Job Description
To increase new business production and achieve pre-determined sales targets in a dealer environment.- Contributes to cost efficiencies.
- Delivers on a financial target to increase profitable business.
- Delivers customer service through adherence to quality service standards.
- Manages client relationship and expectations.
- Collates and submits the required documentation to... the relevant department which includes credit applications as well as FICA and KIC documents.
- Ensures that documentation being submitted complies with relevant legislative requirements and with organisational governance processes.
- Validates customer information on the system to ensure quality.
- Obtains NATIS and dealer documentation and submits to Organisation. Submits market share documentation to the Organisation timeously.
- Meets dealer's deadlines in terms of submitting documentation.
- Identifies innovative ways to enhance sales within area and increase profit margins.
- Submits innovative ideas to the manager in support of the sales drive.
- Manages the implementation of solutions and ideas in support of the business area/branch's innovation drive to increase revenue.
- Prepares and delivers reports on initiatives in support of innovation and creativity to management.
- Interacts with Sales Manager and participates in informal and formal knowledge sharing sessions.
- Attends product launches.
- Keeps abreast of market trends.
- Contributes to teamwork.
- Engages in activities for own development


VWFS SA is committed to the principles of equal opportunity, non-discrimination and equitable representation, as enshrined in the Constitution of the Republic of South Africa and the Employment Equity Act.  

Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/01/26Equity:
VWFS is an equal opportunity employer and is committed to our policy on Employment Equity. Please note all applications will be evaluated in line with the Employment Equity Plan.

Declaration of Interest clause for adverts:
Please note that any declaration will not influence your chance of successful employment unless a conflict of interest is identified that has a direct impact to the role functions or outputs. Furthermore please be aware that you may be required to declare all of your interests prior to employment.
 more

Job Description
To manage the full credit origination process for Corporate and Mid-Corporate customers by performing credit analysis, credit structuring, writing credit applications, presentation of credit papers to committee, assisting in post approval implementation and on-going management throughout the tenor of the facility. The role demands strategic insight, financial acumen, and strong... stakeholder collaboration.SKILLS
- A good understanding of CIB and Mid Corp credit processes, ratings and methodologies.
- Ability to analyse financial statements to estimate the
degree of risk in extending credit.

- Good credit structuring skills and ability to model cash flows.
- General knowledge of practical economics relating to business, industry, regulatory, legal environments and the Zambian macro-economic environment in respect of the industries in the portfolio.
- Utilize relevant economic, financial and industry data to assess business performance and make recommendations to ensure continued growth, viability and competitive advantage within sensible risk parameters.
- Strong writing skills for reports and CIB/Mid Corp credit applications.
- Strong presentation skills and ability to articulate a credit request to a credit committee.
- Product knowledge – with a focus on structured lending products, trade products including letters of credit and guarantees within Trade and working capital. In addition, knowledge is required around Investment Banking and Commercial products with a bias towards term lending.


RESPONSIBILITIES


- Conduct credit evaluation interviews during deal negotiation to obtain sufficient and appropriate information to evaluate business risk and deal viability, from a credit risk perspective.
- Originate all the deals that fall with assigned sub sectors. Deals within this space are generally larger and more complex with requirement being as follows:
- Run ratings and LGDs and motivate upgrades or downgrades where necessary through the application if qualitative factors, industry knowledge and macroeconomic fundamentals.
- Assist Business with the preparation of pre-screens and term sheets.
- Preparation and presentation of credit applications for final credit committee.
- Proactively drive review process of existing facilities, ensuring consistently thorough and timely evaluation of all existing facilities.
- Management of expired limits in CIB/Mid Corp Segment.
- Jointly visit clients who have financing requirements to gather information to better understand the customer.
- Manage a specific portfolio of borrowing clients within specific sub sectors this includes:
- Providing client specific information for portfolio reporting.
- Addressing any queries raised from auditors within that sub-sector.
- Ensuring all credit files are up to date – and have met all the requirements as per audit.
- Load all credit apps onto the credit enterprise system with the correct review dates and covenants.
- Monitor and action covenants during the duration of a facility

Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.


23/10/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
 more

Job Description

To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.

Achieve gross production target as indicated in scorecard.
Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved... investment and risk products.
Be an ambassador for FNB as a financial service provider encompassing our internal values and ethical standards.
Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Ensure that the quality of advice remains high and consistent and in line with FNB’s investment philosophy and product approved matrix.
Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
Develop networks and build alliances to build and strengthen internal support bases.
Engage in cross-functional activities. 
Collaborate across boundaries and finds common ground with a widening range of stakeholders. 
Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
Investigate available investment opportunities to determine compatibility with client financial plans.
Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
Monitor financial market trends to ensure that client plans are responsive.
Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
Ensure optimal usage and protection of business assets. more

