The Mercy Corps Finance Department is responsible for all financial functions in Nairobi, Lodwar, Maralal, Wajir, Isiolo, Marsabit, and Garissa Offices, including accounting, payments and banking, payroll, budgeting, financial reporting, and grant financial management and compliance.  The Mercy Corps Finance Department ensures compliance with donor regulations as well as Mercy Corps’ internal... policies and procedures.  In its role as a support to the Program Department, the Finance Department provides timely reports and assistance to the Country Director and the Program team to ensure that financial resources are used efficiently and effectively.


The Position


Working in the Finance Department under the direction and support of the Senior Finance Officer - Nairobi - and will assist in the processing and recording of payment transactions in the accounting system, proper filing and archiving. 


Essential Responsibilities

Financial management


Prepare cash payment vouchers and ensure that all cash transactions are fully and properly documented in relation to batch assigned in the Finance System.
Perform daily cash count with the Finance Officer, Snr Finance Officer or other person assigned.
Record payment vouchers daily in the cash sub-journal for the batch assigned.
Maintain the uncleared cash advance file and prepare past due advance report for the Finance officer or Snr Finance Officer on monthly basis.
Support Finance officer/Snr Finance Officer to record payment vouchers daily in the bank and cash sub journal assigned.
Responsible for gathering transaction documents required for donor reporting.
Assist with audit related requirements (timely documents retrieval, filing after audit completion, proving additional assistance as necessary)
Assist with scanning, copying, printing, and uploading of financial documents on relevant folders including monthly payments and vouchers for posting by the main office.
Any other duty may be assigned.


Filing & Archiving


Responsible for filing all cash and bank vouchers and maintaining voucher filing system such that files are updated, complete and safeguarded. Ensure all finance documents are properly labelled, filed and stored in a clear and easily accessible manner following Field Finance Manual
Assist with Sub-grant management and organizing sub-grant files.


Tax



Support Finance Officer/Snr Finance Officer with processing of withholding VAT and withholding tax as per KRA regulations including scanning copies to the main office on weekly basis.



Security


Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.


SAFEGUARDING


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.


Reports Directly To: Senior Finance Officer

Minimum Qualification & Transferable Skills


A potential Degree in accounting or a relevant business field is desirable.  
A minimum of CPA 2 or equivalent.
Computer skills in accounting software and MS Office programs, particularly Excel 
Accuracy in the processing of cash transactions, mathematical aptitude and attention to detail
Good oral and written English skills more

The Position (General Position Summary) 

Under the direct supervision of the Senior Finance & Sub-award Manager and working within the Finance Department and the Grants Manager, the Partnership Coordinator is responsible for managing sub-grants, overseeing monitoring processes, and ensuring both financial and narrative reporting comply with donor and Mercy Corps regulations. The role includes... tracking sub-grant requirements, maintaining accurate and organized sub-grant and contract financial files, and supporting other grants-related processes within the Cash Consortium of Sudan. The Partnership Coordinator also plays a key role in fostering effective liaison and collaboration across consortium members. 

Essential Job Responsibilities 

SUB-AWARDS MANAGEMENT (40%) 


Conduct sub grants pre-award assessments and recommends substantial involvements and compliance requirements and modifications to the sub grant agreement and/or monitoring plan to lessen financial and compliance risks.  
Follow up, collect and review sub-grantees financial reports and fund requests, keep up-to-date records and report all sub-grantees financial status. Review sub grantees financial reports for correctness, completeness, timeliness and compliance. 
Perform sub grantee monitoring visit for financial and programmatic deliverables review or audit and report findings with recommendation to the supervisor communicate agreed upon findings to the sub grantees and follow up its implementation. 
Handle sub grants close-outs ensuring that all requirements of the sub grant agreement have been met and that sub grant funds have been properly settled. 
Follow up all grant compliance issues and document all required information. 
Closely monitor sub grants to ensure that sub grantees are not overspent.  
Create sub award card in navigator and update all milestones and expenditure in navigator. 
Maintain sub grantees tracker and update monthly. Share the updated tracker and list. 
Review contracts and maintain/assist in maintaining and updating the contracts tracker. Distribute monthly tracker for projection and related use. 
Review and track all sub grants and grants/budget purchases and contracts and other commitments.  Update the contracts and communicate monthly.  
Maintain sub-grant files and ensure they are well labeled, fully updated with all contracts, submitted reports, governing clauses and all other relevant documents. 
Participate in procurement or contracts biding and other procurement processes whenever required. 
Any other tasks to be assigned by the supervisor. 


FINANCIAL MANAGEMENT (30%) 


Provide financial reviews of purchase requests, purchase orders, and payment requests and tracking for CCS Secretariat payments. 
Provide financial review for financial services provider, consultants and contractual agreements. 
Support budget development for new funding opportunities; including creation of templates, guidance for partners to complete their budgets, review and compilation of multiple partner budgets in alignment with CCS and donor requirements 
Ensure effective, transparent use of financial resources in compliance with Mercy Corps and donor policies and procedures. 
Provide advice, training, and consultation on compliance with MC policies and procedures as well as donor compliance requirements to finance and non-finance team members. 


GRANTS MANAGEMENT (30%) 


Support effective communication and engagement with CCS partners, ensuring clarity of timelines, deliverables, and donor requirements throughout the proposal and reporting cycles. 
Lead coordination of partner inputs during proposal development, including review of narrative contributions, activity plans, and partner budgets to ensure alignment with program design and donor guidelines. 
Maintain and regularly update the CCS grants and reporting tracker, including key deadlines, submission statuses, and follow-up actions across proposals and donor reports. 
Support documentation, archiving, and knowledge management of grant-related materials, including proposals, reports, correspondence, and donor approvals. 
Monitor donor reporting requirements and engage with partners to ensure timely submission of quality narrative reports. 
Review partner narrative reports and check for alignment with financial reports to ensure consistency and accuracy of reporting. 
Lead on initial consolidation of partner inputs into comprehensive and compliant CCS donor reports. 
Support response to donor information requests in collaboration with partners and Secretariat colleagues; support development of success stories, briefs, and other donor-facing communication products. 
Collaborate with CCS Secretariat teams (Finance, MEAL, Policy, Research & Advocacy) and partner focal points to ensure coherent and timely contributions across grant documents. 


SAFEGUARDING RESPONSIBILITIES  


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. 
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. 
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. 


Supervisory Responsibility 

This role doesn’t have any supervisory responsibilities.  

Accountability  

Reports Directly To: Senior Finance & Compliance Manager and dotted technical line to Grants manager  

Works Directly With: Grants Manager, Senior Administrative Officer, Mercy Corps Kenya and Mercy Corps Sudan finance team, wider CCS Secretariat team 

Accountability to Participants and Stakeholders 

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience  


Bachelor’s degree in Accounting, Finance, or a related field required. 
At least 3 years of progressive experience in financial management, grants and sub-award administration, preferably within international NGOs. 
Demonstrated technical accounting skills, including managing general ledgers, journal entries, payroll, accounts payable, and balance sheets. 
Proven experience in sub-award management, including reviewing partner budgets, conducting financial monitoring, and ensuring donor compliance. 
Strong understanding of donor regulations and compliance requirements, including those of ECHO, SDC, USAID/BHA, FCDO (highly desirable). 
Experience preparing, analyzing, and presenting financial reports, with the ability to translate complex data into actionable insights for non-finance colleagues. 
Strong coordination, relationship-building, and stakeholder engagement skills; able to work effectively with partners, donors, and internal teams. 
Excellent organizational, communication, and time management skills; proven ability to manage multiple deadlines and competing priorities. 
Advanced skills in Microsoft Excel and accounting software systems  
Fluent in English, both written and verbal. more

General Position Summary  

The Data and GIS Advisor plays a critical role and is focused on analyzing and utilizing data within non-spatial and spatial data systems. The primary responsibilities of a Data and GIS Advisor include leading the collection, organizing, cleaning and interpreting non-spatial and spatial data to support learning, decision-making and adaptive management processes for... the Regional Livestock Program (RLP) in Somalia, Kenya, and Ethiopia. 

Essential Job Responsibilities 

DATA and GIS ADVISOR 


Support the design, management and implementation of all monitoring and results measurement data and GIS system components of program in the RLP portfolio. 
Support consortium partners to coordinate spatial and non-spatial information against program implementation and results measurement. 
In this role, the advisor will be responsible for gathering data from multiple sources, such as relational databases, surveys, satellite imagery, and ensuring its accuracy and reliability. RLP will then use GIS software and tools to process and analyze the data, creating maps, visualizations, and reports that provide valuable insights and support informed decision-making and program adaptation. 
In conjunction with the MRM Manager, he/she will plan, coordinate, and supervise all assessments and evaluations data for the program he/she is responsible for. This will entail development of Scopes of Work, development of survey tools, training and management of data collectors, report writing and facilitating results discussion (or recruit and supervise evaluation consultants where necessary). 
A key aspect of the Data and GIS Advisor role is the ability to understand and utilize non-spatial and geospatial data. This involves working with geographic coordinates, spatial relationships, and map projections to accurately represent and analyze data within a geographic context of Somalia, Kenya and Ethiopia. By leveraging this spatial and non-spatial data, advisor can identify patterns, trends, and correlations that are crucial for making informed decisions in various RLP corridors, including rangeland and water resources management, early warning information, conflict management, animal health services, feed and fodder market, milk/meat trade, cross-border live animal trade, access to finance, business development services and policy implementation. 
In addition to data analysis, the Data and GIS Advisor will often collaborate with partners, such as MEL officers, country program managers, trade corridor coordinators, PSE and women economic empowerment advisors, rangeland management officers, community engagement officers etc., to understand their specific data needs and provide them with relevant information and visualizations. Effective presentation and communication skills are essential for translating complex technical concepts into understandable and actionable insights. 
Furthermore, the role requires proficiency in Database Management, GIS software, data collection and analysis tools, such as Commcare, PowerBI, Microsoft Azure, Microsoft Fabric, ArcGIS, QGIS, or other specialized software packages. Familiarity with programming languages like Python and R can also be advantageous for automating data processing tasks and conducting advanced spatial analysis. 
Overall, the Data and GIS Advisor role requires proficiency in Power BI, Microsoft Azure, Microsoft Fabric for data visualization, data extraction and manipulation, data modeling techniques, collaboration and communication skills, and a mindset for improving data engineering, infrastructure and processes. By leveraging these skills, she/he will play a crucial role in transforming complex data into meaningful insights that drive informed decision-making within the organization. 


