Standard Job Description 

Driver


Organizational Setting and Work Relationships
The Driver in the UNHCR Office is normally supervised directly by the Administrative Officer/Associate/Assistant or another staff member when the scale of the Operation so require it. Besides driving, the incumbent is responsible for up keep and maintenance of the assigned UNHCR vehicle(s) as per technical... guidance and specifications established by the Organisation. S/he is required to follow strict instructions and security guidance provided by the supervisor. While the basic function of a driver is to drive the official vehicles of UNHCR, s/he may be called upon to perform minor maintenance and repair of UNHCR vehicles.
The Driver has regular contacts with staff within the UNHCR Office and with others (including Partners, government authorities, etc.) outside UNHCR involving a limited exchange of information.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


Duties


Drive UNHCR vehicles for the transport of authorized passengers, deliver, and collect documents and other items.
Meet official personnel at airports or other locations and facilitate immigration and customs formalities as required.
Perform day-to-day maintenance of the assigned vehicles; check oil, water, battery, brakes, tires, etc. and ensure that the assigned UNHCR vehicles are road or waterway worthy and maintained up to the established security standards.
Perform minor repairs, arrange for other repairs, and ensure that the vehicle is kept clean.
Ensure that the steps required by rules and regulations, or other local procedures, are taken in case of involvement in an accident.
Log official trips, daily mileage, gas consumption, oil changes, greasing, etc.
Ensure that instructions and security guidance provided by the supervisor and security focal point are strictly followed.
Ensures valid documentation for passengers, items or cargo in vehicle.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.


Minimum Qualifications

Years of Experience / Degree Level


For G2D 2 years relevant experience with Completion of Primary Education or High School Diploma or higher


Field(s) of Education


Not applicable
Certificates and/or Licenses
*Driving Licences;
(Certificates and Licenses marked with an asterisk* are essential)


Relevant Job Experience


Essential
Driving licence, knowledge of driving rules and regulations.
Desirable
Not specified. more

Overall Responsibilities


The Assistant Government Liaison Officer is usually located in respectively Abuja, Nigeria the Headquarters for ECOWAS and Libreville, Gabon the Headquarters for ECCAS. S/he plays a crucial support role in ensuring UNHCR’s approach and collaborative work with ECOWAS and ECCAS to ensure the consistent, strategic and coherent objectives of the partnership are achieved.... The Assistant Government Liaison Officer will support UNHCR’s collaborative work with the technical counterparts in ECOWAS to advance the activities/workplan with the ECOWAS Directorate for Humanitarian Affairs, ECOWAS Parliament and ECOWAS Community Court of Justice. In parallel, S/he will also work collaboratively with technical counterparts in ECCAS Commission to the achieve the objectives of UNHCR’s partnership with the ECCAS Commission. Typically, this technical work involves joint coordination arrangements, partnership with various entities to advance the objectives of the aforementioned partnerships as pertains to UNHCR’s protection and solutions mandate. The main aim is to assist senior management to ensure that UNHCR and the Regional Economic Communities of ECOWAS and ECCAS will work together jointly to achieve the objectives in line with UNHCR’s work on protection and solutions for refugees and the forcibly displaced. These joint work between UNHCR and the Regional Economic Communities of ECOWAS and ECCAS should be done in line with UNHCR’s Mandate, the Global Compact for Refugees, the IDP policy, and agreed inter-agency commitments. More specifically, s/he advises the senior management on issues and processes concerning the relationship with ECOWAS and ECOWAS and related positioning, coordination, advocacy, information, resource allocation, fundraising, reporting, and communication with other UN agencies, NGOs, civil society actors, private sector, media and other relevant actors through strong engagement in humanitarian inter-agency processes, but also with a focus on development processes as they impact on UNHCR. The overall goal of the position is to support the effectiveness of UNHCR’s leadership roles and responses to situations affecting people of concern to UNHCR (refugees, asylum-seekers, IDPs, stateless persons, returnees, host communities) through an open and transparent partnership approach with the technical counterparts within ECOWAS and ECCAS. 
The Assistant Government Liaison Officer ensures that support is provided for specific activities related to UNHCR’s workplan with specific entities of ECOWAS and ECCAS mentioned above. The Assistant Government Liaison Officer will support the supervisor with all planning, policy and reporting activities. The incumbent will support the supervisor in maintaining a constant dialogue with the Regional Economic Communities (RECs) of ECOWAS and ECCAS on the overall protection context in the region and activities in line with the workplans of the respective ECOWAS and ECCAS entities. A key tool in this regard will be the facilitation and support of periodic meetings with the RECs as well as to support the broadening of mutual information through meeting reports, situation updates, organizing joint workshops and development of policy(ies) in coordination with the technical colleagues at the Regional Bureau and at the country level.


