As an L&D Tech Specialist, you’ll play a vital role in upskilling our Associates in AI, machine learning, and digital services. You’ll work closely with Operations to assess skills, deliver engaging training, and ensure our team remains globally competitive.


Key Responsibilities


Conduct technical skills assessments and identify training needs
Design and deliver interactive training... programs
Develop engaging learning materials, including manuals, case studies & exercises
Monitor training impact and performance improvement
Stay ahead of emerging tech trends and integrate them into learning


Qualifications


A degree in Computer Science, IT, or a related field
4+ years of experience in teaching technical skills or middle management
Strong BPO process improvement and training development skills more

Job Description

Maintain strategic relationships with clients to ensure exceptional service delivery and satisfaction.
Manages and communicates project scope, goals, and responsibilities to the project team
Establish clear stakeholder expectations and requirements of varying degrees of complexity.
Address and resolve client inquiries on ongoing production and key milestones, ensuring... proactive communication.
Take full ownership of the project delivery, ensuring alignment with clients requirements
Systematically track and address client inquiries and responses to ensure timely and effective support.
Ensure accurate and timely reporting on performance metrics, and provide actionable insights for improvement.
Monitors work of subject matter expert personnel, providing support and interpretation of instructions/objectives
Analyze performance trends, set focus performance areas, and lead the team in continuous improvement initiatives.
Mentor and develop team members, address performance issues, and foster a high-performance culture.
Serve as the primary escalation point for critical operational issues, coaching team members and resolving complex conflicts.
Identify potential risks, develop mitigation strategies, and ensure proactive management to minimize impact.
Implement BCP strategies to ensure operational resilience and continuity in the face of disruptions.
Foster a culture of continuous improvement by identifying opportunities for enhancement and driving change initiatives.

Qualifications

Bachelor’s Degree in a relevant field 
5+ years of experience in BPO or customer-centric roles
PMP or any other relevant Certification 

Key Skills We're Looking For:

Knowledge of AI and Machine Learning
Expertise in Project Management
Strong Communication and Stakeholder Management 
Business Acumen
Excellent Problem-solving and Analytical skills
Proven People Management experience
Leadership skills more

Job Description

Maintain strategic relationships with clients to ensure exceptional service delivery and satisfaction.
Manages and communicates project scope, goals, and responsibilities to the project team
Establish clear stakeholder expectations and requirements of varying degrees of complexity.
Address and resolve client inquiries on ongoing production and key milestones, ensuring... proactive communication.
Take full ownership of the project delivery, ensuring alignment with clients requirements
Systematically track and address client inquiries and responses to ensure timely and effective support.
Ensure accurate and timely reporting on performance metrics, and provide actionable insights for improvement.
Monitors work of subject matter expert personnel, providing support and interpretation of instructions/objectives
Analyze performance trends, set focus performance areas, and lead the team in continuous improvement initiatives.
Mentor and develop team members, address performance issues, and foster a high-performance culture.
Serve as the primary escalation point for critical operational issues, coaching team members and resolving complex conflicts.
Identify potential risks, develop mitigation strategies, and ensure proactive management to minimize impact.
Implement BCP strategies to ensure operational resilience and continuity in the face of disruptions.
Foster a culture of continuous improvement by identifying opportunities for enhancement and driving change initiatives.

Qualifications

Bachelor’s Degree in a relevant field (Required)
5+ years of experience in BPO or customer-centric roles (Required)
PMP or any other relevant Certification ( Additional Advantage)

Key Skills We're Looking For:

Knowledge of AI and Machine Learning
Expertise in Project Management
Strong Communication and Stakeholder Management 
Business Acumen
Excellent Problem-solving and Analytical skills
Proven People Management experience
Leadership skills more

Job Description

Data Annotation: Accurately label and annotate data according to specific project guidelines and client requirements. 
Quality Assurance: Ensure the quality and accuracy of annotated data by following established procedures and performing regular quality checks. He/She Should also be able to groom oneself into a QA role if and when the situation so demands
Tool Proficiency:... Use various data annotation tools and software effectively to complete assigned tasks. 
Documentation: Maintain detailed records of annotation work, including notes on any ambiguities or challenges encountered. 
Collaboration: Work closely with team members and supervisors to ensure consistent understanding and application of annotation guidelines. 
Feedback Integration: Actively participate in training sessions and incorporate feedback to improve annotation quality and efficiency. 
Continuous Learning: Stay updated with new tools, techniques, and best practices in data annotation to enhance skills and performance. 
Time Management: Manage time effectively to meet project deadlines and productivity targets. 

