About

Results-driven Customer Support Specialist skilled in multichannel support across email, chat, and social media. Adept at using CRM tools such as Zendesk and Intercom to manage customer interactions, resolve issues promptly, and enhance satisfaction. Known for empathy, clear communication, analytical thinking, and ownership in fast-paced environments. Passionate about improving customer journeys through data-driven insights and continuous process improvement.

Skills

  • Customer Support Specialist
    10