DATA MANAGEMENT AND REPORTING 


Provide technical support in the different corridors to staff/enumerators for routine data collection, cleaning, management, GIS, livestock market actors tracking system, and capturing lessons learned for data-driven decision making.  
Support the process of leading and adopting relevant technologies for regular livestock actors’ and routine monitoring data collection, management and improving the efficiency of the program monitoring and results measurement function. This will include supporting rollout of RLP Mobile Data Collection Commcare, PowerBI use case, Azure storage, GIS/GPS data collection for Mapping, provide evidence for donor Results and Data Management (RDM) system, Tola Data, SharePoint, and managing MC’s internal database management platforms. 
Serve as technical support for RLP team for data management systems and real-time data flow, utilizing appropriate platforms. This includes learning and using data management, storage, interpretation and reporting platforms. 
Work closely with the program partners to define and execute a robust database strategy and ensure that MRM and GIS data is available to feed into a greater program learning at regional level. 
Writing and executing Azure/Fabric queries: Strong Azure skills are essential for extracting, manipulating, and analyzing data from various data sources. She/he will be expected to write efficient Azure queries to retrieve relevant data and perform data manipulation tasks required for analysis. 
Building Data Models: Data modeling is a key aspect of the role. She/he will be involved in creating data models using different techniques, such as star schema or snowflake schema, to organize and structure data for efficient analysis. This includes defining relationships, hierarchies, and measures to support decision-making processes. 
Assist program teams in setting up appropriate summary statistics, success stories, best practices, and review and reflection sessions and link them to tracking program dashboards.  
Understand, maintain, and support the MRM information and data management system that improves MC’s ability to implement quality programs through better data collection, management, analysis, and presentation of data, and represent impact to donor, government bodies, peer organizations and communities using standard tools. 


ADAPTATION, EVIDENCE AND LEARNING 


Designing and developing strategic reports and dashboards for intervention layering, sequencing and integration: In this role, she/he will be responsible for creating visually appealing and insightful reports and dashboards. This involves understanding complex data sets and transforming them into clear and actionable visual representations that help stakeholders make informed decisions. 
Collaboration and Communication: As a Data and GIS Advisor, she/he will work closely with cross-functional teams (e.g. knowledge management and communications) to understand their data needs, interpret results, and effectively communicate findings for better program learning and adaptation. Strong collaboration skills are necessary to gather requirements, provide insights, and ensure that data-driven decisions align with organizational goals. 
Data Infrastructure and Process Improvement: She/he will contribute to the maintenance and continuous improvement of the program data infrastructure and processes. This may involve identifying opportunities to optimize data collection, storage, and retrieval methods, as well as implementing best practices for data quality assurance and data governance systems. 
Build a collaborative network of relationships with implementing partners (IGAD, Helvetas, WHH) and other stakeholders to encourage learning networks that promote shared learning, evidence generation, aligned approaches, and mutual accountability to quality data and GIS collection and evidence-based programming. 
Contribute to the development and implementation of data and GIS to further stimulate use of evidence for strategic adaptive management, and high-impact programming. 
Contribute to program visibility and program adaptation work by assisting in dissemination of program data and GIS results and information sharing. 
Work with RLP program teams to capture program adaptation and lessons learned during implementation and feed this with evidence into thought leadership and documentation opportunities and into ongoing program management and program design. 
In coordination with program teams, drive the capacity building of program staff on the Data and GIS utilization through training and new hire orientation, including designing and delivering formal and informal capacity building. 
Overall, the Data and GIS Advisor role involves providing valuable insights to support decision-making processes. It requires a strong understanding of data storytelling, and effective communication skills to collaborate with stakeholders. 


OTHER EXPECTATIONS IN THE ROLE 


Conduct himself/herself professionally and personally to bring credit to Mercy Corps and not jeopardize its humanitarian mission. 
Other duties as assigned. 


ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS 


Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. 


Supervisory Responsibility: Enumerators from time to time 

Accountability: 

Reports Directly To: RLP MRM (Monitoring & Results Measurement) Manager 

Works Directly With: RLP Program Director, Deputy Program Director, Country Program Managers, Knowledge Management and Communication Manager, Trade Corridor Coordinators & RLP Field Staff, Country PaQ team and Implementing Partners MEL Focal. 

Minimum Qualification and Transferable Skills 


Must hold at least a master's degree in management information system (MIS), Data Analyst, Monitoring, Evaluation and Learning (MEL), Geospatial Information Management, Development Studies, Statistics, or any other relevant field. 
At least 5-8 years of leading Data analytics in a development and humanitarian program setting. 
Understanding of the use of technology in database management, MEL, GIS mapping, data analytics, or other program functions at portfolio level. 
Excellent data storytelling, writing and communication skills required.  
Must be fluent both local language and English. 
Strong analytical and problem-solving skills, translating data into actionable insights. 
Proficient in MS Azure and Power BI for building visualizations and creating interactive dashboards. 
Solid understanding of relational database and experience in querying, cleaning, and transforming data. 
Excellent communication and collaboration skills, presenting findings to both technical and non-technical audiences. 
Enthusiastic about learning and staying updated with new technologies and data analysis approaches. more

General Position Summary

The primary role of the IT Intern is to support the IT infrastructure at Mercy Corps Kenya's Field Office. The IT Intern will assist in ensuring the proper functioning of equipment and networks to meet organizational needs and demands. The intern will support daily IT operations, assist with network troubleshooting, provide basic IT training, and help with IT... documentation. They will work under the guidance of the ICT Systems Administrator.

Essential Job Responsibilities


Read and understand the Mercy corps ICT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies.
Assist with daily IT operations including user support and troubleshooting of hardware and software issues.
Provide first-level support to staff for IT-related problems and escalate more complex issues to the ICT Systems Administrator.
Assist in setting up and configuring new computers, laptops, and other IT equipment.
Support the installation, configuration, and updating of software and applications on user devices.
Assist in maintaining an inventory of IT assets, ensuring records are accurate and up to date.
Support the implementation of IT policies and procedures and ensure compliance with IT standards.
Assist in conducting regular maintenance checks on IT equipment and report any issues to the ICT Systems Administrator.
Provide basic IT training to staff, including how to use common software applications and best practices for IT security.
Assist with ProSource Vendor Data Administration (VDA) setup and troubleshooting.
Conduct oneself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Perform other duties as assigned.


Organizational Learning



As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.



Accountability to Beneficiaries


Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values always and in all in-country venues.


Safeguarding


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options


Supervisory Responsibility


None


Accountability

Reports Directly To:   ICT Systems Administrator

Works Directly With:   Operations Officers, ICT Assistants and Program Staff in identifying IT needs.

Minimum Qualification & Transferable Skills


Enrollment in or recent graduation (within a year) from a recognized academic institution in Kenya with a Degree or a Diploma or a certificate.
Ability to support both hardware and software requirements in local area networking (LAN)
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
Ability to troubleshoot, plan and design low maintenance systems.
Ability to troubleshoot and maintain both wireless and cable connections is required.
Must understand, follow and implement existing policies on IT equipment use and best practices. more

The Program / Department / Team

The Mercy Corps Finance Department is responsible for all financial functions in Nairobi, Lodwar, Maralal, Wajir, Isiolo, Marsabit, and Garissa Offices, including accounting, payments and banking, payroll, budgeting, financial reporting, and grant financial management and compliance.  The Mercy Corps Finance Department ensures compliance with donor regulations as... well as Mercy Corps’ internal policies and procedures.  In its role as a support to the Program Department, the Finance Department provides timely reports and assistance to the Country Director and the Program team to ensure that financial resources are used efficiently and effectively.

The Position

Working in the Finance Department under the direction and support of the Senior Finance Officer - Nairobi and will assist in the processing and recording of payment transactions in timely and accurate manner and will ensure proper filing and archiving. 

Essential Responsibilities

Financial management


Prepare cash payment vouchers and ensure that all cash transactions are fully and properly documented in relation to batch assigned in the Finance System.
Perform daily cash count with the Finance Officer, Snr Finance Officer or other person assigned.
Record payment vouchers daily in the cash sub-journal for the batch assigned.
Maintain the uncleared cash advance file and prepare past due advance report for the Finance officer or Snr Finance Officer on monthly basis.
Support Finance officer/Snr Finance Officer to record payment vouchers daily in the bank and cash sub journal assigned.
Responsible for gathering transaction documents required for donor reporting.
Assist with audit related requirements (timely documents retrieval, filing after audit completion, proving additional assistance as necessary)
Assist with scanning, copying, printing, and uploading of financial documents on relevant folders including monthly payments and vouchers for posting by the main office.
Any other duty may be assigned.


Filing & Archiving


Responsible for filing all cash and bank vouchers and maintaining voucher filing system such that files are updated, complete and safeguarded. Ensure all finance documents are properly labelled, filed and stored in a clear and easily accessible manner following Field Finance Manual
Assist with Sub-grant management and organizing sub-grant files.


Tax



Support Finance Officer/Snr Finance Officer with processing of withholding VAT and withholding tax as per KRA regulations including scanning copies to the main office on weekly basis.



Security


Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.


Supervisory Responsibility

N/A

Accountability

Reports Directly To: Senior Finance Officer

Works Directly With: Country Finance/Grants Teams.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills


A potential Diploma or Degree in accounting or a relevant business field is desirable.
Computer skills in MS Office programs, particularly Excel 
Accuracy in the processing of cash transactions, mathematical aptitude and attention to detail
Good oral and written English skills more

The Program / Department/Team

The People and Culture(P&C) department responsible for providing effective HR policies, procedures, and people-friendly guidelines and support within Mercy Corps Kenya, regional and global teams based in Kenya. This includes but is not limited to lead the support on talent acquisition & development; employee engagement coordination; country wide training & learning... management; compensation & benefits administration; country wide performance management oversight; disciplinary & grievance handling; staff data management; staff disengagement management and third-party service provision management.