Detailed responsibilities


Assist in the establishment of close working relations with the relevant Managers and technical staff of the Regional Economic Communities (RECs) of ECOWAS and ECCAS and/or other external parties. 
Ensure that the respective workplans and activities in line with the respective budgets are undertaken and implemented in accordance with the agreed timeline between UNHCR and the RECs.
In coordination with the Supervisor, he/she will provide suggestions for promoting UNHCR’s protection policies in the respective countries covered by ECOWAS and ECCAS and liaising with the ECOWAS and ECCAS technical officials on issues related to latest humanitarian and development processes. 
Support coordination meetings as required, including by preparing meetings and background information, drafting minutes, talking points and follow-up documentation. 
Manage the flow of information to/from the supervisor and other senior staff; identifies priority matters that need to be urgently addressed by the supervisor.
Draft correspondence, policy documents and reports, and prepares tables and ensures follow-up. 
Assist in ensuring appropriate links with ECOWAS and ECCAS officials through establishment/maintenance of appropriate coordination and information exchange on a regular basis.
Act on behalf of the supervisor to convey, clarify and explain UNHCR’s positions to the ECOWAS and ECCAS officials or other external parties as applicable
Inform the supervisor on a continuing basis of relevant information on the outcome of discussions with external parties.
Act as interpreter during meetings held by the supervisor with senior officials or other external parties.
Accompany the supervisor and Headquarters visitors to camps, border missions and provincial cities.
May be required to coordinate the work of lower-level staff.
Perform other related duties as required.


Monitoring and Progress Controls


The incumbent provides strong and timely technical guidance to UNHCR senior management and partners.


Qualifications and Experience

Education (Level and area of required and/or preferred education)


Law/International Law;
Political Science;
Social Science; 
Business Administration;        
or other relevant field.


Work Experience 


1-year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree


Skills


MS-Drafting, Documentation, Data Presentation; Preparation of workshops and conference documents.
MG-Negotiation;
CL-Multi-stakeholder Communications with Partners, Government & Community
MS-Networking;


Key Competencies 


Core Competencies: 
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning 
Client & Result Orientation
Managerial Competencies: 
Empowering and Building Trust
Cross-Functional Competencies: 
Stakeholder Management
Political Awareness
Negotiation and Conflict Resolution more

