Key Measurables:

Number of calls per day (350 minimum)
30% C.R (Month 1), 50% C.R (Month 2), 70% C.R (Month 3)
Q.A Score at 70% avg (Month 1), 80% avg (Month 2), 90% avg (Month 3) more