The Position

The Intern – People & Culture will primarily be based in Nairobi, with a focus on supporting and learning of the P&C systems and processes. The intern will ensure People and culture records are accurate, accessible, compliant, and securely managed while supporting efficient People and Culture operations

Essential Job Responsibilities

RECORDS MANAGEMENT SUPPORT


Organize staff files (physical & digital) for easy retrieval.
Ensure staff files are organized and complete per audit requirements.
Ensure all statutory documents/policies are signed and in staff files
Sort, label, and file physical documents (employee records, forms, contracts) in designated personnel files.
Electronically upload/scanned documents to Mercy Corps HCM or digital repositories with correct naming conventions
Receive new hire paperwork, benefits enrollment forms, etc., and route for processing before filing.
Track pending documents requiring signatures/completion.
Digitally move files to designated archive folders/systems, ensuring accuracy
Maintain a log (spreadsheet/database) of archived boxes/files with location
Verify the presence of mandatory documents in personnel files
Identify missing, misfiled, or outdated documents.
Accurately input basic in HCM related to filing/archiving.
Assist with digital file organization within P&C system
Strictly adhere to data privacy regulations and company policies


ON BOARDING AND OFFBOARDING PROCESSES SUPPORT


Support the preparation of orientation schedules for new staff members.
Assists track the onboarding process to ensure it is done to completion
Ensuring staff receive complete orientation pack on arrival
Ensuring staff are fully oriented within one month of reporting.
Any other duties assigned in the People & Culture Department.


SAFEGUARDING RESPONSIBILITIES 


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.


Supervisory Responsibility

None

Accountability

Reports Directly To:   People & Culture Officer

Works Directly With: The People & Culture Team, Department/Program managers/coordinators,  

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills


Bachelor’s degree in human resources management, social sciences or equivalent
A member of IHMR/Certified Human Resources Practitioner – Kenya is strongly desirable
Strong communication and interpersonal skills.
Proficiency in Microsoft Office applications/Computer skills.
Confident, articulate, detail-oriented and organized
Team Player, Ability to multi-task, Enthusiastic and ready to learn
Passionate about serving vulnerable people, especially children
Able to work within a multi-cultural environment more

The County Learning Coordinator plays a key role in ensuring Nawiri delivers responsive, well-informed, and high-quality programming in Samburu. As a key member of the Learning Team led by the Strategic Learning Lead, the Learning Coordinator is responsible for operationalizing Nawiri’s Evidence and Learning Agenda at the county level, ensuring the progressive integration of learning principles... and practices into all activities. The Learning Coordinator plays a leadership role in embedding and supporting a culture of learning across Nawiri initiatives at the county level, including identifying and actioning opportunities to use evidence to adapt, improve and innovate programming. The Learning Coordinator must be able to champion and generate excitement and commitment to using data and evidence, with audiences and stakeholders who are not M&E or Learning experts. The Learning Coordinator will conduct activities to gather learning insights and work closely with the Strategic Learning Lead to package these for dissemination.

Essential Responsibilities

FACILITATION OF REGULAR REFLECTION AND REVIEW MEETINGS


Organize regular data driven Learning activities including monthly and quarterly review meetings, and annual reviews.
Work with technical leads to seek opportunities to integrate learning into work plans and strategic decision making.
Facilitate and support learning collaborations with Nawiri teams, county government, partner organizations, and other key actors.
Develop, oversee, and support systems for capturing field-based observations to integrate into adaptive learning cycles.
Ensure quality documentation of regular sense-making and reflection activities and ad hoc reviews, incorporating contributions from county and community stakeholders.
Establish feedback mechanisms and action trackers to ensure that the conversations are being actioned, and the events are responding to the needs of the team.


COLLABORATION WITH PROGRAM AND M&E TEAMS FOR DATA ANALYSIS


Collaborate with M&E and program teams to create opportunities to analyze data and generate insights for improving activity design and delivery.
Coordinate with Monitoring and Evaluation (M&E) teams to align data collection with learning needs.
Work with technical teams to ensure program adaptations are informed by evidence and learning, and documented clearly.
Guide and support high-quality data gathering, management, and analysis to enhance decision-making.
Collaborate with technical leads to implement the Evidence and Learning agenda to drive improvements in learning and program best practice.
Collaborate with the Strategic Learning Lead to develop data visualization and storytelling approaches to make insights more accessible


CONDUCT QUALITATIVE INQUIRY AND RESEARCH


Identify opportunities for qualitative inquiry, based on and complementing the M&E data, and in line with the Evidence and Learning Agenda.
Conduct community research and development of learning products.
Support the integration of community voices and indigenous knowledge into learning processes.
Implement innovative mechanisms for learning with communities, enhancing community voice in program decisions.


CONTENT CREATION BASED ON LEARNINGS


Document lessons learned, promising practices, and case studies to inform adaptive programming.
Contribute to the development of user-friendly learning products (e.g., briefs, newsletters, community feedback, knowledge notes) for internal and external sharing.
Work closely with communications teams to ensure learning materials reach relevant audiences.
Collaborate with the Reporting Officer to ensure insights, lessons learned, and adaptations are documented and shared in relevant reports.





SECURITY


Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.


SAFEGUARDING RESPONSIBILITIES 


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.


Supervisory Responsibility

The Learning Coordinator will supervise Nawiri’s Learning Officers at Samburu county.

Accountability

Reports Directly To: County Field Director

Works Directly With: Strategic Learning Lead, Nawiri Technical Leads, Program Performance & Learning (PPL) Team, County program managers and consortium team members.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills


Bachelor’s degree in the Social Sciences; Demography, Sociology, Statistics or MEAL-related field. A master's degree is an added advantage. 
Minimum of five years of relevant work experience in learning, participatory development, or adult learning, ideally with an international NGO working with county governments, research institutes, other institutions/organizations.
Strong cultural competency and familiarity with local languages and dynamics in the County is highly preferred.
Proven ability to understand and interpret complex data and evidence sources, and translate this into actionable insights for team members and community stakeholders.
Previous experience of having conducted data collection and analysis, qualitative enquiry, research and/or similar.
Demonstrated understanding of participatory research methods, data collection and measurement standards, and other relevant technical aspects.
Excellent communication and facilitation skills, with the ability to tease out complex thoughts and ideas, moderate dialogue and discussion among diverse groups and create safe spaces where people are free to reflect and share ideas.
Previous experience in developing high quality written products in English, with close attention to details such as grammar and spelling.
Experience in using mobile data collection and management software is a strong advantage.
Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems, and knowledge-sharing networks is required. more

The County Learning Coordinator plays a key role in ensuring Nawiri delivers responsive, well-informed, and high-quality programming. As a key member of the Learning Team led by the Strategic Learning Lead, the Learning Coordinator is responsible for operationalizing Nawiri’s Evidence and Learning Agenda at the county level, ensuring the progressive integration of learning principles and practices... into all activities. The Learning Coordinator plays a leadership role in embedding and supporting a culture of learning across Nawiri initiatives at the county level, including identifying and actioning opportunities to use evidence to adapt, improve and innovate programming. The Learning Coordinator must be able to champion and generate excitement and commitment to using data and evidence, with audiences and stakeholders who are not M&E or Learning experts. The Learning Coordinator will conduct activities to gather learning insights and work closely with the Strategic Learning Lead to package these for dissemination.

Essential Responsibilities

FACILITATION OF REGULAR REFLECTION AND REVIEW MEETINGS


Organize regular data driven Learning activities including monthly and quarterly review meetings, and annual reviews.
Work with technical leads to seek opportunities to integrate learning into work plans and strategic decision making.
Facilitate and support learning collaborations with Nawiri teams, county government, partner organizations, and other key actors.
Develop, oversee, and support systems for capturing field-based observations to integrate into adaptive learning cycles.
Ensure quality documentation of regular sense-making and reflection activities and ad hoc reviews, incorporating contributions from county and community stakeholders.
Establish feedback mechanisms and action trackers to ensure that the conversations are being actioned, and the events are responding to the needs of the team.


COLLABORATION WITH PROGRAM AND M&E TEAMS FOR DATA ANALYSIS


Collaborate with M&E and program teams to create opportunities to analyze data and generate insights for improving activity design and delivery.
Coordinate with Monitoring and Evaluation (M&E) teams to align data collection with learning needs.
Work with technical teams to ensure program adaptations are informed by evidence and learning, and documented clearly.
Guide and support high-quality data gathering, management, and analysis to enhance decision-making.
Collaborate with technical leads to implement the Evidence and Learning agenda to drive improvements in learning and program best practice.
Collaborate with the Strategic Learning Lead to develop data visualization and storytelling approaches to make insights more accessible


CONDUCT QUALITATIVE INQUIRY AND RESEARCH


Identify opportunities for qualitative inquiry, based on and complementing the M&E data, and in line with the Evidence and Learning Agenda.
Conduct community research and development of learning products.
Support the integration of community voices and indigenous knowledge into learning processes.
Implement innovative mechanisms for learning with communities, enhancing community voice in program decisions.


CONTENT CREATION BASED ON LEARNINGS


Document lessons learned, promising practices, and case studies to inform adaptive programming.
Contribute to the development of user-friendly learning products (e.g., briefs, newsletters, community feedback, knowledge notes) for internal and external sharing.
Work closely with communications teams to ensure learning materials reach relevant audiences.
Collaborate with the Reporting Officer to ensure insights, lessons learned, and adaptations are documented and shared in relevant reports.





SECURITY


Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.


SAFEGUARDING RESPONSIBILITIES 


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.


Supervisory Responsibility

The Learning Coordinator will supervise Nawiri’s Learning Officers at Turkana county.

Accountability

Reports Directly To: County Field Director

Works Directly With: Strategic Learning Lead, Nawiri Technical Leads, Program Performance & Learning (PPL) Team, County program managers and consortium team members.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills


Bachelor’s degree in the Social Sciences; Demography, Sociology, Statistics or MEAL-related field. A master's degree is an added advantage. 
Minimum of five years of relevant work experience in learning, participatory development, or adult learning, ideally with an international NGO working with county governments, research institutes, other institutions/organizations.
Strong cultural competency and familiarity with local languages and dynamics in the County is highly preferred.
Proven ability to understand and interpret complex data and evidence sources, and translate this into actionable insights for team members and community stakeholders.
Previous experience of having conducted data collection and analysis, qualitative enquiry, research and/or similar.
Demonstrated understanding of participatory research methods, data collection and measurement standards, and other relevant technical aspects.
Excellent communication and facilitation skills, with the ability to tease out complex thoughts and ideas, moderate dialogue and discussion among diverse groups and create safe spaces where people are free to reflect and share ideas.
Previous experience in developing high quality written products in English, with close attention to details such as grammar and spelling.
Experience in using mobile data collection and management software is a strong advantage.
Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems, and knowledge-sharing networks is required. more

The Position

The Operations Manager- is a key person within the country program, who ensures the resources are planned and utilized towards effective program support. The Operations Manager-plays a key role in the field operations management of the country program and shares the responsibility for the direction and under the guidance of the Operations Director.