Specific Objectives


The evaluation objectives are to: 
Evaluate the project’s effectiveness, relevance, coherence, efficiency, sustainability, and impact with a primary focus on assessing the project’s expected results, objectives and overarching goal.
Ensure accountability by evaluating whether resources invested have led to desired results.
Compare end-line data with baseline data to... understand the magnitude of change over time. 
Identify pivotal lessons and potential practices for organizational learning.
Assess challenges, and best practices and document outcomes of evidence best recommendations to inform future processes.
vAssess the presence of any overlaps during the implementation phase.
Criteria and Key Evaluation Questions 
The endline will employ the OECD-DAC evaluation criteria to assess relevance/ appropriateness of project; coherence; effectiveness; coverage; efficiency; impact; and sustainability.
iWere the project’s activities and objectives designed and implemented in a way that avoids future harm?  
To what extent did the community and stakeholders participate in the planning and implementation of project interventions? 
What tangible benefits or changes did the project bring to the target audience or community? 
Did the project respond to the needs and priorities of the target groups? 
To what extent did people we work with (host and refugee girls, women, boys, and men) and partners participate? 
s the selected target group relevant/significant? Have the right people been selected?
Was the information relayed through the IEC materials relevant to the information needs of targeted beneficiaries? Which dissemination strategies were most appropriate for the targeted groups?
How was capacity building on NCDs as well as mental health and psychosocial support tailored to meet the needs and capacities of the different service providers?
Were selection criteria and processes adequate in identifying health facilities for the interventions?
How well did the project plan for and/or adapt strategies to address both anticipated and unexpected internal and external challenges and constraints? What lessons can be adapted for future similar interventions to improve project planning and management processes?
Coherence
The evaluation will assess the compatibility of the project with other interventions. It will answer the following evaluation questions:
Did the project logic allow the achievement of the project’s objectives and results?  
How were the approaches used coherent? 
Did project activities overlap, and duplicate other similar interventions funded nationally and /or by other donors?
Have diverse stakeholder perspectives been integrated coherently into the project design and implementation?
Is there consistency in how stakeholder feedback and input have been incorporated throughout the project lifecycle?
The evaluation will assess what worked well, lessons learned and potential for replicating successful approaches. It will answer the following evaluation questions.
What are some of the key lessons learned as a result of this project that can be shared and replicated?  
iWhat are the recommendations for similar future interventions?  
What mechanisms have been established to capture, document, and share the lessons learned and best practices from the project within the community and other stakeholders? 
Can the knowledge and skills acquired through this project be easily replicated and used in similar contexts or other regions? 
How have the project activities contributed to building the capacity and knowledge of the community members? 
vWhat evidence exists to support the replicability of the project’s approach and outcomes in other settings?
Occupational Safety and Health Considerations
To view occupational safety and health considerations for specific duty stations, please visit this link: https://wwwnc.cdc.gov/travel
Specific Occupational Safety and Health Considerations to this assignment (if applicable):
Purpose and Scope of Assignment:
Under the guidance of the survey technical team at the RB and PHS the consultant is responsible to coordinate the planning, implementation, data analysis and results reporting of the NCD endline assessment in the two countries.
The consultant will consult and work closely with UNHCR partners involved in the assessment, including the NCD Department of the Ministry of Health 


Deliverables


Consultancy deliverables for the endline evaluation include.
Inception Report outlining the methodology and work plan, with confirmed country selection and costing scenarios (submitted in digital format 2 weeks after the start date).
The consultant will report on regular basis to the survey technical committee which will include the UNHCR technical team/Public health officers in the CO (Burundi and Tanzania) as well as the RB and HQ who will have the overall responsibility of the survey.
A One-Hour Presentation of Main Findings in the Draft Evaluation Report/ summarizing the key findings and recommendations to relevant stakeholders. Deliverable will ensure external quality assurance and funder approval prior to finalizing the report.
A Final Evaluation Report of not more than 60 pages (excluding annexes and executive summary). A final assessment report including recommendations complying to UNHCR standards on actions to address the situation is to be submitted at the end of the Consultancy. Results of standardisation tests, details of data cleaning and plausibility checks should be presented in the final report.
The final cleaned version of the data sets used/transcripts, recordings (All records) for the assessment  is to be sent to the public health team at the UNHCR regional Bureau and copy to PH Section in UNHCR HQ ( Excel Format and CSV Format and a “Do File” of analyzed data, preferably in Stata


Required qualifications, languages(s) and work experience:


