Customer Service Technician
Summary: 

To ensure Bitrode products meet company and customer specifications before being shipped to the customer.  Periodic travel to install, calibrate, troubleshoot, and repair Bitrode products.

Duties/Responsibilities: 


- Testing of manufactured products from pc board component level to final system level

- Testing of products at power levels up to... 600VAC 3-phase and 2000VDC

- Record data, write reports, and process paperwork accurately

- Ensure products meet customer specifications as well as any safety and quality requirements

- Troubleshoot various problems that could occur during course of the tests; requires the tester to think critically to solve complex problems

- Recognize and report quality issues through the correct channels as they arise

- Use of multi-meters, HiPot test equipment, digital oscilloscope, PC based monitoring, and variable transformers

- Perform other duties as assignedWorks to collect and discuss voice of customer product improvements with engineering/management for product improvements/new product development. 




- Performs other duties as assigned 



 

Supervisory Responsibilities: 


- No direct reports

- Train customers on product use/basic maintenance



Required Skills: 


- Schematic reading and knowledge of electrical/electronic circuitry is essential



 


- Must have mechanical proficiency which includes basic mechanical and assembly concepts



 


- Ability to use shop and hand tools to work on equipment



 


- Ability to troubleshoot customer issues via email, phone, and onsite



 


- Ability to work in a team and independently



Education and Experience: 


- Certificate in Electrical Engineering or similar electrical knowledge



 


- 1-3 years of technical experience



 


- Previous knowledge and experience with multimeters, voltmeters, HiPot test equipment, and oscilloscope preferred



 


- Proficient in Windows based PC's



 


- Proficient in Microsoft Office



Physical Requirements: 


- Ability to stand, stoop, bend, twist in order to service equipment

- Must be able to lift up to 15 pounds at times.  



Work Environment: 


- Office environment with normal climate controls 




- Production environment with electrical hazards in-house and at customer sites 



Travel Requirements: 

Must be able to travel up to 75% of time to customer sites for service calls 
ANDRITZ Bitrode Corporation
 more