Essential... Responsibilities


Manage reliable and cost-effective operations and effective implementation of the strategies of Mercy Corps towards the right direction, including supervision of facilities & office management, information technology, procurement, asset management, fleet management and warehouse
Establish systems to ensure smooth flow of goods into the country through different channels
Identify different vendor categories in order to respond to the program needs
Act as a focal point for all internal and external coordination
Provide overall operational support to programs and facilitate coordination, supervision and monitoring of support activities designed to assist in fulfilling program objectives.
Establish and maintain pipeline of supplies, overseeing the logistical aspects of the operation; oversee all commodity storage and movements as needed.
Oversee facility management, including housing, office leases and warehouses; ensure that security standards are maintained at all premises.
Work closely with program management to facilitate program planning and upcoming procurement resources needs.
Work closely with program and finance teams to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations.
Responsible for the management of all project procurement functions compliance and control as described in Mercy Corps FP3.
Supports the program team on timely provision of operations support at a higher level of standards. 
Ensures compliance requirements of Mercy Corps and rules and regulations specified by the donors and sometimes host governments. 
Provides management information for decision making as required. 
Support developing budgets for operations activities of country programs as an integral part of program proposal development and country level budgeting. 
Represents Mercy Corps as required in coordination with country management. The Operations Manager-Roving will have certain representation at the discretion of the Operations Director. The level of representation may vary depend on the country context (i.e., Local Logistics Cluster, NGO Working Groups, etc.)


Responsibilities of Operations Manager

As a member of the Operations team, the Operations Manager- is responsible for but not limited to key responsibilities of management oversight, development and implementation of policies and procedures and resource management. . 

IMPLEMENTATION OF POLICIES AND PROCEDURES

Implementation of appropriate operations policies and procedures that comply with Mercy Corps policies and procedures and with donor rules and regulations focusing on the achievement of the following results:


Full compliance of operations with Mercy Corps Global Procurement and Logistics policies, procedures, and processes. 
Provide technical and managerial leadership in implementation of Procurement and Logistics in the Northeast program. 
Ensure ongoing full compliance of Mercy Corps finance policies and procedure and others (i.e. Program Management Manual, National Staff Handbook and etc.). 
Provide expert advice on Mercy Corps policies regarding resource management, tools, etc.


RESOURCE MANAGEMENT

Effective and efficient resources management in administration, procurement, logistics and IT on the achievement of the following results:


Ensure effective management of administrative / logistics resources and reporting in a systematic, transparent and efficient manner to country management. 
Responsible for provision of high quality and timely procurement and other program support.
Exercising management over procurement processes and logistics ensuring compliance with Mercy Corps procurement policies and procedures as well donor rules and regulations. 
Oversee provision of transport and travel support (international and domestic). 
Oversight on maintenance of proper custody of Mercy Corps assets, warehouse inventory and general inventory.


TEAM MANAGEMENT


Develop the capacity of the team, deepen understanding of their roles and assist with career development.
Assist team members with information, tools and resources to improve performance & reach objectives.
Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
Hire, orient and lead team members as necessary.
Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.


SECURITY


Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.


Supervisory Responsibility

Senior Administration officer, Senior Operations officers

Accountability

Reports Directly To: Director of Operations.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills


BA/BS degree in a relevant field.
Minimum of 3 years management experience in a corporate or an INGO sector, including experience in operational support.  
Sound knowledge of administrative and logistics procedures is highly desired.
Proven supervisory ability and/or technical skills combined with leadership. 
Strong interpersonal skills and ability to establish and maintain effective working relationships with colleagues in a diversified multi-cultural and multi-ethnic working environment. 
Skills in managing, organizing, planning and implementing assigned tasks under pressure of frequent and tight schedules. 
Strong ability to apply good judgment and decision making skills in difficult and complex working environments.
Demonstrated analytical and problem solving skills in handling management and coordination issues at country program level. 
Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
Excellent oral and written English skills required.
Ability to work effectively with an ethnically diverse team in a sensitive environment. more

The Position

The Monitoring and Evaluation (M&E) Officer is a key technical position within the USAID Nawiri program, responsible for supporting the implementation of monitoring, evaluation, and learning (MEL) activities at the sub county level. The role ensures program quality, accountability, documentation, and the generation of timely, accurate data to support adaptive management and... evidence-based decision-making.

The M&E Officer will work closely with county and sub-county teams to operationalize a responsive MEL system aligned with project objectives. They will support the project's Collaborating, Learning, and Adapting (CLA) agenda by facilitating data-driven learning and program adaptation processes.

Key responsibilities include supporting routine data collection and analysis, strengthening local data platforms, ensuring alignment with MEL standards and frameworks, and building the capacity of program staff, County Data Focal Point Officers, and M&E Assistants. The position plays a central role in ensuring the reliability and quality of data used at various implementation levels, contributing directly to program performance and strategic outcomes.

Essential Responsibilities

STRATEGY AND PLANNING


Support the development and rollout of the USAID Nawiri Monitoring, Evaluation, and Learning (MEL) strategy and tools at the sub-county level, ensuring alignment with program objectives and responsiveness to local contexts.
Actively participate in county and sub-county program coordination and collaboration platforms, promoting the use of data and evidence to inform adaptive program management and decision-making.
Contribute to program targeting, design, integration, layering, and sequencing of interventions, and support the tracking of resilience programming across county and sub-county levels.
Provide M&E leadership and technical guidance to program teams and M&E Assistants at the sub-county level, ensuring coherence, quality, and integration of MEL activities across program components.
Contribute to strategic reviews, reflection sessions, and learning events at the sub-county level by delivering timely, data-driven insights that support adaptive learning and informed course corrections.


PROGRAM MANAGEMENT


Lead data collection, collation, validation, and analysis of program data across county, sub-county, and ward levels. Conduct regular Routine Data Quality Assessments (RDQA) in collaboration with the program team to ensure data quality and timely reporting.
Oversee the implementation of MEL systems at the sub-county level, ensuring alignment with the MEL Plan and consistent monitoring of progress against strategic objectives.
Develop and execute supportive supervision and mentoring plans—together with the County MEL Coordinator—to strengthen the program team’s capacity in data collection, entry, analysis, and use for decision-making.
Facilitate Collaborating, Learning, and Adapting (CLA) processes by organizing learning reviews, reflection sessions, and supporting the integration of evidence into adaptive programming and course correction at the sub-county level.
Collaborate with the MIS team to support program participant registration and ensure regular updates and maintenance of databases at the sub-county and ward levels.
Support County Program teams in the preparation of quarterly and annual reports and in verifying the accuracy and completeness of reported data.
Contribute to the county government M&E system strengthening at the sub-county and ward levels, including the rollout of Actionable Context Monitoring Systems and promoting data use for local planning and decision-making.
Participate in key program assessments—including annual surveys, qualitative inquiries, and post-distribution monitoring surveys—to assess the effectiveness and efficiency of USAID Nawiri programming and fulfill BHA reporting requirements.
Ensure adherence to Mercy Corps’ Program Management Minimum Standards, including the integration and monitoring of the Community Accountability Reporting Mechanism (CARM).


TEAM MANAGEMENT


Foster a collaborative and inclusive team environment that emphasizes mutual respect, continuous learning, and high-quality MEL performance.
Communicate clear roles, responsibilities, and performance expectations; promote accountability through regular coaching, performance feedback, and recognition of achievements.
Build MEL capacity among county and partner staff through targeted training and ongoing mentorship, supporting the effective use of tools, systems, and data for learning and decision-making.
Ensure team members understand and comply with Mercy Corps' Code of Conduct, USAID policies, and the Principles of Humanitarian Accountability; report any instances of non-compliance in a timely manner.
Facilitate regular reflection sessions with program teams to review monitoring data and draw insights that inform programming and learning at sub-county and ward levels.
Support the timely preparation and submission of weekly, monthly, quarterly, and annual donor reports, ensuring alignment with agreed performance indicators and deadlines.


REPRESENTATION


Build and maintain strong, collaborative relationships with consortium partners, local government stakeholders, and other development actors to advance MEL objectives at the sub-county level.
Represent Mercy Corps in relevant coordination platforms, technical working groups, and learning forums, effectively communicating project progress, findings, and innovations.
Promote Mercy Corps’ values and technical excellence by actively sharing programmatic insights, learning, and best practices with external stakeholders.
Uphold a high standard of professionalism, serving as a trusted and credible representative of Mercy Corps and the USAID Nawiri program in all engagements.


SECURITY


Ensure full adherence to Mercy Corps’ security policies and protocols, promoting a culture of safety and risk awareness within the sub county MEL team.
Proactively monitor and address security concerns in collaboration with field and security focal points, ensuring all MEL staff operate in safe and secure environments.


ORGANIZATIONAL LEARNING


Contribute to Mercy Corps’ culture of continuous learning and improvement by dedicating time to personal and professional development, innovation, and knowledge sharing.
Actively participate in learning initiatives, communities of practice, and reflection sessions to enhance program quality and promote adaptive management across teams.


SAFEGUARDING RESPONSIBILITIES 


Actively learns safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.


Supervisory Responsibility

Sub county M&E Assistants.

Accountability

Reports Directly To: Sub-County Program Manager-Operations and MEL Coordinator – Technical.

Works Directly With: USAID Nawiri Program Performance and Learning team, all program staff and implementing partners at county and sub-county level.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills


Bachelor’s degree in Social Sciences, Statistics, International Development, Public Health, Agriculture, or a related field. Coursework in Monitoring & Evaluation (M&E), research methods, statistical analysis, or organizational development is highly desirable.
Minimum of 2–4 years of relevant experience in monitoring, evaluation, and learning (MEL), preferably within development or humanitarian programs.
Familiarity with USAID-funded projects, particularly USAID/BHA programs, and understanding of their MEL policies, guidance, and reporting requirements is a strong asset.
Demonstrated understanding of core MEL concepts and frameworks, including Theories of Change, Results Frameworks/ LogFrames, MEL Plans, and data collection tools.
Strong writing, data analysis, and reporting skills, with the ability to synthesize complex information into clear, actionable insights.
Solid knowledge and practical experience in both quantitative and qualitative data collection and analysis, including ability to apply basic statistical concepts (e.g., measures of central tendency and dispersion).
Proficiency in Microsoft Excel and at least one data analysis or visualization tool (e.g., SPSS, STATA, Power BI, or Tableau) for managing and presenting data.
Fluency in spoken and written English is required; knowledge of local languages spoken in the project area is an added advantage. more

The Position  

This position works with the Regional HR Director to ensure effective HR business partnering for leaders across the East and Southern Africa Regional Office and the Country teams within the region. The Senior Regional HRBP is responsible for executing complex Human Resources business partnering support for all Mercy Corps programs with assigned portfolios (of countries,... departments etc.,), ensuring positive, equitable and consistent employment experience for team members within the Region. The Senior Regional HRBP is a resource to Regional HR Director in the assigned portfolio for their People-related needs and collaborates with portfolio leaders/managers to ensure a connection to global and regional HR initiatives and priorities. This position is seen as an ambassador of our priorities and culture, focus on well-being and duty of care, problem solver and is proactive in finding collaborative, cross-functional ways to maximize the impact of Mercy Corps’ People Team.