Degree required Advanced level degree in Public Health, Clinical degree, statistics, epidemiology, social science, or a related field.
The ideal consultant or team of consultants should possess the following qualifications:
Advanced level degree in Public Health, clinical degree, statistics, epidemiology, social science, or a related field with at least 5 years of field experience conducting public health research in humanitarian/refugee settings. 
Proficiency in data analysis software (e.g., Excel, STATA, or R) and the ability to interpret large datasets for public health analysis.
Experience: A proven track record in population surveys, including questionnaire design and implementation. Previous experience conducting NCD and public health related surveys, Previous experience working with refugee populations is an asset.
Fluency in English is required, French language is desirable.
Strong analytical skills with a demonstrated proficiency in statistical analysis 
Knowledge: An understanding of the country's disease burden and priorities 
Communication: Excellent communication, interpersonal, and report writing skills 
Technical skills: Knowledge of data collection and analysis methods, including qualitative and quantitative. 
Other skills: Ability to work in a multi-disciplinary environment, multi-task, and produce accurate results under pressure.
An awareness of and knowledge of the specific cultural sensitivity, traditional arrangements, local government structures and functions, and other related dynamics in the province. more

Duties


Operationalize country-specific common data standards and promote them with partners, including UNHCR data standards and the IASC Common Operational Datasets.
Compile and aggregate information elements required to produce standardized information products and implement data/information collection plans for baseline and context-specific data.
Collect, collate and process... information and perform data quality and consistency control.
Produce summary statistics.
Support the coordination of data collection teams.
Support and leverage geographic data for map production and use in geographic information systems (GIS).
Share UNHCR data with partner agencies and maintain Portal data and information in-line with agreed frequencies.
Participate in Needs Assessment processes, specifically in data collection, processing/collation and data exploration.
Liaise with partners and represent UNHCR in meetings related to the functions.
Make recommendations and provide advice on the technical information management requirements.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.


Minimum Qualifications


Years of Experience / Degree Level
For G6 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher more

Purpose and Scope of Assignment 


Under the direct supervision of Administrative Officer, the Individual Contractor will undertake the following tasks:
Assists in working out maintenance schedules and follows up on the UNHCR and Partner generators.
Installs, repairs, and tests electrical equipment to maintain electrical power in buildings and structures, detects shortcuts and defective... connections, and restores operation of non-functioning equipment.
Analyses electrical circuits, wiring diagrams, and drawings, and installs, repairs, calibrates, services, or replaces electrical devices and systems to prevent overload.
Inspects, tests, evaluates, calibrates, and updates generator systems and wiring to improve reliability and to assure stability, safety, and compliance.
Assists in planning electrical network and installation in new offices and provides the necessary documentation, description of installations and cost estimates facilities.
Checks installations in UNHCR premises and proposes improvements to bring the electrical installation up to an acceptable standard.
Performs electrical installations, maintenance, and repair to keep the electrical networks in good condition.
Assists in planning and scheduling corrective action and preventive maintenance to repair or modify defects and to maintain the operating condition of facilities and equipment.
Assesses critical loads of power requirements to power sources and generators to determine user needs for electrical and/or backup power.
Maintains cost, inspection, and maintenance records on generators and power systems to document maintenance work and equipment replacement.
Prepares reports of inspections, labour, and material estimates to apprise the supervisor of conditions of property and equipment and materials needed for repairs.
Keeps inventory of generators, spare parts, and vital electrical components
Responds to 24-hour emergency calls to repair electrical systems.
Perform other related duties as required.
Monitoring and Progress Controls
Comprehensive Electrical Power Needs Assessment in the field as well as other pertinent reports are prepared in a timely manner and in accordance with instructions from the supervisor.
A work plan with budget estimates in the relevant area of operation for smooth transitioning through the entire programme cycle and financial year is developed.


Qualifications and Experience


(Level and area of required and/or preferred education)
Secondary Education is required. 
Technical Diploma in Mechanical and Electrical systems is an added advantage. 