Qualifications

Education: Diploma or equivalent; additional education in a related field is a plus. 
Experience: Minimum 2 year experience in data annotation (AgTech, Autonomous, image and Video annotation), data entry, or a similar role is preferred. Experience working on Gen AI projects will be an added advantage. 
Technical Skills: Basic understanding of AI and machine learning concepts; proficiency in using computers and annotation software. 
Attention to Detail: Strong attention to detail and accuracy, with the ability to follow complex guidelines and instructions. 
Communication Skills: Good verbal and written communication skills, with the ability to work effectively in a team. 
Problem-Solving Skills: Ability to identify and resolve issues related to data annotation tasks. 
Adaptability: Flexibility to adapt to changing project requirements and work in a fast-paced environment. 
Organizational Skills: Good organizational skills and the ability to manage multiple tasks simultaneously. more

Job Description

Should be able to work on old handwriting transcription project documents from 1800. 
Candidates who have earlier done Paleography training are preferred.
Should have successfully worked on a handwritten project before( Download sample above)
Typing speed of 40 WPM and above and an accuracy of 99%.
Excel proficiency
Able to meet set targets within the stipulated time... frame.
Keen on details.

Qualifications

Diploma / Certificate holder in any relevant field.
Basic knowledge of MS Office applications.
Fluent in written and verbal English.
Typing test score 40 WPM to be achieved in typing skill test.
The minimum score to be achieved in the Vendor reasoning/analytical test.
Quick learner and able to decipher complex information.
Strong interpersonal skills, verbal and written communication skills.
Excellent web research skills.
Keen attention to detail and good time-management skills. more

Job Description

Identify and research potential contacts, leads, and opportunities within the Autonomous Vehicle, Computer Vision, or annotation industry.
Utilize online platforms such as social media, and industry databases to gather relevant information.
Implement outreach strategies to engage potential contacts through email, phone calls, and social media.
Customize outreach messages and... materials to effectively communicate our value proposition to contacts.
Maintain organized records of outreach activities, including contact information and communication history.
Monitor and analyze outreach performance metrics to evaluate effectiveness and identify areas for improvement.
Identify industry conferences, trade shows, and networking events for targeted accounts and contacts.
Stay informed about industry trends, competitor activities, and best practices in outreach and communication.
Provide insights and recommendations to enhance outreach strategies and achieve desired outcomes

Qualifications

Bachelor's degreationships and driving results through effective outreach efforts
Proven in Marketing, Communications, Business Administration, or related field.
Proven experience in outreach, sales, marketing, or customer relations roles.
Excellent written and verbal communication skills.
Strong research skills and ability to gather and analyze data effectively.
Ability to work independently and collaboratively in a fast-paced environment.
Exceptional organizational skills and attention to detail.
Proficiency in using Microsoft Office Suite and CRM software.
Ability to adapt to changing priorities and multitask effectively.
Demonstrated passion for building rele in Marketing, Communications, Business Administration, or related field.
Proven experience in outreach, sales, marketing, or customer relations roles.
Excellent written and verbal communication skills.
Strong research skills and ability to gather and analyze data effectively.
Ability to work independently and collaboratively in a fast-paced environment.
Exceptional organizational skills and attention to detail.
Proficiency in using Microsoft Office Suite and CRM software.
Ability to adapt to changing priorities and multitask effectively.
Demonstrated passion for building relationships and driving results through effective outreach efforts more

Purpose of the role
This position's main jobs are to maintain information technology strategies by managing staff; researching and implementing technological strategic solutions. The Manager of IT will play a key role in advising and assisting the management team.
Job Description
Deliver on-time and uninterrupted IT performance:

Has full responsibility of IT operations on daily and regular... basis.
Direct and lead IT function to successfully deliver smooth uptime IT performance to support DDD business up and running.
Optimize DDD existing IT best practices and drive IT process improvements
Take ownership and leadership around IT infrastructure and security, business continuity and disaster recovery.
Provide regular and on-time accurate IT performance dashboard to senior management.

Provide people and technical thought leadership to IT staff:

Plan, Monitor, manage and lead IT department including hiring, budgeting, cost controlling, on the job training, coaching, motivating and managing people’s performance.
Create environment in IT department where people are engaged and open.

Lead by example

Provide leadership and maintain company culture and values, ethical and legal practices and service levels.

