Role Brief:

Makes outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; makes an intensive follow up call to all outright/upfront customers, pitching sales of new products and closing 50% of sales from such calls, receives incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer... satisfaction; carries out other customer interactions as required.

What you can expect to be doing:

Contact BBOXX outright/upfront/instalment customers by phone to pitch sales of new products
Encourage customers about adherence to payment plan
Handle incoming calls and provide solutions/advice to customers
Monitor and respond to incoming SMS
Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
Maintain and update customer data in CRM
Identify and escalate priority issues
Complete call log
Follow BBOXX sales and aftersales processes
Accurate data entry and navigation of CRM
Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
Receive incoming calls from customers with technical issues
Respond by phone to requests for help or information made through our SMS system
Escalate customer issues that are not easily solved by telephone
Make calls in accordance to all relevant sales and aftersales processes

What we are looking for:

Excellent verbal communication skills
Ability to understand and adapt to customer needs
Excellent data entry skills and attention to detail
Organization and time management
Customer Service orientation
Resilience when faced with stress; Positive attitude and energy
Persuasiveness and problem solving skills
Previous call centre / sales experience is highly recommended. more

Role Brief:

As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

What you can expect to be doing:

Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the... technician target through a laser focus on efficiency
Meet the operational standard we expect at the shop
Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representatives of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians’ performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area Manager
Request for any marketing activities
Responsible for the operations at the shop
Supervise the shop manager in its activities
Report to the retail area manager about the shop results

What we are looking for:

A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
We are not looking for the “striker” of a football team but the head coach
Be willing to live in rural areas, the role is set in rural areas,
You will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Excellent verbal communication, listening, and phone skills
You live to meet targets: You love challenges, you are driven to reach the target.
A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
You love selling: You have a passion for convincing people.
You love getting others to trust you and follow your advice.
You have some experience in selling effectively.
You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
We also expect others to do the same. You should have stories when you over-delivered in your career
Good motivational skills and enthusiasm
Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
You have led projects or managed conflicts effectively in the past, tell us about it.
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills. more

Key Responsibilities:

Maintaining the health of the business financial systems – SAP ByD software;
First line of support for tickets raised by SAP ByD users;
Assist & Project Manage SAP ByD implementations;
Designing, testing and implementing new solutions and process and system enhancements;
Identification of system issues and generation of reports based on findings through to... resolution;
Regular meetings with NGU’s to gathering new changes requests;
Creating and maintaining technical documentation of business processes;
Customization - workflows, scripting, custom records;
Support on API Platform Integration;
Systems health checks;
Financial and Supply Chain Reporting design;
Project and stakeholder management, at times across multiple geographies and time zones; and
Maintain, troubleshoot and resolve day-to-day issues with financial related applications – Data Quality
The successful applicant will need to balance delivery of highly complex strategic projects alongside tactical sprints across the business.

Candidate requirements:

Highly Desirable SAP ByD experience ( System Admin, Finance and Supply Chain modules);
Strong communication skills and a business standard of English;
Experience in SQL query language is desirable;
Able to interact and collaborate with finance and non-finance stakeholders;
Capability to quickly assimilate business requirements, articulate current and future state, and lead users and stakeholders on solution design;
Experience in mobile money or high transaction business environments (advantage);
ACA/ACCA/CIMA (or equivalent) qualification not essential but finance background a must. more

Role Brief:
As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
What you can expect to be doing:

Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the... technician target through a laser focus on efficiency
Meet the operational standard we expect at the shop
Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representatives of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians’ performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area  Manager
Request for any marketing activities
Responsible for the operations at the shop
Supervise the shop manager in its activities
Report to the retail area manager about the shop results

What we are looking for:

A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
We are not looking for the “striker” of a football team but the head coach
Be willing to live in rural areas, the role is set in rural areas,
You will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Excellent verbal communication, listening, and phone skills
You live to meet targets: You love challenges, you are driven to reach the target.
A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
You love selling: You have a passion for convincing people.
You love getting others to trust you and follow your advice.
You have some experience in selling effectively.
You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
We also expect others to do the same. You should have stories when you over-delivered in your career
Good motivational skills and enthusiasm
Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
You have led projects or managed conflicts effectively in the past, tell us about it.
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills. more

Role Brief:
As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
What you can expect to be doing:

Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the... technician target through a laser focus on efficiency
Meet the operational standard we expect at the shop
Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representatives of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians’ performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area  Manager
Request for any marketing activities
Responsible for the operations at the shop
Supervise the shop manager in its activities
Report to the retail area manager about the shop results