Years of experience 


For LICA 4- 1-year relevant experience with High School Diploma or Bachelor or equivalent or higher.
Certificates and/or Licenses 
Electrical Studies.
Electricity.
Electronics/Electro-Mechanics


Key Competencies 


(Technical knowledge, skills, managerial competencies, or other personal competencies relevant to the performance of the assignment.  Clearly distinguish between required and desired competencies).


Required:


GB-Experience in electrical installation/maintenance. more

Duties


Enter data mainly related to asylum seekers, refugees and other persons of concern to UNHCR into the computer database.
Prepare reports and project documents by providing information, preparing tables and drafting routine correspondence and reports.
Assist in compilation of data and interpreting the statistics for various reports.
Assist in the development of forms for data... collection and analysis, if requested.
Act as interpreter in the exchange of routine information and translate routine documents and correspondence as and when required.
May be required to collect GIS data, update maps and undertake field trips to project sites.
Decide on the data recorded in database.
Decide on appropriate resolution to incidents and escalate issues to the supervisor if incident cannot be resolved within the scope of responsibility.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.


Minimum Qualifications


Education & Professional Work Experience
Years of Experience / Degree Level
G52 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher more

Duties


Manage the use, maintenance and technical support of databases used in the Operation, including planning and overseeing data collection, input and verifications; production of standard and ad hoc reports.
Generate statistical reports based on the standard reporting formats and ad-hoc reports, charts and tables as required by the management.
Provide training, as necessary, to UNHCR... staff as well as staff-members of implementing partners in relevant aspects of data management.
May be required to coordinate with the GIS colleagues to ensure that data collection is compatible with GIS.
Archive and backup database systems; ensure security of databases; perform database administrator functions.
Assist in development of new applications/databases needed by the UNHCR Offices/Units in area of responsibilities in order to perform their tasks smoothly.
Ensure that the clients' databases are up-to-date by identifying and keeping what is relevant and accurate in an accessible manner.
May be required to support registration activities including ProGres technical support and on-site assistance.
May be required to support voluntary repatriation activities including reconciliation of VolRep data from country of asylum and encashment centers, verification of Voluntary Repatriation Forms (VRFs) and coordination with VolRep Centers (VRCs) on information issues.
Develop forms and tools for data collection and analysis.
Have access to relevant data and records.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.


Minimum Qualifications


Years of Experience / Degree Level
3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher more

Duties


Be fully informed about community structures and the protection and security situation of the population of concern and develop strong links with a cross-section of members of refugee/IDP/stateless communities, using an AGD approach.
Through relationships with PoC and network of partners stay abreast of political, social, economic and cultural developments that have an impact on the... protection environment and provide advice to senior management.
Ensure that the perspectives, capacities, needs and resources of the PoC are reflected in the protection strategy, planning processes and operations plan addressing the specific protection needs of women and men, children, youth and older persons, persons with disabilities, minority groups such as sexual minorities and persons living with HIV/AIDS.
Ensure through direct action and advocacy with more senior protection staff that the necessary resources are allocated to enable community work to identify and address protection and assistance gaps.
Support a consultative process with government counterparts at local levels, partners and PoC to develop and implement integrated strategies that address the key protection priorities, including, for example, child protection, education and GBV, and solutions approaches.
Provide technical guidance and support to UNHCR and partners and implement and oversee Standard Operating Procedures (SOPs) on all community-based protection related issues.
Support the design, implementation and evaluation of protection centred and solutions oriented programming with implementing and operational partners guaranteeing that community-owned activities are integrated.
Support communities in establishing representation and coordination structures
Promote confidence building and conflict resolution among PoC, authorities and host communities.
Maintain protection presence through regular field missions and reports, making direct contact with PoC, host communities, local authorities and partners. In operations applying the humanitarian cluster system, contribute to the development of an AGD-compliant strategy on which the response of the Protection Cluster is grounded in and covers all assessed and prioritized protection needs of the affected populations.
Support the Operation's work to fully integrate the protection strategy into the Country Operations Plan, the UN Development and Assistance Framework (UNDAF), the Humanitarian Country Team's common humanitarian action plan where applicable.
Contribute to the Protection team's information management component which: provides disaggregated data on PoC and their problems; researches, collects and disseminates relevant protection information and good practices to enhance protection delivery and provide technical advice if necessary.
Support the inclusion of participatory, community-based protection and AGD approaches in strategies and plans within the Area of Responsibility (AoR).
Support community understanding of UNHCR's commitment to deliver on accountability and quality assurance in its response.
Support PoC to develop structures that enhance their participation and protection.
Contribute to the design of the community-based protection strategy, project submissions and budgets for endorsement by the supervisor.
Intervene with authorities on community-based protection issues.
Negotiate with local counterparts, partners and PoC.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.


