You will be at the forefront of our customer engagement strategy, managing loan repayments and tracking fleet performance with precision and empathy. "You will be a critical frontline professional, transforming financial interactions through dedicated customer management and strategic performance tracking."


Expertise


We are seeking motivated professionals with strong communication... skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.
Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.
Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role. more

As our Senior Lead, Warehouse (Forward and Reverse Logistics), you will be responsible for overseeing both forward and reverse logistics operations, ensuring timely and accurate shipping of products to customers and retail outlets, as well as managing the comprehensive return process. You will lead warehouse and reverse logistics operations with precision, coordinate cross-departmental... initiatives, manage inventory efficiently, and maintain exceptional operational standards that drive business success.


Expertise


We are looking for an experienced professional who can implement and maintain standard operating procedures (SOPs) for both outbound and reverse logistics operations while preparing and presenting comprehensive reports and dashboards on performance metrics.
You should have a Diploma in supply chain or a relevant field, with a degree being an added advantage, combined with 3-5 years of work experience in warehouse, inventory management, or supply chain environments, including at least 2 years in a supervisory role.
Your strong communication and interpersonal skills will be crucial for effective collaboration with various departments and stakeholders, while your exceptional organizational and planning abilities with attention to detail will ensure operational success. Technical proficiency in spreadsheet and data processing tools like Excel and Dynamics 365 is essential, along with strong problem-solving and arithmetic skills.
Being self-motivated with the ability to prioritize, meet deadlines, and manage time effectively in an agile environment with changing priorities is fundamental to this role. Your exceptional work ethic and integrity, combined with numerical accuracy and attention to detail, will be the foundation of your success. more

The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational expertise, leading high-impact transformation initiatives while erving as an incubator for new business lines and verticals.

What You'll... do

Strategic Business Support


Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
Manage local business relationships (like MNOs, OEMs, Retention DFS) that are revenue drivers; Review partnership performance; And address operational partnership issues.
Monitor marketing performance and ensure alignment with acquisition and retention objectives; Review marketing activities and ensure brand consistency across channels
Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
Drive data-driven decision making through advanced analytics, performance modeling, and predictive insights
Provide interim senior leadership during transitions, organizational changes, or strategic pivots


Cross-Functional Operational Excellence & Performance Optimization


Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
Lead regional implementation and monitoring of fraud prevention strategies in coordination with global Center of Excellence
Optimize cross-functional processes and eliminate operational silos to enhance overall business performance


Project Leadership & Innovation Incubation


Manage critical strategic projects including new product/financial services launches and market expansion initiatives
Lead incubation and development of new business lines and revenue verticals for the local operations
Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
Drive innovation strategy, new revenue stream development, and change management at the senior leadership level


Qualifications & Experience


Bachelor's degree in business administration, Operations, Project Management, or related field
7-10 years of progressive experience in senior management, transformation, or general management roles
Strong background in business intelligence, analytics, and data-driven decision making
Proven track record leading large-scale business transformation and operational excellence initiatives
Experience in new business development, product incubation, or strategic project management
Track record of driving results in fast-paced, customer-centric environments
Excellent communication and leadership skills more

As our Customer Experience Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.
You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive... continuous improvement.
By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.


About Us


In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.
Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.


Expertise


We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.
You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.
Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements. more

You'll work directly with our executive team on critical strategic initiatives, managing OKRs and scorecards while diving deep into analytical projects that shape our business direction. This is a high-visibility position within our Fintech strategy team where your quantitative insights will drive decisions affecting millions of underserved customers across multiple African... markets.


​​​​​​​Key Responsibilities:


Coordinate strategy across the company through OKRs, scorecards, and key strategic forums
Lead and execute analytical deep-dives that deliver actionable results
Partner with different business units on high-priority strategic projects
Bridge gaps and drive cross-functional initiatives where needed


What You'll Bring

Essential:


4+ years experience in strategy consulting, corporate strategy, or similar analytical roles
Strong quantitative skills with advanced Excel and data analysis capabilities
Ability to translate complex data into actionable strategic recommendations more

About the job


We are looking for a Sales Executive - Iwo Road, Oyo State to join our Sales Team as we scale up and drive digital and financial inclusion across our markets.
This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.
Imagine leading a team that... isn’t just selling products but creating connections and empowering people in your community. As our Sales Executive, you will be the force behind the scenes, monitoring and delivering sales targets, developing local networks, and ensuring that every customer interaction reflects the values that make M-KOPA the trusted brand it is today.
Success in this role will rely on your ability to recruit, train, and mentor a field-based team of Direct Sales Representatives (DSRs). You will guide them, challenge them, and help them exceed their targets by crafting powerful sales and marketing strategies. Your leadership will shape their success, and by extension, the success of the business.
Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance. Your sales and negotiation skills will ensure that you surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same. You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.
As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies. Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset.
This is more than just a job—it’s a chance to be a driving force behind a brand that’s changing lives. At M-KOPA, you will have the chance to grow, innovate, and truly make an impact. If you’re ready to be a driving force in M-KOPA’s growth, we want you on our team. more

We are looking for a Director - level Head of Product Design to lead and evolve our Product Design function as we scale up and drive digital and financial inclusion across our markets.

