Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and... expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Note:- This is hybrid opportunity and few days work from office is required (office is in Baroda, Gujarat)

Experience & Knowledge:


- Must be willing to work in Hybrid model (few days work from Office and office is in Baroda, Gujarat)

- Candidate must have a 6 months to 3 years of experience in supporting Proactive Work and monitoring

- Understand Global Command Center/Service desk/Frontline Monitoring operations

- Ensure team adherence to all team, account, and client policies and procedures.

- Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.

- Experience in Windows servers infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Event Logs

- Basics of Networking and Azure Monitoring

- Intermediate level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On

- Experience with ITSM tools such as Service desk/ServiceNow.

- Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)

- Creative data reporting/presentation - PowerBI, Excel, Pivot tables, charts etc

- International support experience (preferably US or Europe i.e., good command of verbal and written English)



 

Job Duties and Responsibilities:


- Perform Recording Review to See User Experience and impact

- Collect Application Logs and escalate the case to the Development Team

- Builds strong, positive relationships with the customer and other team members.

- Provides technical guidance for Customers to strengthen their knowledge or technical skill levels.

- Able to read and execute Structured Query Language (SQL) commands.

- Check efficient config setting for functional/ component, Perform the workflow Testing to Reproduce the issue.



Responsibilities:


- Working in a 24*7 operational environment with rotational shifts.

- Responsible for handling Level 2 analysis, troubleshooting, and resolution.

- Perform Recording Review to See User Experience and impact

- Collect Application Logs and escalate the case to the Development Team

- Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.

- Providing weekly/monthly client read-outs and presentations

- Identify, qualify & help drive the issues/bugs to remediation/resolution.

- Keep track of identified issues/fixes and drive this resolution across the client base.

- Assess the extremely complicated application and database performance issues and drive them to resolution.

- Identify known issues and turn them into an alert and establish operational workflow with operational teams.

- Prepare necessary documentation regarding technical procedures as well as operational procedures.

- Participate in weekly/daily technical/leadership calls to update on the progress.

- Builds strong, positive relationships with the customer and other team members.

- Provides technical guidance for Customers to strengthen their knowledge or technical skill levels.



Good to Have:-


- Understanding of healthcare-related applications, patient care environments.

- Understanding of Azure environments.



 

Academic and Professional Qualifications:

Bachelor’s Degree in computer science/IT


- Any relevant IT certification would be a plus.

- Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team



 

 


 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 


 more

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and... expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
 

OverviewWe are looking for a Sr Citrix Virtualization Engineer to lead and support our enterprise-scale Citrix implementations, ensuring seamless operation for thousands of users. In this role, you will transform our enterprise-level Citrix environments with cutting-edge technology. The ideal candidate is passionate about problem-solving, process optimization, and mentoring a team of tech professionals. This is your chance to make a big impact on our IT operations while working with a dynamic and innovative team.

Key Responsibilities


- Implement, configure, and optimize enterprise-level Citrix environments, including servers, ADCs, and related systems.

- Identify and drive opportunities to standardize, enhance, and automate existing processes to improve efficiency and performance.

- Investigate and resolve complex Citrix-related incidents and issues, acting as the third-level escalation for support and troubleshooting.

- Collaborate with multi-disciplinary teams to solve technical problems across a variety of systems and platforms.

- Lead technical projects and contribute to key initiatives to improve team workflows and technical processes.

- Coach, mentor, and elevate junior team members while fostering a collaborative and growth-focused environment.

- Drive root cause analysis and manage problem resolution to improve team efficiency.

- Facilitate knowledge transfer to upskill the team and raise the overall level of technical expertise.



Qualifications


- Experience:


- 5+ years in Citrix Virtualization Engineering/Administration, with hands-on experience in planning, assessments, implementations, and migrations for large environments (1000+ users).

- Experience in a healthcare environment is a plus.

- Expertise in Citrix Virtual Apps and Desktops (CVAD) 2203 or later, Citrix NetScaler/ADC, Citrix Provisioning Services (PVS), Machine Creation Services (MCS), Citrix Cloud, and Citrix in Azure.

- Experience with ITSM tools (e.g., ServiceNow) for incident and change management.

- Strong understanding of Citrix architectures and dependencies.

- Excellent interpersonal and communication skills with the ability to engage and influence team members.



- Certifications (Preferred):


- Citrix Certified Enterprise Engineer (CCEE)

- Citrix Certified Professional - Virtualization (CCP-V)

- Citrix Certified Expert - Virtualization (CCE-V)

- Citrix Certified Professional - Networking (CCP-N)





Working ArrangementsThis is a fully remote role, offering the flexibility of working from home. Position may be located in US or Canada

TravelSome travel may be required.

Why Altera?At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.

 
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range$95,000—$105,000 USD Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

 
 more