Key Responsibilities:
The tasker will be responsible for processing data as per client specifications, which may include some or all of the following:

Research products across several e-commerce platforms
Write product descriptions and titles
Classify products into different categories
Maintain data work requirements by following data program techniques, procedures as well as meeting and... maintaining the required quality threshold.
Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data.
Perform any other duty as may be required or assigned

Preferred Qualifications:

Comfort using Internet search engines like Google or Bing.
Familiarity with software like MS Office, and comfortable adapting to and learning new software and web applications
Working knowledge of MS Office applications
Fluent in written and verbal English and Kiswahili.
Strong communication skills, both verbal and written
Excellent web research skills
Keen attention to detail
Ability to work with a sense of urgency
Sense of urgency and good time-management skills
Ability to /interest in communicating effectively with people from diverse backgrounds and cultures
Must be a good team player more

Key Responsibilities:

Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPI’s, performance targets and standards are achieved in accordance with the business plan.
Monitor and report progress on performance, provide feedback and... take appropriate corrective action. Ensure that personal targets and deadlines are met.
Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying campaign training requirements.
Provide regular coaching and training on new and existing products and changes to any processes.
Conduct regular quality assessments and coaching; offering constructive feedback, which will include QA feedback sessions and continuously developing quality.
Prepare daily individual performance activity reports, incident logs and shift planners to ensure that the statistics are well interpreted to meet the required business standards.
Provide the team with appropriate communication and gain their feedback through regular team meetings.
To motivate the team to provide a first class service to all our clients whilst ensuring business targets are met.
Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
Recognize & celebrate team & individual accomplishments & exceptional performance
Carry out any other ad hoc duties as may be requested, from time to time, by immediate Manager
The Team Leader shall keep the Project Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, participate in achieving resolutions to identified issues.
Drive the AAI culture and values within the team.
Promote team work, optimize and maximize personal and team potential and encourage staff development.
Manage a minimum of 15 taskers
Manage taskers in low level complexity projects

Minimum Qualifications:\

A degree or diploma in a business related field.
Two years of work experience in a contact center environment/data labeling environment.
Minimum 1 years of experience in Team leader position in a busy contact center/data labeling site.

Preferred Qualifications:

Able to handle, prioritize, multiple projects simultaneously
IT literacy in Excel, Access, Word and PowerPoint
Knowledge of English and Swahili
Fluent in English (written and verbal) and Swahili
Great attention to detail and feedback skills.
Excellent communication skills
Planning and organizing skills
Fast learner and able to break down complex information into simple concepts.
Reporting and analysis skills
Strong interpersonal skills.
Strong analytical skills and problem solving skills
Excellent team player and captain more

Responsibilities:

Oversee a portfolio of complex projects that require high quality output and has strict throughput expectations
Collaborate in creating assigned projects success strategies
Manage overall performance and governance of the Statements of Work
Manage the day-to-day operations in accordance with the requirements and SLAs set out in Clients SOWs
Prompt identification and... resolution of service delivery issues including implementation of preventative measures
Flag and escalate business risks timely to the management and client
Transition management during the setup phases or expansion phases
Establish the vendor infrastructure necessary to perform the services, including all technology, financial, human resources, security, facilities, and communication resources.
Install all Service delivery processes and Service Level reporting mechanisms
Provide exceptional mentorship and career development to your team to achieve low attrition levels and high employee engagement
Drive operations teams to deliver continuous improvement and productivity/quality gains

Requirements:

Dynamic leader with experience managing large teams across multiple sites in a fast-paced environment
Stellar attention to detail
Excellent communication and feedback skills
Reporting and analysis skills
Conflict prevention and resolution skills
4+ years of experience in operations, preferably in the technology industry
4+ years of people management experience, including managing leaders, and a strong desire to develop team members
Bachelor’s degree, or equivalent more