The Senior HRBP will oversee all administration and operational tasks conducted by the team members, making sure all requests and tasks are conducted accurately and in a timely manner, adhering to the Mercy Corps regulations and policies and to the local labour laws. The Senior Regional HRBP will work closely with the Regional HR Director, setting the goals and targets, plans and KPIs for the regional HR department. They will be a focal point for employee relations cases and will conduct hearing sessions, investigations, and report back 

Essential Responsibilities

STRATEGY & PLANNING


Advocates for proactive people focused policies and initiatives that align with Mercy Corps’ strategic priorities and promote positive organizational culture.
Keep up to date on trends in global human resource management, particularly in the international humanitarian aid sector.
Collaborate closely with members of the People Team, regional and country-level leadership, field-based HR practitioners and peers in other HQ departments.
Provides inputs to People Team Centres of Expertise and Operations on systemic challenges and helps to co-create solutions.
Anticipates and adapts to changing HR support needs within the organization and is an active participant in change management.
Collaborates with the country’s HR practitioners. Supports a culture of information sharing, problem solving and standardizes approaches to further the People team’s priorities.
Coordinate with the Global compensation and benefits team in salary analysis ensuring equity across the Region.
Supporting country programs and liaise with the Global compensation and benefits team in updating salary Scales in countries.


HUMAN RESOURCE MANAGEMENT


Drives the process to identify HR initiatives and solve people management issues in a manner that complements Mercy Corps culture and programming priorities.
Develops meaningful relationships with the leadership team of a supported portfolio that facilitates joint problem solving and strategic planning, while demonstrating confidence in their role as a leader and advocate on HR issues.
Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations of all HR referred complaints raised through the Integrity Hotline and the Global HR Team.
Maintains in-depth knowledge of legal requirements related to day-to-day management of team members, reducing legal risks, and ensuring regulatory compliance. Partners with the legal department as needed/required.
Develops and utilizes global, regional, and departmental data to identify trends, metrics and KPIs.
Participates as a first point-of-contact for performance management issues and concerns and participates in the development and roll out of global performance management policies, templates, and guidelines.
Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention.
Conducts exit interviews for team members completing service with Mercy Corps and escalates issues as needed.
Provides guidance and input on business unit restructuring, transfers, hiring and succession planning.
Supports the Compensation & Benefits team in advising managers, Senior Leaders, and Global People Team with compensation issues to ensure fair and equitable application of compensation policy as well as assisting team members with pay-related issues as needed.
Supports deploying of All Voices surveys and development of action plans in conjunction with leadership.
Serves as part of the Crisis Management Team and assist Security and Public Health teams during emergency situations as they relate to the Mercy Corps’ benefits for team members or communications with team and family members.
Performs other related duties as assigned.
Follow up closely with in country HR leads, to ensure reports and statistics are shared in a timely manner with the Regional HRBP director.
Preparing reports as requested by regional HRBP Director.
Work closely with HR leads in country ensuring having SOPs for all HR functions
Support the country programs in the region with the performance appraisal management process and sharing guidance and policies. 


PEOPLE ADMINISTRATION


Provide supervisory and management support for Regional HRBP Advisor.
Support the resolution of escalated issues within the employee life-cycle process, ensuring the consistent, equitable and respectful application of Mercy Corps’ policies and processes.
Understand the intent and purpose of Mercy Corps policies and procedures.  Be able to resolve escalated issues when existing tools do not provide a clear answer.
Assume responsibility for the impact of policies, processes and procedures within the People Advisory team.  Proactively assess and address where intended outcomes are not being realized due to existing ways of working.
Ensure efficiency and consistency in the People Advisory Teams’ engagement in all processes and procedures.
Partner with other Global COE in the development and implementation of broader People Team initiatives.


SAFEGUARDING RESPONSIBILITIES 


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.


Supervisory Responsibility

Regional HRBP Advisor 

Accountability

Reports Directly To: Director, Regional HRBP 

Works Directly With: People Team COEs, People Team; Finance & Compliance; Corporate Accounting; Regional Program Teams; Regional and country - level leadership; other internal stakeholders.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills


Minimum of 8 years of experience working as a Human Resources Generalist, with in-depth talent management, employee relations, and compensation and benefits experience in diverse and international markets.
Experience in consulting of management practices (i.e., HR Business Partner) highly preferred.
BA/BS in Human Resources, Business Administration, Social Sciences or related field, preferred.
Professional certification in Human Resources Management is preferred.
English language proficiency required, other major languages (French and/or Arabic) also preferred.
A demonstrated top performer with energy, intelligence, strong analytical skills and highly evolved interpersonal skills.
Experience working in an international or insecure environment.
Demonstrated history of providing excellent customer service and a high level of attention to detail
Demonstrated knowledge of human resource management techniques that meet the needs of a globally dispersed workforce.
Demonstrated experience working to solve emergency and crisis situations, as they relate to Human Resource best practices and People related coordination.
A historically demonstrated ability to maintain confidential information.
Must have strong analytical, mathematical, and problem-solving skills, effective organizational and interpersonal skills, strong written and verbal communication.
Demonstrated ability to manage workload in a remote work arrangement. Able to maintain operational consistency with other team members and actively keep management informed.
Proven experience and intermediate skills in Microsoft Word, Excel, and Outlook, as well as the ability to navigate the Internet/intranet. more

General Position Summary  

In an effort to enhance coordination and visibility of NGO work on the ground as well as data gaps, response gaps and access impediments, information management capacity that can support data collection, tracking and visualization is a key part of the INGO forum’s work.  Visa tracking, BAI tracking, coordination with OCHA on inter-cluster information and 3-5Ws has... been inconsistent at best, and NGO response across the country is largely under-reported and underrepresented in outward facing products.   

The information management officer will have specific responsibilities for collecting data, in close coordination with access and advocacy colleagues, and transforming it into easily digestible visual products that can be regularly shared, as well as for managing internal databases and ensuring regular contribution to inter-agency data collection initiatives.   

This position reports substantively to the Nairobi-based forum representative with regular coordination with colleagues across the secretariat and with Members on specifically assigned data collection initiatives.  S/he will also collaborate closely with REACH/IMPACT, OCHA, and other data collection units as appropriate.   

Essential Job Responsibilities  

Information Management: 


Support access colleagues in gathering data for monthly visa and BAI trackers 
Support secretariat colleagues in regularly updating forum 3Ws and expanding to 5Ws as appropriate 
Support ABC information management needs as requested 
Collaborate closely with OCHA, INSO and other data analysis units  
Maintain up to date contact lists and ensure consistent and smooth information sharing 
Represent the Forum in IM platforms as appropriate 
Contribute access trends and analysis to the Forum’s monthly bulletin 


Data visualisation 


Regularly produce response dashboards 
Regularly produce access dashboards 
Provide maps as required/requested 
Contribute to website visuals and updates 
Assist with special information requests from the Forum’s members  


Communications and data sharing: 


Liaise closely with the advocacy coordinator and the access advisor to produce relevant visuals for forum communications products 
Ensure products and tools are stored on an internal sharepoint with external permissions as agreed per Forum governance protocols to facilitate knowledge preservation and transfer 
Ensure data protection protocols are in place and strictly adhered to 


 Security  


Ensure compliance with security procedures and policies as determined by country leadership.    
Proactively ensure that team members operate in a secure environment and are aware of policies.  


Accountability to Beneficiaries  

INGO Forum team members are expected to support all efforts toward accountability, specifically to their beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of field projects, in line with Mercy Corps’ standards and policies. 

Supervisory Responsibility 

None.  

Accountability  

Reports Directly To: Access and Advocacy Advisor 

Works Directly With: INGO Forum Secretariat including area coordinators, access and advocacy colleagues, the information management officer, the INGO Forum Director and primarily with members. 

Accountability to Participants and Stakeholders 

INGO Forum team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. They must be committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of projects, in line with Mercy Corps’ standards and policies. 

Knowledge and Experience   

Essential requirements: 


An undergraduate degree in information management, data visualization, communications, geography, related field or equivalent experience 
5+ years of relevant experience with NGOs, the UN system or other humanitarian/development actors  
Mastery of information management and data visualization software such as Kobo, ArcGIS, powerBI, excel, abode creative suite, etc. 
Proven experience managing data sets, designing surveys, producing dashboards and graphics and a demonstrable understanding of current humanitarian trends and issues 
Experience representing organizations in humanitarian coordination platforms (inter-agency platforms, NGO forums, etc.) 
Strong data analysis and interpretation skills 
A demonstrable ability to manage a diverse workload and prioritize tasks in a complex and fluid environment 
Fluency in English (written and spoken) 


Desirable requirements: 


Previous humanitarian experience in Sudan, Chad or South Sudan 
Working knowledge of Arabic a plus more

General Position Summary  

The Advocacy Officer position has been newly created in order to strengthen coordination across work-streams and enhance the quality of support provided to Members as well as the quality of representation provided in inter-agency platforms in view of ultimately strengthening the humanitarian response in Sudan.   This position will focus on supporting humanitarian... advocacy and policy influencing at country, regional and global levels, as well as analyzing, facilitating and coordinating humanitarian access negotiations, products and initiatives.  

The Advocacy Officer will have specific responsibilities for convening and facilitating meetings and events related to policy, advocacy and communications. S/he will be responsible for ensuring adherence to information sharing protocols and will lead consolidation of Member inputs into collective products.   

This position reports to the roving access/advocacy advisor who will lead the overall Access and Policy/Advocacy strategy and representation for the INGO forum. S/he will be expected to liaise with area coordinators and the information management officer to ensure coherent messaging across the INGOF.  Coordination with the Administration Officer will also be required to ensure that contact lists are regularly updated and information systematically stored. 