Job Description

To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future

Prevent wastage and identify process improvements to contain and reduce costs
Provide input into costing projects involving a segment, business unit, function or country/region (as... applicable)
Influence creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
Build, run and execute profitability models and provide required reports for business
Provide feedback to the business on monthly and ad hoc analysis and reports to support decision making
Build and calculate cost models and work within established work and service processes
Conduct review and scenario planning to provide guidance on budgetary process in terms of spend and forecast adjustments
Develop new insights into situations and apply innovative solutions to make organisational improvements
Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
Deliver internal and external customer service excellence through adherence to quality service standards
Continuously assess own performance through seeking timely, and clear feedback and request training where appropriate more

Job Description

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
Measure and ensure compliance to... Branch Audit and process and processes requirements to mitigate risk
Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
Prevent wastage and identify process improvements to contain and reduce costs more

Job Description

To partner with the business in the provision of financial advice and support to increase operational quality, through the

execution of financial services as per agreed standard operating procedures.

Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
Develop a service culture which build rewarding... relationships, proposes innovations and allows others to provide exceptional client service.
Establish and manage a high level of organisational cooperation in order to ensure a professional service delivery
Identify and recommend improvements to accounting and reporting processes.
Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
Participate in special projects and ensure project delivery through providing effective finance advice and support.
Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
Keep abreast of learning opportunities and changing trends in your business environment.

Experience and Education

CA SA/CIMA.
BCom Honours/or related.
3 - 5 years FM experience post qualification. more

Job Description

To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved 
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved

Hello Future Call Centre Agent
Welcome to FNB, the home of the #changeables. We design for the... shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Short Term Insurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:

 Have Telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols 
 Drive significant growth and profitability in the context of cost management.
 Manage costs / expenses within approved budget to achieve cost efficiencies.
 Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
 Resolve all customer queries efficiently, and within agreed timelines.
 Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
 Ensure all communications with clients are professional, resulting in compliments.
 Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
 Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
 Comply with governance in terms of legislative and audit requirements.
 Ensure efficiency of service productivity and performance in Call Centre.
 Ensure that all issues or feedback arising out of client contact be accurately recorded on the approved business system.
 Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you have:

 Personal Lines (motor Vehicle/Home contents/Portable Possessions) knowledge/experience/exposure - at least 2 years a must (which does not include medical insurance, life cover).
 Completed RE and/or FAIS qualification.
 Minimum Qualification: Grade 12
 Good Telephone and Email etiquette more

Job Description
Design and implement a sales strategy for the Area in order to grow revenue and achieve market share growth

Manage and coach sales staff to develop a high performance sales culture as well as provide support to sales teams for client relationship building
Welcome to FNB Commercial Sales and Service Cape Town the home of the #changeables. We design for the shapeshifters and... deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
The ideal candidate will have to:

Achieve revenue targets by either growing a portfolio of existing clients (optimizing revenue opportunities) or by acquiring new clients
Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets
Use of measuring tools to see benefits apatite
Develop a deep understanding of the technical trends, market, competition and trends in the market
Research and identify new entrants in the relevant industries (mobile, payments, finance etc)
Assess opportunities and threats from these entrants
Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
Translate functional sales strategy into integrated tactical product, channel or delivery plans
Ensure that sales strategies are aligned across the customer value proposition
Implement and manage organisation capabilities that enhance business performance and profitability
Achieve net profit growth for the business
Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
Monitor cost activities and collection of revenue and measure cost to income against set targets and put
measures in place to address any discrepancies
Build and maintain an effective network, and pipeline for further expansion of business within area of accountability

Ideal candidate must have obtained the following qualification & experience: 

5 – 8 years experience in a similar environment(banking), of which 2 – 3 years ideally 
at management level
Minimum: Bcomm or Relevant Degree 
Preferred:  BComm Financial Degree

You will have access to:

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate more

Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Leads identified converted into successful sales.
Ensure activities support cost containment and reduction.
Educate customers on correct... eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer fairly) principles in all that you do.
Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
Resolve all customer queries efficiently, and within agreed timelines.
Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrates behaviour in support of the organizational values.
Takes accountability for own performance, personal and career development.
Maintain an ability to adapt to ever changing business and customer needs.
Contribute to the overall effectiveness and success of the team.
Improve knowledge and competencies by completing role specific training as per eCareers. more

Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Leads identified converted into successful sales.
Ensure activities support cost containment and reduction.
Educate customers on correct... eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer fairly) principles in all that you do.
Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
Resolve all customer queries efficiently, and within agreed timelines.
Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrates behaviour in support of the organizational values.
Takes accountability for own performance, personal and career development.
Maintain an ability to adapt to ever changing business and customer needs.
Contribute to the overall effectiveness and success of the team.
Improve knowledge and competencies by completing role specific training as per eCareers. more

Job Description

To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy

Continuously assess own performance, seek timely and clear feedback and request development where appropriate
Interact positively with groups or teams and participate... to a learning and growth culture where information is actively shared
Complete daily Administration Functions in the Branch to mitigate risk
Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
Act responsibly with work related resources to contribute to cost containment
Build and maintain stakeholder relationships
Deliver on contracted performance objectives according to set procedures and agreed service level agreements
Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards more

Job Description
To provide insights, input and analysis into product pricing, revenues, costs and account profitability, products offered and growing market share profitability.