Minimum Qualifications

Years of Experience / Degree Level


For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree


Field(s) of Education


International Development, Cultural Studies, Human Rights,
International Social Work, Social Science, Political Science,
Anthropology, International Law or other relevant field.


Certificates and/or Licenses


Not specified
(Certificates and Licenses marked with an asterisk* are essential)


Relevant Job Experience

Essential


Relevant professional experience, including in the areas of community based protection, community services, social work, and human rights.


Desirable


Proven communication skills, both oral and written.
Demonstrated knowledge of community communication and engagement approaches.
Understanding of and demonstrated competencies in forced displacement and protection, particularly GBV prevention and response, child protection, education, gender equality, and the application of the Age, Gender and Diversity Policy.


Functional Skills


DM-Database Management
IT-Computer Literacy
PR-Coordination in Forced Displacement situations
PR-Convention on the Rights of the Child / International Legal Framework
PR-Gender Equality
PR-Age, Gender and Diversity (AGD)
CO-Drafting and Documentation
ED-Technical support to education programmes and proposals
PR-Gender Based Violence (GBV) prevention programming
PR-Gender Based Violence (GBV) response programming
(Functional Skills marked with an asterisk* are essential)


Language Requirements


For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. more

Duties


Assist in interpreting and processing of entitlements, issuance of contracts and maintenance of various personnel records and files.
Attend meetings on day-to-day admin matters; administer the movement of UNHCR staff members and monitor their attendance records, leave plans, overtime and visa requirements.
Search office files and records relating to a variety of topics for... information and reference. Select information and records in specified format or on the basis of general instructions for use by others in preparing reports, correspondence, technical papers, project or programme plans and general reference documents.
Assist in requisition of office supplies, equipment and arrange for distribution together with the appropriate inventory records.
Assist in administrative formalities related to travel arrangements and issuance/ renewal of visas, licences, travel arrangements and other similar documents.
Draft correspondence and reports, as required, on general administrative or specialized tasks which may be of a confidential nature within the assigned area of responsibility; Type correspondence, documents and reports, some of which may be highly confidential.
Arrange appointments and maintain supervisor's calendar, receive visitors, place and screen telephone calls and answer queries with discretion; Keep lists of names, addresses and telephone numbers of ministers, government officials and members of the diplomatic corps.
Assist the management to organise and run UNHCR Office and Residential (wherever applicable) compounds.
Facilitate various official missions of UNHCR staff and other persons of concern to UNHCR.
Prepare attestations and certificates required by the staff members for signature of senior officer.
Assist in processing MIP and various other claims by UNHCR staff and other clients of UNHCR.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.


Minimum Qualifications

Education & Professional Work Experience


For G5 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher more

The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other... offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
Carry out missions for new installations and routine maintenance tours of ICT equipment.
Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
Add and remove users from the Networks.
Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
Draft mails and memoranda on ICT matters.
Assist in the drafting of technical documentation on radio equipment operating procedures
Certify invoices and delivery notes and pass for payment.
Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
Carry out administrative duties, within the area of competence as assigned.
To decide on appropriate resolution to incidents.
Escalating incidents where they cannot be resolved at the office level.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required. more