In this role, you would be responsible for:


Leading the strategic direction and evolution of our Product Design function
Collaborating with Product Management and Tech leadership to define overall UX... strategy
Building and maintaining design systems that ensure visual cohesion while enabling rapid innovation
Reviewing design work to ensure quality and cohesion before release
Mentoring design team members and fostering a sense of belonging while helping advance their careers
Working with marketing teams to ensure visual cohesion across the M-KOPA brand
Translating design metrics into business outcomes that executives understand and value


Your application should demonstrate:


Proven experience leading design teams and complex projects in digital products
Deep understanding of UX strategy with the ability to balance business goals with user needs
Experience building and maintaining design systems across multiple touchpoints
Solid leadership and mentoring capabilities
Ability to work with diverse, cross-functional teams across multiple countries
Solid interpersonal, communication, and collaboration skills
Experience translating design impact into business metrics
Experience in fintech or similar industries more

The Role


We're looking for an experienced People Partner to drive our people agenda across South Africa while leading global people programming initiatives.
Reporting to the HR Director for Markets, you'll be a strategic advisor to South Africa's leadership team and a key contributor to M-KOPA's talent strategy across all markets.


What You Will Do

Strategic Partner to South Africa... Leadership


Serve as trusted advisor to the South Africa General Manager and functional leaders, aligning people strategies with business priorities and market growth objectives.
Partner with leadership to tackle organizational challenges and deliver innovative people solutions that drive business performance.
Use people analytics to track key metrics, identify trends, and provide actionable insights that inform strategic decision-making


Drive Talent Excellence & Organizational Development


Design and implement talent strategies for attraction, development, and retention across all South Africa functions.
Lead organizational design initiatives, workforce planning, and succession strategies to support business scaling.
Facilitate talent reviews and performance calibrations with leaders, ensuring fair and effective talent management processes.
Drive people manager upskilling programs and leadership development initiatives across M-KOPA markets


Build High-Performance Culture


Cultivate a growth-oriented, high-performance culture through effective performance management and employee engagement initiatives.
Address employee relations issues with professionalism, ensuring consistent policy application and compliance with local labor practices.
Coach managers and employees on best practices, conflict resolution, and professional development


Lead Change & Strategic Initiatives


Manage complex organizational change initiatives, from planning through execution and measurement.
Support business transformations, restructuring, and cross-functional project implementations.
Collaborate with global People team and regional stakeholders to ensure seamless integration of people strategies.


What You"ll Bring


8-10 years of progressive HR experience with 4+ years partnering with senior leaders in fast-growth, complex organizations.
Proven track record designing and implementing people strategies that drive measurable business results across local and global contexts.
Strategic and operational range - equally comfortable with long-term planning and hands-on execution, with strong business acumen to translate people priorities into business outcomes.
Cross-cultural expertise supporting distributed teams across time zones, with experience creating and scaling people programs across multiple countries or regions.
Data-driven approach to decision-making with experience using people analytics to inform strategy and track performance.
Exceptional coaching and advisory skills for leaders at all levels, with strong change management capabilities and ability to influence without authority.
Understanding of African labor practices and regulatory environments, particularly in South Africa and broader West/East African markets. more

What You'll Own :

Travel & Experience Curation


Design end-to-end travel experiences that exceed expectations while optimizing costs
Build strategic partnerships with premium vendors to unlock exclusive benefits
Transform travel from a necessity into a competitive advantage


People Experience Excellence


Orchestrate seamless onboarding journeys that create lasting first... impressions
Manage our employee assistance program with empathy and discretion
Be the bridge between our people and the resources they need to thrive


Workplace Operations Mastery


Transform our office into a space where innovation flourishes
Anticipate needs before they become problems
Lead cross-functional projects that elevate our operational excellence


Fleet & Mobility Solutions


Optimize our transportation ecosystem for efficiency and cost-effectiveness
Ensure our mobile workforce stays connected and productive
Drive data-driven decisions through insightful reporting and analysis


The Must-Haves:


4+ years of operational excellence in similar environments with team leadership experience
Bachelor's degree in Business Administration, Operations, or related field
Travel management expertise (because you understand the difference between a trip and an experience)