What we are looking for:

A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
We are not looking for the “striker” of a football team but the head coach
Be willing to live in rural areas, the role is set in rural areas,
You will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Excellent verbal communication, listening, and phone skills
You live to meet targets: You love challenges, you are driven to reach the target.
A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
You love selling: You have a passion for convincing people.
You love getting others to trust you and follow your advice.
You have some experience in selling effectively.
You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
We also expect others to do the same. You should have stories when you over-delivered in your career
Good motivational skills and enthusiasm
Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
You have led projects or managed conflicts effectively in the past, tell us about it.
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills. more

Role Brief:
As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
What you can expect to be doing:

Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the... technician target through a laser focus on efficiency
Meet the operational standard we expect at the shop
Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representatives of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians’ performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area  Manager
Request for any marketing activities
Responsible for the operations at the shop
Supervise the shop manager in its activities
Report to the retail area manager about the shop results

What we are looking for:

A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
We are not looking for the “striker” of a football team but the head coach
Be willing to live in rural areas, the role is set in rural areas,
You will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Excellent verbal communication, listening, and phone skills
You live to meet targets: You love challenges, you are driven to reach the target.
A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
You love selling: You have a passion for convincing people.
You love getting others to trust you and follow your advice.
You have some experience in selling effectively.
You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
We also expect others to do the same. You should have stories when you over-delivered in your career
Good motivational skills and enthusiasm
Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
You have led projects or managed conflicts effectively in the past, tell us about it.
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills. more

Purpose:
As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
Responsibilities:

Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the technician target... through a laser focus on efficiency
Meet the operational standard we expect at the shop
Description of tasks
Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representatives of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians’ performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area Manager
Request for any marketing activities
Responsible for the operations at the shop
Supervise the shop manager in its activities
Report to the retail area manager about the shop results

Specification, Skills, and Qualifications Desired:

A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
We are not looking for the “striker” of a football team but the head coach
Be willing to live in rural areas, the role is set in rural areas,
You will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Excellent verbal communication, listening, and phone skills
You live to meet targets: You love challenges, you are driven to reach the target.
A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
You love selling: You have a passion for convincing people.
You love getting others to trust you and follow your advice.
You have some experience in selling effectively.
You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
We also expect others to do the same. You should have stories when you over-delivered in your career
Good motivational skills and enthusiasm
Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
You have led projects or managed conflicts effectively in the past, tell us about it.
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills. more

Purpose:
As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
Responsibilities:

Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the technician target... through a laser focus on efficiency
Meet the operational standard we expect at the shop
Description of tasks
Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representatives of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians’ performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area Manager
Request for any marketing activities
Responsible for the operations at the shop
Supervise the shop manager in its activities
Report to the retail area manager about the shop results

Specification, Skills, and Qualifications Desired:

A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
We are not looking for the “striker” of a football team but the head coach
Be willing to live in rural areas, the role is set in rural areas,
You will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Excellent verbal communication, listening, and phone skills
You live to meet targets: You love challenges, you are driven to reach the target.
A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
You love selling: You have a passion for convincing people.
You love getting others to trust you and follow your advice.
You have some experience in selling effectively.
You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
We also expect others to do the same. You should have stories when you over-delivered in your career
Good motivational skills and enthusiasm
Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
You have led projects or managed conflicts effectively in the past, tell us about it.
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills. more

What you can expect to be doing:

 Contact BBOXX customers by phone, and encourage adherence to payment plan
 Handle incoming calls and provide solutions/advice to customers
 Monitor and respond to incoming SMS
 Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
 Maintain and update customer data in Enterprise Resource Planning (ERP)
 Identify and... escalate priority issues
 Complete call log
 Follow BBOXX sales and after sales processes
 Accurate data entry and navigation of ERP
 Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
 Receive incoming calls from customers with technical issues
 Respond by phone to requests for help or information made through our SMS system
 Escalate customer issues that are not easily solved by telephone
 Make calls in accordance to all relevant sales and aftersales processes

What we are looking for:

 Ideal candidate should have a diploma in any communication or business-related field and may have previous call Centre / sales experience.
 Excellent verbal communication skills
 Ability to understand and adapt to customer needs
 Excellent data entry skills and attention to detail
 Organization and time management
 Customer Service orientation
 Resilience when faced with stress; Positive attitude and energy
 Persuasiveness and problem-solving skills more