Essential Job Responsibilities  

Policy/advocacy strategy and coordination: 


Maintain an up-to-date tracker of external engagement, products in view of enhancing impact monitoring 
Establish a regular mechanism for monitoring progress against the Forum’s advocacy strategy and support updating it as needed to reflect contextual evolution 
Support in convening and facilitating meetings including through agenda setting and administrative tasks related to online, hybrid and in person meetings 


Advocacy and communications products and events: 


Draft and consolidating collective products 
Provide administrative support to the organization of events including high-level meetings and media engagement 
Draft monthly forum bulletins for circulation to Members and relevant external stakeholders including donors 
Contribute to regular updating of the Forum’s website  
Facilitate publication of forum products  
Lead on preparing and implementing dissemination plans for pubic facing products and monitor adherence 
Ensure adherence to the Forum’s advocacy strategy and work plan 
Proactively seek areas for high level engagement with Third States, governments, donors, and other influential stakeholders 


Administrative and other tasks: 


Take notes from key meetings and engagements to ensure internal follow-up and accountability 
Maintain repository of products, minutes, etc. to ensure knowledge preservation and eventual transfer 
Maintain up to date contacts for relevant stakeholders 


 Security  


Ensure compliance with security procedures and policies as determined by country leadership.    
Proactively ensure that team members operate in a secure environment and are aware of policies.  


Accountability to Beneficiaries  

INGO Forum team members are expected to support all efforts toward accountability, specifically to their beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of field projects, in line with Mercy Corps’ standards and policies. 

Supervisory Responsibility 

None.  

Accountability  

Reports Directly To: Access/Advocacy Advisor 

Works Directly With: INGO Forum Secretariat including area coordinators, the information management officer, the AML officer, the INGO Forum Director and primarily with members. 

Accountability to Participants and Stakeholders 

INGO Forum team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. They must be committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of projects, in line with Mercy Corps’ standards and policies. 

Knowledge and Experience   

Essential requirements: 


An masters degree in a media, communications, international relations, public policy, development, political science, a related field or equivalent experience 
At least 4 years of relevant experience with NGOs, the UN system or other humanitarian/development actors  
Experience working on complex humanitarian or fragile contexts with understanding of humanitarian principles, international humanitarian law (IHL) and humanitarian coordination mechanisms 
Experience writing advocacy strategies, policy briefs, policy papers and public statements  
A demonstrable understanding of current humanitarian policy trends and issues 
Data analysis and interpretation skills 
Ability to work under pressure and adapt to a multi-cultural environment  
Fluency in English (written and spoken) 


Desirable requirements: 


Previous humanitarian experience in Sudan, Chad or South Sudan 
Existing relationships with relevant stakeholders including NGOs, UN agencies, donors, national authorities and stakeholders and relevant advocacy and media stakeholders 
Working knowledge of Arabic a plus more

The Interim Research & Insights Director will lead the research and insight generation strategy and its implementation at the Jobtech Alliance for the remainder of Phase 1 of the program (to the end of 2025). With Phase 2 funding anticipated to be secured in the second half of 2025, we will conduct a recruitment for a full-time role starting in 2026 thereafter. The role is expected to be a largely... full-time consultancy, but part-time models could be explored.

As the Interim Research & Insights Director, you will craft our learning-for-action agenda, oversee research activities on our jobtech start-up acceleration activities and beyond, and coordinate our dissemination and advocacy plans to ensure our research outputs lead to action across our ecosystem. We operate as a ‘do-tank’ rather than a ‘think-tank’ - our research insights need to be operationally impactful. You will often have a role in moving research into practice, as well as vice-versa. You will be traveling up to 20% of the time across the continent.

This role at the Jobtech Alliance will provide you with access to unrivaled information resources, data and influence across the Jobtech ecosystem in Africa:


Access to the highest-potential Jobtech start-ups across the continent working to make their business models more scalable and inclusive
The most comprehensive dataset on gig workers in Africa with rich details on engagement patterns and earnings
Deep relationships with players across the jobtech ecosystem for research dissemination and advocacy 


You will have the opportunity to influence and execute action-oriented research and learning to solve problems across the Jobtech Alliance ecosystem:


Internal use cases: where the Jobtech Alliance team requires insights that are material to the organisation’s operations, e.g. guiding our strategy around platforms in international migration
Partner use cases: where partner Jobtech start-ups or donor funders require insights for their decision making, e.g. how best to support female gig workers increase their platform earning
Ecosystem use cases: where learning products are required to shift mindsets and get ecosystem actors to do something differently, e.g. helping platform entrepreneurs curb platform cutout
Communication use cases: shorter-form thought leadership articles that raise the Jobtech Alliance’s profile, e.g. guidance on how to measure what counts as a job in gig platforms


Consultant Activities:

RESEARCH AND INSIGHTS STRATEGY25%


Craft and continuously refine our research and insights strategy, identifying the different research and insight use cases and the appropriate methodologies, formats, dissemination channels and advocacy required to translate research outputs to action.
Shape the overarching learning-for-action agenda of the Jobtech Alliance. Identify emerging themes coming out of our work, as well as upon the wider Jobtech horizon, which require further research.
Support the venture building team to identify learning themes and opportunities within their innovation sprints.
Advise the team on new issues they should be addressing in their work, based on reading emerging research in the Jobtech space.


CONDUCTING RESEARCH AND OVERSEEING RESEARCH OUTPUTS 65%


Lead research on varying themes with acceleration start-up partners, from product design, to business model strategy, user-level impact, and/or operations. This involves strategizing research approaches and methodologies in a manner that is adapted to each innovation project’s needs, and would involve data collection activities with start-ups, the venture building team, and users themselves.
Oversee the analysis, synthesis, and production of knowledge products as a primary author for various forms of audiences and channels, including long-form reports, blogs, and other communication mediums for knowledge products. Our content will primarily be in the form of 5-10 page learning reports, and 1-2 page blogs, with a few longer-form research products.
Manage researchers, consultants and primary data collectors, where required, as part of the research output production process.


LEAD DISSEMINATION AND ADVOCACY ACTIVITIES 10%


Execute tailored dissemination plans for the various research use cases identified in the strategy. This may include workshops, webinars, public events and social media campaigns.
Lead advocacy efforts to feed research findings into the decision-making process of ecosystem actors, where identified in the strategy.
Oversee quarterly research and content calendar. Ensure that research and content (blogs etc) are on course.
Ensure quality and relevance of blogs and learning products produced by other team members. 
Function as a learning focal point for engagement with external stakeholders. Attend local events, meetings and networking activities.
Where suitable, convene researchers in the Jobtech space to move forward learning agenda, or to foster collaboration.


Deliverables


Learning Studies produced on regular basis as per Learning Agenda (at least 6 over contract period)
Major Learning Study on Gender & Jobtech completed
Systems established for ongoing learning


Accountability

Reports Directly To: Director / Jobtech Alliance

Works Directly With: Start-ups, External partners, Results Measurement & Insights Lead, Venture builders,

Minimum Qualification & Transferable Skills


Bachelor’s degree in business, social science, international development, or a related field.
10+ years of relevant experience, including working in or with technology startups.
Demonstrated expertise in both quantitative and qualitative research methods.
Demonstrated ability to develop tailored research and learning strategies covering use cases, formats and dissemination plans
Demonstrated familiarity with both business strategies and decisions, as well as user-level impact.
Excellent communication and writing skills, with a keen ability to synthesize and present complex data in a simple, compelling, meaningful way.
Computer proficiency in word processing, databases, and spreadsheets.
Must be a strong self-starter.
Ability to complete tasks in a timely manner while balancing several assignments with inputs from multiple team members. more

Program / Department Summary

Mercy Corps is recruiting Program Officer to support human capital development for resilient individuals who are well placed for commercial engagement for a four-year program Promoting Resilience Inclusivity and Meaningful Engagement being implemented in Kenya in the Northern Frontier counties of Isiolo and Marsabit. The program is consolidating gains in... adolescent's empowerment and healthy communities achieved through previous programs while accelerating change through a stronger enabling environment that allows 10,000 young people to access opportunities, services and support to achieve their potential and live healthier lives.

General Position Summary

The Program Officer will be responsible for technical oversight and management of Promoting Resilience Inclusivity and Meaningful Engagement Program. PRIME utilizes three key dimensions: Life Skills: Adolescent girls, boys and young women attend safe spaces to strengthen their understanding of critical life skills, literacy/numeracy, Agri-Nutrition, safe motherhood, environmental awareness, sexual and reproductive health, financial literacy, savings, and transferable business skills. Livelihood Skills and Transitional Pathways: Utilizing the skills and relationships built in the safe spaces, the program works with the participants to identify transitional pathways, such as 1) support to remain in school, 2) support to re-enroll in school and/or attend vocational/technical training, or 3) support to start a business/engage in income-generating activities. These transitional pathways provide opportunities for girls and boys to grow educationally and economically, providing a framework for later contribution to improved health outcomes for themselves and their families. Community Engagement and Enabling Environment: Working with stakeholders to facilitate behavior change regarding the role and importance of girls and boys within society while also ensuring that the resources and services available in these communities are appropriate, accessible, and relevant to adolescents.

 The Program Officer will define implementation strategies in coordination with the Program manager, Local Implementing Partners and the entire leadership team. The Program Officer will train staff and partners, providing them with technical guidance and ensuring that common strategies and approaches are applied consistently in all communities. The Program Officer will coordinate closely with the M&E team to ensure that systems are in place to track, analyze and report results. The Program Officer will keep abreast of changing contexts and integrate new ideas and approaches as appropriate, seek additional technical assistance as needed and ensure effective working relationships with collaborating agencies.  The Program Officer will work closely with local partners who will be collaborating in scaling up the PRIME program.

Essential Job Responsibilities

PROGRAM MANAGEMENT


Contribute to teamwork plans and guide successful implementation of PRIME and Learning activities, ensuring teams follow work plans so activities are on time, target and within the approved budget, and program deliverables achieve desired impact.
Provide technical guidance on adolescent and youth personal agency empowerment safe space model and ensure that interventions are responsive to stakeholders and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan. Ensure that interventions are evidence-based and adhere to adaptive management principles.
Engage community members (community representatives, teachers, religious leaders, government officials and gatekeepers) to form Program Advisory Committee to support and inform program activities.
Organize community events to sensitize communities on PRIME program.
Assist in the creation of technical curricula, basic education (numeracy & literacy), basic nutrition literacy, WASH awareness and campaign, financial literacy and reproductive health, SRH, Agri-nutrition, SILC/VSLA
Participate in recruitment and train Community Health Promoters and Field agents on PRIME technical curriculum.
Support in Managing the Field agents who supervise the SILC groups as they conduct their weekly safe space meetings.
Map Health facilities and ensure they are supported to offer adolescent friendly services.
Train SILC agents on SILC methodology and help them cascade the same knowledge to groups.
Register participants with SHIF and ensure they are accessing health services.