The Differentiators:


Strategic Thinking - You see the big picture while mastering the details
Relationship Alchemy - You turn vendors into partners and colleagues into advocates
Adaptive Leadership - You thrive in ambiguity and turn challenges into opportunities
Innovation Mindset - You find creative solutions when resources are limited
Trusted Advisor - You handle sensitive information with absolute discretion
Data-Driven Decision Making - You let insights guide your strategies


Why You'll Love Working Here

Impact & Ownership


Direct reporting to our Senior Manager, Workplace Experience
Collaborative partnership with our Senior People Partner SA
Real influence over policies and processes that affect hundreds of colleagues


Growth & Development


Exposure to cutting-edge workplace technology and methodologies
Opportunity to shape the future of work in our South African operations
Platform to build expertise across multiple business functions


Recognition & Rewards


Competitive compensation package reflecting your expertise
Comprehensive benefits that support your whole life
Culture that celebrates innovation and operational excellence more

Expertise


We’re looking for a proactive, detail-oriented professional with strong experience in EHS, facilities, and security management—particularly across multi-site retail operations.
You’ll lead shop builds, ensure compliance with safety standards, manage third-party vendors, and drive emergency preparedness.
You should be confident in audits, risk assessments, and crisis response.... Your role will be pivotal in maintaining M-KOPA’s physical safety, security, and operational excellence.
Key strengths include stakeholder engagement, strong project and time management, problem-solving, and a calm presence under pressure.


Key Responsibilities

Health & Safety


Drive EHS strategy, performance metrics, and regulatory compliance
Develop and enforce safety policies and shop build standards
Lead emergency response planning, risk assessments (HIRA), and incident reporting


Audits & Training


Conduct audits, field inspections, and follow-up on corrective actions
Deliver safety training and onboarding for new joiners and staff


Incident & Security Management


Lead incident response and business continuity efforts
Oversee security vendors and ensure robust coverage (CCTV, alarms, access control)
Standardize and enforce M-KOPA's security protocols


Shop Build Oversight


Manage shop construction from planning to handover
Ensure all work aligns with EHS, security, and retail standards
Maintain shop readiness, safety, and cleanliness


Qualifications & Competencies


Relevant Health & Safety qualification (SACPCMP/HPCSA); certifications in Safety, Facilities, or Security a plus
3–5 years in EHS/facilities/security in retail
Knowledge of local laws, CCTV/access control systems, and vendor management
Strong leadership, communication, analytical, and crisis management skills more

We are looking for Sales Executives in different regions to join our Sales Team as we scale up and drive digital and financial inclusion across our markets.
Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance.
Your sales and negotiation skills will ensure that you... surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same.
You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.
As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies.
Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset. more

We are looking for Sales Executives in different regions to join our Sales Team as we scale up and drive digital and financial inclusion across our markets.
Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance.
Your sales and negotiation skills will ensure that you... surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same.
You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.
As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies.
Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset. more

We are looking for Sales Executives in different regions to join our Sales Team as we scale up and drive digital and financial inclusion across our markets.
Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance.
Your sales and negotiation skills will ensure that you... surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same.
You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.
As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies.
Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset. more

Modern C# Stack: We use predominantly C# written against the latest .NET stack
Microservices & Cloud: We favour microservices hosted on Azure using Kubernetes
Event-Driven Architecture: We are constantly iterating towards a completely decoupled, event-driven architecture
Mixed Environment: We have both legacy services and greenfield microservices
Our Engineering Approach 🚀 As an engineer,... you will work as a collaborator. More senior members will coach and contribute, placing an emphasis on:
High quality output
Observability and monitoring
Automated testing in all environments, including production
Infrastructure as code and DevOps practices more

What You'll Do


Partner with our CTO to develop and execute technology strategy that scales across African markets
Lead OKR setting, strategic planning, and cross-functional collaboration across distributed engineering teams
Oversee technology operations including resource planning, budgeting, vendor management, and compliance coordination
Drive project management for strategic... initiatives including country launches and platform scaling
Build frameworks for team development, recruitment strategy, and organisational growth across our technology teams
Establish data-driven decision-making processes and optimise resource allocation for maximum impact
Coordinate cross-functional strategy reviews and product strategy execution while driving documentation and knowledge management practices, working closely with the Head of Strategy & Operations in Product Management
Drive AI adoption and digital transformation initiatives across technology teams, embracing emerging technologies to enhance operational efficiency


