You will be responsible for recruiting, coaching, mentoring, and building a strong sales and customer-focused skillset among direct sales representatives.
You will also oversee the implementation of sales programs and execute end-to-end sales activities in alignment with the business’s objectives within the assigned territory.
Additionally, you will develop local networks to increase sales... volumes, manage inventory effectively, and maintain a healthy credit standing in your area of operation.
Your responsibilities will also involve adopting a structured and systematic approach to handling stocks for an assigned depot or location.
This is a field role in Uganda reporting to the Regional Manager. more

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range... of customers to achieve progress in their lives.

Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance. Your sales and negotiation skills will ensure that you surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same. You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.
As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies. Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset.
This is more than just a job—it’s a chance to be a driving force behind a brand that’s changing lives. At M-KOPA, you will have the chance to grow, innovate, and truly make an impact. If you’re ready to be a driving force in M-KOPA’s growth, we want you on our team. more

We are looking for a Sales Executive in Bugiri to join our Sales group as we scale up and drive digital and financial inclusion across our markets.

Achieve and surpass sales targets of M-KOPA products by developing Local networks.
Recruit, train, coach, mentor, supervise and retain field based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business... goals.
Keenly monitor and evaluate the performance Direct Sales Representatives to meet sale targets and performance standards.
Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines.
Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered.
Prepare and submit weekly activity plans and reports to Regional Sales Manager more

We’re looking for a User Research Manager to join our Customer Insights team. The Customer Insights Team at M-KOPA is part of the wider Product team – and are responsible for ensuring that M-KOPA delivers maximum value to its customers. As a User Research Manager, you will generate insights into the minds of our customers across both our physical and digital product suite. Your team will capture... the voice of our customers and agents, and your insights will inform product development opportunities and innovation.

You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting.
You will guide the team on best-in-class research methods – especially on gathering feedback on our app and digital product experience.
Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations.
Together with the Research Ops associate, you will own the data collection quotas and ensure that more

As a Stock Controller, you’ll play a vital role in the efficient operation of our M-KOPA retail hub.

Inventory Management: Handle the receiving, allocation, and reconciliation of stock with high accuracy. Conduct weekly stock audits for indirect outlets assigned to you.
Sales Support: Assist in stock allocation, support customers with product upgrades, and manage aged stock... effectively.
Reverse Logistics: Track and manage the return of stock to the warehouse, ensuring all procedures are followed, and documentation is completed accurately.
Customer Service: Log and resolve customer inquiries, troubleshoot device issues, manage in-warranty repairs, and ensure customer satisfaction through efficient service.
Retail Space Management: Keep our retail hub neat, clean, and visually appealing, ensuring marketing materials are in good condition and requesting replacements when necessary.
Reporting: Provide daily reports on stock activities, ensuring accuracy and transparency in all records. more

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range... of customers to achieve progress in their lives.

High quality output
Observability and monitoring
Automated testing in all environments, including production
Infrastructure as code and DevOps practices
Leadership Philosophy more

About Us


We foster a very low-ego environment at M-KOPA, a place where diversity, innovation and collaboration sit comfortably with commercial growth and social impact. The team prizes psychological safety above all. We have a Discovery first approach. Meaning you get to make very clear cases for prioritization of the solutions we develop.


Expectations

As part of your role, you'd be... responsible for:


Driving product-market fit for new digital financial service products
Driving product and commercial strategy of new digital financial service products, including thinking about pricing and unit economics
Shaping the end-to-end UX and in-app UI for the new products
Working closely with design, and engineering teams to build a deep knowledge of our users and how they engage with our products, fully define problems, and progressively refine, validate, and iterate on usability, value, and viability of solutions
Cultivating a culture of collaboration, empowerment, psychological safety, and accountability within the product team; monitoring and nurturing the health and performance of the team


We have a data-driven approach to the incremental improvements of our products and a focus towards excellence.

This is a fully remote role, that would have expectations of frequent travelling across our different markets and working within the following time zone (UTC -1 / UTC+3).



Expertise

You would be a good fit for the role if you:


Are a customer-centric product manager with 5+ years of experience in digital financial products
Successfully built and delivered on B2C Fintech products
Worked and collaborated with cross-functional team members
Have experience in emerging markets and financial inclusion
Are a strategic thinker with exceptional communication skills
Are a data-driven decision maker with strong analytical capabilities more

Your Day-to-Day Influence


Each day will bring diverse challenges that stretch your design leadership capabilities:
You might start your morning collaborating with Product Management and Tech leadership to define overall UX strategy for a new financial product. By midday, you could be reviewing design work to ensure quality and cohesion before release, asking the challenging questions that... elevate good design to great design.
Your afternoon might involve mentoring members of your hybrid team, fostering a sense of belonging while helping them advance their careers and focus on their strengths. Later, you might meet with the marketing team to ensure visual cohesion across the M-KOPA brand, aligning tone of voice, brand guidelines, and design systems.
Throughout it all, you'll be demonstrating the business impact your design team is having, translating design metrics into business outcomes that executives understand and value.


Must-Have Qualifications:


Proven experience leading design teams and complex projects in digital products, preferably in fintech or similar industries
Deep understanding of UX strategy with the ability to balance business goals with user needs across multiple touchpoints
Experience building and maintaining design systems that ensure visual cohesion while enabling rapid innovation more

We are looking for a Telesales Quality Analyst to join our Customer Retention group, as we scale up and drive digital and financial inclusion across our markets.

Listening in on calls and analyzing them to make sure our Telesales Reps are delivering great customer experiences and following company standards.
Using our sales-focused scoring sheet to evaluate call quality and... compliance.
Sharing regular reports on performance with the Telesales leadership team and coming up with creative ways to boost conversions, efficiency, and service quality.
Helping management ensure our quality assurance processes are strong and consistently followed.
Reviewing and updating quality and compliance processes as the business evolves.
Keeping an eye on what’s happening across the industry and benchmarking best practices from other contact centers to keep us ahead of the curve.
Highlighting training needs and sharing detailed reports with Trainers and Managers.
Partnering with team leaders and reps for coaching and feedback sessions.
Taking on other tasks as assigned by your manager — flexibility is key! more

You will be responsible for recruiting, coaching, mentoring, and building a strong sales and customer-focused skillset among direct sales representatives.
You will also oversee the implementation of sales programs and execute end-to-end sales activities in alignment with the business’s objectives within the assigned territory.
Additionally, you will develop local networks to increase sales... volumes, manage inventory effectively, and maintain a healthy credit standing in your area of operation.
Your responsibilities will also involve adopting a structured and systematic approach to handling stocks for an assigned depot or location.
This is a field role in Uganda reporting to the Regional Manager. more