NOTE: {ONLY LAGOS STATE CV REQUIRED.} A customer service officer is responsible for being the point of contact between a company and its customers. In this career, you specialize in handling problems related to customer and product support issues. You typically work with people in a call center setting, although you can also help customers face to face. Handle customer complaints, provide... appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. QUALITIES OF ACUSTOMER SERVICE OFFICER Problem-Solving Skills.
Clear Communication.
Friendly Attitude.
Empathy.
Business Acumen.
Product/Service Knowledge.
Product/Service Knowledge.
Strong Time Management. more