Continuous tracking of product profitability and detailed tracking of the entire income statement by understanding of all the levers of profitability and executing appropriately to pull these levers.
Developing... actionable plans to drive up NIR and to reduce direct and transfer pricing expenses by understanding transactional behavior and driving changes in this base to reduce channel costs.
Continuous Analysis/Understanding of FNB value proposition (pricing, rewards, product features) relative to the competition and enhancing the product to drive market share growth through tacking market share and developing actionable plans to reach our market share targets and continuous tracking and optimization of product sales across channels.
Work with the Sales team, the CVM team, the Channel Migration team, the Debit Card team, Fraud team, marketing team and the Analytics team to drive appropriate actions.
Work with the various channels such as FNB Online, ATMs, Branch Banking, Telephone Banking and Premier to drive sales and reduce costs of servicing customers.
Assisting the Customer Services Team to resolve customer queries.
 Management of annual price review process for both RSA Personal Banking as well as for African Subsidiaries where business is active including financial modelling, system implementation as well as communications by doing pricing and revenue enhancement (Non-Interest Revenue) detailed analysis of transactional and customer data to provide insight into pricing strategies.
Continuous review and proactive optimization of product rules by understanding, maintenance and enhancement of various pricing and product systems and processes.
Proactive determination of product and system gaps (due to system defects, inappropriate designs, etc.) and working with the Projects and Operations team to resolve these before customers complain.
Project and initiative management around Pricing (including stakeholder management and engagement, pricing negotiations etc.)
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
Manage own development to increase own competencies. more

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Connect with our customers by living up to our brand promise of how we can help you? at all times.
Converse with our... customers in a way they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer fairly) principles in all that you do.
Identify and sell/cross sell products aligned to customer needs.
Maximise channel optimisation opportunities identified aligned to customer needs.
Ensure activities support cost containment and reduction.
Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrate behaviour in support of the organisational values.
Takes accountability for own performance, personal and career development.
Improve knowledge and competencies by completing training specific for role as per eCareers.
Contribute to the overall effectiveness and success of the team.
Maintain an ability to adapt to ever changing business and customer needs. more

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Leads identified converted into successful sales.
Ensure activities support cost containment and reduction.
Educate customers on... correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer fairly) principles in all that you do.
Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
Resolve all customer queries efficiently, and within agreed timelines.
Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrates behaviour in support of the organizational values.
Takes accountability for own performance, personal and career development.
Maintain an ability to adapt to ever changing business and customer needs.
Contribute to the overall effectiveness and success of the team.
Improve knowledge and competencies by completing role specific training as per eCareers. more

Job Description
To create, maintain and refine automated testing within the quality assurance processes across the Core Banking Applications whilst working with technical leads to enable efficient product delivery and effective use of open-source tools wherever possible.

Contribute to an environment of successful delivery and continuous improvement.
Prevent wastage, and on an ongoing basis... identify process improvements in order to contain and reduce costs.
Continuously assess own performance, seek timely and clear feedback and request training where appropriate
Minimise system downtime through pro-active testing to identify potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
Assess, identify and mitigate potential risks within the IT environment and comply with governance in terms of legislative, audit and business policy requirements.
Code, compile, test and implement tests to ensure applications are working according to test requirements in compliance with the Systems Development Life Cycle (SDLC)
Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner. more

Job Description
Hello future Private Banking Advisor
Welcome to FNB, the home of the chargeables.  We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying... curious.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
 
 
Are you someone who can:

Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.


Build sound relationships based on trust and openness.
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Understand and market all financial services solutions within the relevant business offering.
Assist with profit growth for the business through ensure effective management of the leads pipeline.
Consistently produce high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment i.e. Banking
A person must not be unrehabilitated insolvent - FAIS FIT & PROPER

You will have access to:

Opportunities to network and collaborate.
Challenging Working Opportunities to innovate. more

Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.

Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate... problems for investigation and resolution Identify and escalate risk as normal part of work.
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
Work with enhanced processes and procedures to maintain operational efficiencies.
Deliver work in an accurate manner to ensure consistent results.
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
Adhere to quality standards, turnaround times and Company policies and procedures.
Complete relevant administration, reporting and updating of information accurately and on time.
Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
Maximize sales by selling packaged financial solutions to clients.
Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
Maximise cross-selling opportunities.
Drive adoption of digital and other self-service options across client base.
Contribute to teamwork and inclusivity within own team.
Contribute to cost efficiencies through responsible utilisation of work related resources.
Achieve expected financial targets and uphold associated service levels.
Build and maintain stakeholder relationships.
Deliver customer service through adherence to quality service standards. more