COMMUNITY AND COUNTY GOVERNMENT ENGAGEMENT.


Conduct community mobilization and sensitization meetings at village level
Identify and engage community leaders to sensitize on the PRIME and establish buy-in
Link with relevant county government departments such as Gender, Education, MOH, Trade, Cooperatives, Administration and Social Services for group registrations, financial and material support.
Conduct community dialogues, advocacy meetings and champion days in collaboration with government and communities to rally people on adolescent support and empowerment.
Conduct government engagement/briefing of government departments on program progress.
Collaborate with communities and government in celebration of international calendar days geared towards supporting young people achieve their rights.
Hold male involvement meetings e.g. spouses and parents(fathers) meetings to establish support of young women targeted under PRIME program.
Work with communities identifies champions/male change agents to support girls and women in communities.


PARTICIPANTS SELECTION


Sensitize adolescent girls, boys and young women on PRIME program, objectives and target groups.
Participate in identification and recruitment of PRIME group mentors/Community Health Promoters to deliver technical curricula to girls, boys and young women.
Identify and recruit girls, boys and young women in the community to participate in safe space groups.
Organize the young people 18-29 years into SILC groups for savings.
Identify and train Field Agents to oversee groups.


PARTNERSHIPS


Link women to other traders, markets, financial institutions, public and private institutions.
Facilitate planning meetings and workshops with government, NGO, private sector, and community partners to revise plans and promote partner acceptance/buy-in.
Identify potential opportunities for linkage with other development partners and County government


PROGRAM MONITORING.


Monitor and track the progress of safe space groups.
Support the development of customized monitoring and evaluation tools.
Collect monitoring data from PRIME groups and submit it to management.
Support assessments, evaluations and monitoring surveys relevant to PRIME program including support in the development of Scopes of Work, survey tools, training and management of data collectors, report writing and facilitating results discussion
In coordination with the MEL team, monitor the implementation of activities through regular field visits and assessments to ensure program quality and impact.
Support Program manager in the preparation of the weekly, monthly and quarterly reports.
Document approaches, successes and lessons learned.


COORDINATION


Coordinate with procurement, logistics, security, finance, administration and human resources teams to ensure operational systems support field activities.
Support operations team to facilitate procurement of goods and services related to the PRIME intervention.
Utilize pro-source in all procurement as per FP3 policy.


TEAM MANAGEMENT


Participate in recruitment and training of Field Agents and Program Assistant.
Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one-on-one and performance reviews.
Support the orientation of Field Agents at field level.
Support orientation of Program Assistants.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned.


SAFEGUARDING


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.


Supervisory Responsibility


Community Health Promoters and Field Agents.
Accountability


Reports Directly To: Program manager.

Works Directly With: Director Programs, MEL Officer, Finance Officer, Procurement/Logistics Officer, Program Assistant, LIPs.

Knowledge and Experience


Minimum of 3 years’ experience working with INGOs/NGOs/CBOs in civic engagement, livelihoods and education.
Diploma in Community Development, Economic Development, Business, Agriculture, Gender and development, Livestock or related field.
Should have knowledge of quantitative and qualitative data collection, reporting techniques and should understand and be able to apply basic measures of central tendency and spread.
Commitment to working with Women, Girls, boys, youth and vulnerable groups in need, regardless of race, tribe, religion or gender.
Understanding of working with local partners and commitment to working with the greater PRIME team.
Good problem solving, written and oral communication skills.
Strong written and spoken English and Swahili.
Local language skills required.
Ability to work without constant supervision and as part of a mixed team.
Good knowledge of MS Office software such as Excel, Word, and Access. more

The Country Senior Monitoring, Evaluation, and Learning (MEL) Officer will play a key role within the PAQ department to develop (with close supervision from the Country MEL Manager and dotted line wit Director of Programs), coordinate, maintain and continuously improve the M&E system at the country level, as well as build the capacity of M&E staff in each office or program. The general duties and... responsibilities of the Country Senior Monitoring, Evaluation, and Learning (MEL) Officer are to oversee all monitoring, evaluation and learning activities within the country, ensuring the quality of the programs’ MEL activities, information management via the programs reporting system and Mercy Corps’ TolaData system.

Support the CMM with the development of country MEL strategy, provide leadership to field offices in developing individual program level M&E systems that inform and improve each program, as well as feed into the broader nation-wide M&E system and country strategy.
Develop the program level MEL SOPs taking into account Mercy Corps new MEL Policy and minimum standards.
Provide support with coordination and coaching of the country M&E teams in developing and maintaining a system that improves the country’s ability to analyze and represent impact to donors, government, colleague agencies, and communities themselves;
Support with providing leadership to the country MEL management meetings and actively participate in country-wide strategy sessions to contribute to improved program implementation and adaptive management.
Support the Program MEL leads in coordinating the baseline, mid-term evaluation and final evaluation, along with other key research activities including market assessments and gender assessments more

Program / Department Summary 

With funding from USAID's Bureau for Humanitarian Assistance (BHA), Mercy Corps’ Nawiri Program is leading a consortium of Kenyan and international partners on a Eight-year journey to sustainably reduce persistent acute malnutrition in Turkana and Samburu Counties of Kenya. Through a phased approach that emphasizes evidence gap analysis, as well as partnership,... learning, and co-creation, the program takes a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Mercy Corps’ consortium brings together the global leadership, research capacity, technical expertise, and implementation experience necessary to partner with local institutions to test, adapt, and scale evidence-based solutions. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu Counties.

General Position Summary

The Livelihoods and Food Security officer (LFSO) will be a member of the USAID Nawiri Resilient Livelihoods Team and directly responsible for implementing nutrition-sensitive resilient livelihood interventions at sub-county (all wards) level. These include Climate Smart Agriculture (irrigated crop and livestock) production, market systems linkages, private sector and financial inclusion support, enabling market systems to last mile communities to support ultra-poor, strengthening diversified efforts for improved Household Economies. The officer works alongside other officers in layering interventions for collective impact at household and community level. Specifically, The officer will be supporting livestock and small-scale irrigated crop and fodder production for diversified household access to nutrient-dense foods, private sector engagement, households economic strengthening that aims at increasing sustained access to incomes (financial inclusion), Climate smart agriculture approaches and improved ecological practices that support Natural resources management. The officer will work closely with relevant county officials, CSOs and private sector players involved in livelihoods and food security & nutrition within their areas of operation.

Essential Job Responsibilities

Program Management


Coordinate with the different levels of County Government to mobilize actions and ensure effective communication channels.
Coordinate with community leadership to facilitate activity integration and targeting of participants.
Lead implementation of livestock, crops interventions including coordination with target communities and partners at the sub-office level.
Directly oversee crop and fodder production through irrigation in selected irrigation schemes
Collaborate with Nawiri health and nutrition staff to integrate messaging into crop and livestock production training curriculum.
Design and lead TOT training sessions to Community Mobilizers / Champions in collaboration with Government counterparts.
Liaise with other project teams and staff at the sub office level to ensure that all Nawiri interventions are well-coordinated and prioritized
Coordinate with Markets and Alternative Livelihoods team members to identify private sector partners or opportunities for new enterprises that improve farmer access to input and output markets.
Coordinate with public and private service providers (animal health, crop husbandry, etc.) to reach Nawiri participants at the Sub-office level.
Support County livelihoods coordinator in the review and development of work plans and necessary reports.
Collaborate with the M&E team to support monitoring and evaluation on effectiveness and impact of livelihoods activities at the Sub-office level and make recommendations for improvements.


Community and Sub - County engagement


Mobilize sub-county, ward level and village meetings with relevant stakeholders.
Support the facilitation of planning meetings and workshops with government, NGO, private sector, and community partners to revise and customize implementation plans.
Conduct community mobilization and engagement meetings with ward and community-level leaders to implement USAID Nawiri livelihoods activities
Support community visioning process for resilient livelihoods  
Support with collaborative partnership with other development partners and identify potential opportunities for linkage


Influence & representation


Collaborate with Consortium partners, sub grantees, local government, and other implementers, as well as with other Mercy Corps programs working at the sub-office level.
Facilitate planning meetings and workshops with government, NGO, private sector, and community partners to revise plans and promote partner acceptance/buy-in at the sub-office level
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission


Safeguarding


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options


Others


Promote and adhere to the principle and objectives of the project and Mercy Corps.
Participate in other USAID Nawiri livelihoods program activities (NRM, Alternative livelihoods, Financial Inclusion)
Any other duties as may be assigned.


Accountability to Beneficiaries


Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.


Supervisory Responsibility


Supervision of assistant livelihoods officers 


Accountability

Reports directly to: County Resilient Livelihoods Coordinator

Works directly with: Climate Smart Advisor, alternative livelihoods and inclusive markets advisor, County & sub office M&E officers, BOMA Nawiri project officers, and save the children household economic officers. 

Knowledge and Experience:


Degree in agricultural related field or Diploma with over 3 years’ experience 
A minimum of 2 years’ experience directly implementing agriculture / livestock interventions at the field level in Kenya ASALs. 
Demonstrable familiarity with Kenya’s ASAL, agriculture crop and livestock, resilient livelihoods, and natural resources sectors.
Proficient analytical skills that demonstrate an understanding of the current concepts, priorities, and issues in program monitoring, data collection, and evaluation.
Team player who takes initiative and is a problem-solver.
Effective verbal and written communication, multitasking and organizational skills.
Ability to manage priorities independently
Understanding of the Turkana Local context including the local language is an asset more

The Program / Department Summary

USAID’s Office of Bureau of Humanitarian Assistance (BHA) awarded funding to a Mercy Corps-led consortium of Kenyan and international partners for an 8-year Resilience Food Security Activity (RFSA) in Turkana and Samburu Counties of Kenya.Through a phased approach that emphasizes evidence gap analysis, as well as partnership, learning, and co-creation with... government, civil society, communities, and the private sector, the USAID Nawiri program aims to drive sustained reductions in acute malnutrition in both counties.