Collaborate and Partner with other functions: 

Work with Production Manager, ensure that IT supports the production work in tasks as needed, including maintenance and support of all equipment.
Work closely with Project Managers in planning IT capacity including network, servers, and storage spaces.
Work with HR Department in designing training curriculum for improving employees and volunteers with IT skills.
Regularly check the quality of computer, software, hardware, network and other office equipment and manage the replacement and upgrade strategy.
Manage the organization’s help desk
Work closely with Finance Department in updating PPE and tracking IT licenses.
Support marketing in handling donated IT equipment and software.
Control major facility components such as generators and fire suppression equipment.

Qualifications

Bachelor’s degree in some form of Computer Engineering discipline
Extensive knowledge of IT systems  required, CCNA is a plus
Minimum 7 years experience in IT department
Management skills in delegation, follow-up, monitoring, and evaluation of the IT department
Very good interpersonal skills
Good written and spoken English
Able to work under pressure
Be a ‘change agent’ in using technology, tools, and processes to increase competitive advantages.
Should have a strong understanding of IT infrastructure,      Configurations, and VPN. load balancing
Should be well versed with cloud infrastructure, AWS, ISP- P2P, Internet leased lines, Configuring and optimizing systems Knowledge of Storage, UPS Monitoring tools, Configuration of firewalls, Wi-Fi, operating systems & version tools, Server configuration and upgradation and management. Implementing Security Policies, Managing local LAN / WAN infra. Strong exposure of switches/routers. Understanding for implementing effecting load balancing, understanding of VM and remote monitoring.
Should be well versed with the certification of ISO 270001, SOC 2, and VAPT.

Preferable Attributes:

3+ years in IT managerial role in IT Company or any form of Business Processing Outsourcing environment.
Experience or has any in interest in machine learning and AI services including training data services, computer vision, and AWS Cloud is an advantage.
Knowledge on solution development through software and/or automation is a plus.
Be passionate in social business

Additional Information
To apply for this position, submit your CV and a cover letter detailing your experience, qualifications, and interest in joining Digital Divide Data in Kenya on or before 30th Sept 2023 more

Job Description

Reading, understanding, analyzing, following written and verbal instructions.
Input information from customer orders into excel or client system.
Communicates with customers and other team members on assigned assignments 
Identifying trends and patterns in complex data sets
Familiarizing yourself with essential details of the project

Qualifications

Minimum of 2 Years... work experience in a busy environment
Bachelor’s degree or Diploma from a reputable institution
Holders of CPAs or Diploma or Bachelors in Business related courses will be added advantage
Strong working knowledge of Excel and office Suite in general
Excellent analytical mind
Superb attention to detail and interest in analyzing a large amount of financial data
Customer Service oriented
 Highly organized multitasker who works well in a fast-paced environment
Willingness to learn and grow
Good time management with the ability to prioritize tasks and projects.
Effective interpersonal and communication skills
Must be prompt and dependable (excellent attendance) with good time management skills
 Able to work under less supervision 
Problem-solving ability
Able to pay extreme attention to detail and be excellent with numbers.
Ability to achieve thoroughness and accuracy on tasks more

Job Description
The IT Associate will provide direct technical assistance and support to DDD staff for network, hardware, and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide... one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
Essential Job Duties/Responsibilities:

Respond to user requests for service, troubleshoot problems and help develop solutions.
Support PC hardware components, desktop operating system software, and application software.
Perform minor repairs to equipment and arrange for other servicing needs.
Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
Monitor backup systems and procedures to ensure data security.
Record activities, solutions and other responses to request for service.
Assist in maintaining inventory records and documentation for equipment.
Contribute to DDD’s technical documentation and participate in policy, procedure, and standards development.
Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.

Qualifications

Ongoing College students seeking for attachment and are eager to learn
Graduates who are looking for an opportunity to gain hands-on experience in the computer field. more

Purpose of the role
Is to be able to read source documents and enter data in specific data fields using keyboarding tools. Compare data with source documents or re-enter data in verification format to detect errors. He will also Update relevant information to on various project databases online and offline.
Job Description

Should be able to work on old handwriting transcription project... documents from 1800. 
Candidates who have earlier done Paleography training are preferred.
Should have successfully worked on a handwritten project before
Typing speed of 40 WPM and above and an accuracy of 99%.
Excel proficiency
Able to meet set targets within the stipulated time frame.
 Keen on details

Qualifications

Diploma / Certificate holder in any relevant field.
Basic knowledge of MS Office applications.
Fluent in written and verbal English.
Typing test score 40 WPM to be achieved in typing skill test.
The minimum score to be achieved in the Vendor reasoning/analytical test.
Quick learner and able to decipher complex information.
Strong interpersonal skills, verbal and written communication skills.
Excellent web research skills.
Keen attention to detail and good time-management skills. more