What You Need


Strong background in technology strategy within a FinTech environment with proven strategic/operational/advisory leadership experience
Proven track record leading strategic initiatives and driving operational improvements including procurement, vendor management, and organisational goal setting
Experience working with distributed engineering teams, agile development practices, and cross-functional stakeholder management
Strategic mindset with ability to translate vision into actionable plans, combined with strong analytical and problem-solving capabilities
Exceptional communication skills and emotional intelligence to build relationships across all organisational levels
Bias for action with proven ability to deliver results while creating structure in fast-paced, ambiguous environments more

Success in this role comes from a unique blend of strategic vision and hands-on execution. We need someone who has walked the path of complex project management and understands that true partnership success lies in the details. Your experience should tell a story of leading high-profile collaborations that didn’t just tick boxes but drove real commercial growth.
We are seeking someone whose... career demonstrates a deep understanding of how partnerships can influence sales processes and commercial strategy. Perhaps you have orchestrated alliances that transformed customer acquisition strategies, or maybe you’ve been the person who spotted risks others missed and crafted solutions that kept critical projects on track. Your ability to analyze performance data and derive actionable insights should be second nature, as should your talent for inspiring diverse teams to work towards a common goal.
The ideal candidate will hold a bachelor’s degree in project management, Business Administration, or a related field, with a PMP Certification being a valuable addition. Your proficiency in project management tools should be evident, and any experience in the PAYGO industry or financial inclusion sector would give you valuable context for the challenges and opportunities ahead.
Most importantly, we need someone who embodies our values of progress, innovation, and collaboration – someone who doesn’t just want a job but wants to be part of a movement that’s reshaping financial inclusion across an entire continent.
If this sounds like the challenge you’ve been waiting for, where your expertise in strategic partnership management can truly make a difference, we want to hear your story. more

We are looking for a hands-on Head of Design to lead and evolve our Product Design function as we scale up and drive digital and financial inclusion across our markets.

In this role, you would be responsible for:


Leading the strategic direction and evolution of our Product Design function
Collaborating with Product Management and Tech leadership to define overall UX strategy
Building... and maintaining design systems that ensure visual cohesion while enabling rapid innovation
Reviewing design work to ensure quality and cohesion before release
Mentoring design team members and fostering a sense of belonging while helping advance their careers
Working with marketing teams to ensure visual cohesion across the M-KOPA brand
Translating design metrics into business outcomes that executives understand and value


Your application should demonstrate:


Proven experience leading design teams and complex projects in digital products
Deep understanding of UX strategy with the ability to balance business goals with user needs
Experience building and maintaining design systems across multiple touchpoints
Solid leadership and mentoring capabilities
Ability to work with diverse, cross-functional teams across multiple countries
Solid interpersonal, communication, and collaboration skills
Experience translating design impact into business metrics
Experience in fintech or similar industries more

We are seeking an experienced operations professional to manage back-end customer operations related to insurance, driving school attendance, and logbook management. The successful candidate will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient... operations.


Expertise


We are looking for a proven operations leader with 3+ years of experience in asset finance, insurance, and transportation industries. You should have a Bachelor's degree in Insurance, Business Administration, or Customer Service, with demonstrated experience in team management and process optimization.
Technical proficiency is essential - you will need advanced Excel skills and familiarity with data visualization tools like Looker. Your analytical and problem-solving abilities will be crucial for identifying operational improvements and resolving complex customer issues. We value professionals with strong verbal and written communication skills who can work effectively with diverse stakeholders.
Familiarity with insurance regulations and logbook management is required, along with experience in claims processing and dispute resolution. If you have previous experience in motorbike financing processes or hold certifications in insurance or customer service, that's a significant advantage.
We are seeking someone who thrives in a fast-paced environment, can prioritize multiple initiatives, and has a passion for customer excellence and operational efficiency. Your ability to work collaboratively across teams while driving SLA/KPI improvements will be key to your success in this role. more

You will be responsible for recruiting, coaching, mentoring, and building a strong sales and customer-focused skillset among direct sales representatives.
You will also oversee the implementation of sales programs and execute end-to-end sales activities in alignment with the business’s objectives within the assigned territory.
Additionally, you will develop local networks to increase sales... volumes, manage inventory effectively, and maintain a healthy credit standing in your area of operation.
Your responsibilities will also involve adopting a structured and systematic approach to handling stocks for an assigned depot or location.
This is a field role in Uganda reporting to the Regional Manager. more

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range... of customers to achieve progress in their lives.

Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance. Your sales and negotiation skills will ensure that you surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same. You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.
As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies. Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset.
This is more than just a job—it’s a chance to be a driving force behind a brand that’s changing lives. At M-KOPA, you will have the chance to grow, innovate, and truly make an impact. If you’re ready to be a driving force in M-KOPA’s growth, we want you on our team. more