Mercy Corps’ consortium brings together the global leadership, research capacity, technical expertise, and implementation experience necessary to partner with local institutions to test, adapt, and scale evidence-based solutions. The program requires a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties.

General Position Summary

The Monitoring and Evaluation (M&E) Assistant will work as part of the county M&E team responsible for program quality assurance, accountability, documentation and learning. They will be involved in day-to-day implementation of the M & E system sub-county level including data collection, collation, entry, analysis and use for decision-making. The Monitoring and Evaluation Assistant will conduct quality assurance activities of field-based data collection mechanisms, program implementation and community accountability process. In addition, they will supervise enumerators during annual household surveys, Post Distribution Monitoring and Qualitative Inquiry Assessments at county level. The assistant will support M&E systems strengthening at sub-county level including, training and mentoring Community Health Workers (CHV), Ward Development Committees (WDC) and other field-based data processes to produce reliable/quality data and support platforms for data use platforms for decision-making at sub-county and ward level.

Essential Responsibilities

PROGRAM MANAGEMENT: MONITORING AND EVALUATION


 Support in roll-out of USAID Nawiri monitoring and evaluation strategy and tools at the Sub County level.
 Collect program routine monitoring data and follow-up with the program team on data collection and reporting.
 Support roll-out and supervision of data collection through Annual Surveys, Post Distribution Monitoring (PDM) and Quality Inquiry Surveys.
 Timely entry of monitoring data into mobile and computer-based data collection systems and working with MIS officers to resolve data quality issues observed.
 Support Monitoring and Evaluation activities to ensure that program-based monitoring activities are being performed according to schedule.
 Support and collaborate with the M&E Officer to provide timely reports and data summaries.
 Assist to maintaining a clear and transparent filing system at the Sub County level office.
 Support the process of testing and adopting relevant technologies for improving the efficiency of the program’s MEL function at the Sub- County level.
 Strengthen Sub-County Government M&E and Data Use Platforms including Review Meeting, Data Quality Assurance, Mentoring and Supportive Supervision.
 Other duties as assigned from time to time by supervisor.


SAFEGUARDING


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options


Accountability to Beneficiaries


 Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
 Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.


Supervisory Responsibility

 None

Accountability

Reports Directly to: M&E Officer at the Sub County level, with technical oversight from the MEL Coordinator and administrative oversight from the Sub County Lead

Works Directly with: USAID Nawiri Program Quality and Learning team, all program staff and implementing partners at sub-county level.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills


Must hold at least a diploma in Social Science, Statistics, International development, Health, Agriculture or relevant field (with coursework in M&E, research and evaluation methodologies, statistical analysis or organizational development) or similar field of study.
At least 1 year of program monitoring and evaluation experience (Entry Level Fresh Graduate)
Experience working with USAID funded project and familiarity with USAID/BHA M&E guidance and requirement is an added advantage.
Should understand general MEL concepts and demonstrate skills in MEL system (i.e. Theories of Change, Results Frameworks/Logical Frameworks, MEL Plans and Data Collection tools).
Must have good writing and analytical skills.
Should have knowledge of quantitative and qualitative data collection, reporting techniques. In addition to Microsoft Excel, the incumbent should demonstrate fluency in use of at least one data management software including SPSS, Power Bi, Tableau and STATA.
Must be fluent in both spoken and written English. Understanding of local language will be an added advantage. more

Program / Department Summary


The operations department is committed to implementing and maintaining the highest standards of efficiency and integrity in daily administration, logistics, procurement, asset management and IT for field offices Kenya. The overriding objective for all Mercy Corps (MC) operations activities are the prompt and effective provision of on-time solutions MCs’... beneficiary populations in compliance with MCs’ and donor policies, procedures, regulations and specifications.


General Position Summary


The primary role of the IT Intern(s) is to support the IT infrastructure at Mercy Corps Kenya's Country office (Nairobi) and Field Offices. The IT Intern(s) will assist in ensuring the proper functioning of equipment and networks to meet organizational needs and demands. The intern will support daily IT operations, assist with network troubleshooting, provide basic IT training, and help with IT documentation. They will work under the guidance of the ICT Systems Administrator.


Essential Job Responsibilities


Assist with daily IT operations including user support and troubleshooting of hardware and software issues.
Provide first-level support to staff for IT-related problems and escalate more complex issues to the ICT Systems Administrator.
Assist in setting up and configuring new computers, laptops, and other IT equipment.
Support the installation, configuration, and updating of software and applications on user devices.
Assist in maintaining an inventory of IT assets, ensuring records are accurate and up to date.
Support the implementation of IT policies and procedures and ensure compliance with IT standards.
Assist in conducting regular maintenance checks on IT equipment and report any issues to the ICT Systems Administrator.
Provide basic IT training to staff, including how to use common software applications and best practices for IT security.
Assist with ProSource Vendor Data Administration (VDA) setup and troubleshooting.


Organizational Learning


As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


Accountability to Beneficiaries


Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values always and in all in-country venues.


Safeguarding


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options


Supervisory Responsibility


None


Accountability


Reports Directly To: ICT Systems Administrator
Works Directly With: Operations Officers, ICT Assistants and Program Staff in identifying IT needs.


Minimum Qualification & Transferable Skills


Enrollment in or recent graduation (within a year) from a recognized academic institution in Kenya with a Degree or a Diploma or a certificate.
Ability to support both hardware and software requirements in local area networking (LAN)
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
Ability to troubleshoot, plan and design low maintenance systems.
Ability to troubleshoot and maintain both wireless and cable connections is required.
Must understand, follow and implement existing policies on IT equipment use and best practices. more

Program / Department Summary 

USAID's Office of Food for Peace recently awarded funding to a Mercy Corps-led consortium of Kenyan and international partners for a 5-year Development Food Security Activity (DFSA) in Turkana and Samburu Counties of Kenya. Through a phased approach that emphasizes evidence gap analysis, as well as partnership, learning, and co-creation with government, civil... society, communities, and the private sector, the NAWIRI program aims to drive sustained reductions in acute malnutrition in both counties. Mercy Corps’ consortium brings together the global leadership, research capacity, technical expertise, and implementation experience necessary to partner with local institutions to test, adapt, and scale evidence-based solutions. The program requires a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties.

General Position Summary

The Monitoring Evaluation and Learning (MEL) Coordinator is a key position for program quality assurance, accountability, documentation and learning. The position holder will support the NAWIRI team in planning and execution of monitoring and evaluation activities at the county level while ensuring quality in accordance with accepted standards, providing essential feedback for learning, accountability and decision making. They will be responsible for providing internal capacity building for program staff at County level on monitoring and evaluation activities as well as reviewing the necessary tools that will feed into the needs of the program and government counterparts. Under the overall leadership and direction of NAWIRI’s M&E Manager, and in close collaboration with the M&E Lead, the MEL Coordinator will be developing partner technical team’s and M&E officer’s capacity in M&E and ensuring effective field-level collaboration, and promoting a culture of M&E for learning and adaptation.

Essential Job Responsibilities

STRATEGY AND VISION


Seek the active collaboration of consortium partners in M&E as well as their appropriation of the tools, including integration of M&E in core program management functions.
Ensure consistent utilization of the NAWIRI MIS database for all M&E data submissions.


PROGRAM MANAGEMENT


Contribute directly to achieving the project’s strategic objectives and components through the implementation of a single integrated/harmonized monitoring system.
Responsible for managing the data collection and coordination with the County team (and consultants if necessary) ensuring a high quality of data collected and the use of evidence to inform adaptive management.
Coordinate and supervise all enumeration activities in the County level during the annual surveys commissioned by the project.
Create and instill an M&E culture that promotes the learning and self-critical skills of program staff in the pursuit of project excellence.
Ensure alignment of M&E activities with program objectives and contribute to the development of annual work plans.
Support County Program Directors and other technical leads in the preparation of quarterly/annual activity reports and verification of reported data.
Coordinate and support the implementation of the main M&E phases of the Project Management Cycle (baseline survey, mid-term evaluation and final evaluation)
Work closely with consortium partners to track implementation of the research agenda, develop milestones for progress and conduct the evaluation of research agenda.
Plan and conduct Routine Data Quality Assurance (RDQA) for the reported data at County level to ensure adherence to USAID/ Mercy Corps data quality standards.
Participate in the planning for and review of the baseline, midterm and final evaluation SOP, data collection tools and reports.
Ensure that lessons learned throughout the project at County level are captured and communicated to internal and external stakeholders through appropriate channels for decision-making.


TEAM MANAGEMENT


Create and maintain a work environment where mutual respect among team members prevails and where the pursuit of individual and collective excellence is valued.
Promote individual accountability and commitment by clearly and regularly communicating expectations and providing constructive feedback.
Train County program team members on their M&E responsibilities and how to use the tools developed.
Ensure that team members comply with the Mercy Corps Code of Conduct and the Principles of Humanitarian Accountability and immediately report to their Supervisor and National Director any cases of fraud or conduct not in accordance with Mercy Corps policies within the program.


REPRESENTATION


Develop the necessary relationships and partnerships with consortium partners
Identify, build and manage trusted partnerships with consortium agencies, local government and other stakeholders
Maintain good working relationships with donors and other development organizations and represent Mercy Corps at meetings when necessary
Effectively communicate the program's best practices to build Mercy Corps' positive image with development stakeholders
Conduct themselves in a professional manner at all times.


SAFEGUARDING RESPONSIBILITIES


Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team, encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options


OTHER


Conduct themselves both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned


SECURITY


Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.


ORGANIZATIONAL LEARNING 


As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


ACCOUNTABILITY TO PARTICIPANTS


Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.





Supervisory Responsibility


County M&E Officers


Accountability

Reports Directly to:  Monitoring and Evaluation Manager

Works Directly with: MEL officers, Technical Leads & Field Director from Turkana

Minimum Qualification & Transferable Skills


BA/S or equivalent in public health, monitoring and evaluation, development economics, international development, sociology, or business/project management.
5+ years of professional experience in monitoring food security and nutrition focused projects.
Experience with GIS software use in development programming.
Strong, documented analytic and statistical skills.
High degree of computer literacy and typing proficiency; Excel and Word skills.
Experience in supporting and strengthening government/county nutritional M&E system and clear understanding of government devolution structures.
Fluency in written and oral English. Must be able to read and interpret documents,

and communicate with others as necessary to perform job duties effectively. more