RESPONSIBILITIES
The successful candidate will report to the Head of Claims and support the claims function of the Regional Office, ensuring alignment with the group's overall policy and guidelines, as well as maintaining the service level standards for claims services.
DUTIES / JOB DETAILS
The duties of the Senior Claims Officer will comprise amongst others:

Review, process and settle... claims in accordance with the Group Claims Management Procedure Manual
Acknowledge and review claim notifications received from cedants and brokers
Maintain an audit trail of all reported claims ensuring proper records are kept. Follow up with clients for reserve updates and necessary documentation and follow up claims to a logical conclusion.
Promptly request supporting documents from cedants and brokers such as policy wordings, adjuster’s reports, cession bordereaux, debit notes, etc.
Respond promptly and accurately to queries from cedants and brokers.
Review and flag contentious claims issues to your Supervisor such as incorrect cessions to treaty / facultative contracts or issues with liability attachment, etc.
Promptly process reported reinsurance claim recoveries and ensure accurate calculation of reinsurance shares.
Review and process cash calls in a timely manner, manage follow up and reconcile cash call credit refunds.
Prepare claims files for Management review and approval.
Coordinate with the Finance team to ensure timely settlement of claims in line with internal turnaround times.
Assist with the reconciliation of accounts with outstanding balances.
Deliver high quality service to cedants and brokers.
Promptly process and monitor the development of outstanding claims provisions.
Generate and prepare progress claims reports (monthly/quarterly/annual) and any other management claim reports as needed.
Review, monitor and process reinstatement premiums and maintain corresponding reports.
Monitor and validate adjustment premiums for prior years and follow up to ensure they are processed in a timely manner.
Follow up on salvage, subrogation and retrocession recoveries.
Address Audit and Technical Inspection queries and recommendations.
Train subordinates on claims processes.
Perform any other duties as assigned by Supervisors and Regional Management from time to time.

Main Competencies
MAIN COMPETENCIES REQUIRED FOR THIS POSITION

Strong technical knowledge and experience across all classes of insurance business including underwriting and claims
Good knowledge and exposure to both insurance and reinsurance markets.
Proven experience in handling and managing reinsurance claims recoveries.
Practical knowledge of various reinsurance treaty and facultative arrangements.
In-depth knowledge of proportional and non-proportional treaty contract wordings and their impact on reinsurance claim recoveries.
Effective stakeholder management particularly with key re/insurance claims professionals and service providers such as loss adjusters.
Strong analytical skills.
Excellent oral and written communication skills
Capacity for analysis, synthesis, and reasoning.
Proficient negotiation and presentation skills.
Strong problem-solving abilities and decision-making capabilities.
Keen attention to detail while maintaining a strategic perspective.
Ability to work under tight deadlines and manage high volumes efficiently.
Capability to work independently and meet established timeframes.
Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook), with knowledge of integrated business-related software being an added advantage
Practical knowledge of the SICs reinsurance management system is also an added advantage.

Academic Qualifications
MINIMUM QUALIFICATIONS AND EXPERIENCE:
Applicants shall be holders of:

University Degree in any discipline related to the role, plus a minimum of 5 years’ practical work experience - particularly in claims management
Relevant work experience in a claims department of a reinsurance company or reinsurance and/or claims department of an insurance company is a must
Relevant Professional qualifications will also be an advantage
Ability to work in a multicultural environment more

ABOUT THE PROGRAM
The Young Actuarial Professionals Programme (YAPP) is a two (2) year highly competitive program targeted at High Potential, best-in-class, highly qualified and motivated professionals for a productive and rewarding career path in the Insurance / Reinsurance Industry.
The YAPP serves as a starting point for an exciting career at Africa Re. It offers exceptional career... opportunities to talented young professionals in Actuarial Sciences who have exceptional leadership potential, an established record of outstanding academic performance and professional excellence.
ELIGIBILITY CRITERIA

Be a National of a Member Country of Africa Re
Bachelor’s or Master’s Degree in Actuarial Science and other related discipline / field with outstanding academic achievements.
Applicants must be at least 19 years old and not older than 28 years by the date of this advert
Applicants are expected to have post qualification relevant work experience of between 0 to 3 years in the Actuarial field.
Applicants that have passed one or more actuarial exams from an internationally recognized actuarial or that have continued their actuarial professional development satisfying the required CPD points over a defined period for their chosen internationally recognized actuarial qualification will be given preference.
Be fluent either in English or French and a working knowledge of the other language will be an added advantage.

SKILLS & COMPETENCIES REQUIRED FOR THIS PROGRAMME

Excellent communication and presentation skills, as well as writing and reporting skills;
Accuracy and keen attention to detail;
Problem solving ability and strong analytical skills;
Fast-learner with ability to multitask;
Open-minded with results-oriented and innovative mindset;
Very high integrity and good sense of responsibility;
Be passionate and committed to the development of Africa;
A self-starter with ability to work under minimum supervision;
Good interpersonal skills and ability to work effectively with others in a team environment;
Be willing to live on the African Continent at the Corporation’s Headquarters in Lagos-Nigeria and in any of our operating locations (Abidjan, Casablanca, Cairo, Mauritius, Nairobi, Johannesburg, etc.);
Be willing to pursue online professional education until the highest of actuarial professional qualification within a reasonable period;
Ability to adapt quickly in a challenging and fast-paced multi-cultural environment;
Be flexible and open to work and embrace digitalization.
Proficiency in Microsoft Office packages, R, Python, SQL and any other relevant applications / software.

REMUNERATION & OTHER BENEFITS:

The monthly allowance attached to this program is attractive and competitive.
In addition, candidates selected for the programme will be entitled to free medical care, Life & Accident Cover and accommodation for the entire duration of the programme.
Africa Re will provide support both in terms of exam fees, study materials and exam study hours toward qualification for a chosen internationally recognized actuarial qualification. more