About

I see the goal and unite everyone to achieve it. I adore people for their amazing difference. I am always ready to face the fear, because that's the only way to develop and grow. For me, communication is life, because during it you can identify a problem and find the solution. Mobile, responsible, peart and learn quickly.

Skills

  • Work in the CRM system
  • Work in Microsoft office applications
  • Formation of selections of tours
  • Writing informative texts (copywriting)
  • Strong communication skills
  • Internet and phone sales
  • off-line sales
  • Work with booking systems of tour operators
  • Knowledge of travel destinations
  • Knowledge of the rules of entry
  • English
  • Russian
  • Ukrainian
  • Polish

Experience

Аlina Fartushna

Work experience
  • Consultation of tourists about rules for entering the country
  • Assistance in the formation of packages of documents
  • Travel Destination Consulting
  • Reception and resolution of complaints, problems of tourists
  • Sale of additional services
  • Coordination of tourists in emergencies
  • Answering to tourists' questions about their bookings
  • Conflict resolution

Аlina Fartushna

Work experience
  • Reception and processing of applications
  • Interaction with clients directly in the office and by phone, identifying the needs of the client, creating his tourist portrait.
  • Formation of a selection of tours at the request of the tourist
  • Working with CRM
  • Customer support 24/7 during the tour, advice on all issues
  • Acceptance of feedback and wishes at the end of the tour
  • Agency Instagram management
  • SMS mailings

Аlina Fartushna

Work experience
  • Cooking and serving of coffee drinks
  • Maintaining cleanliness in the hall
  • Customer service at a high level
  • Elimination of conflict situations
  • Stock control
  • Acceptance of payments, work with the cashier

Аlina Fartushna

Work experience
  • Meeting guests in the restaurant, placing them at the tables
  • Receiving complaints and suggestions from guests, creating a pleasant atmosphere in the restaurant, guest contact
  • Monitoring the work of waiters in the hall, resolving conflicts between staff and visitors
  • Reception and implementation of special orders
  • Assistance in organizing birthday parties
  • Control over the payment of food packages
  • Submission of reports to the reception and to the Department of "Food and Beverages"
  • Support for team spirit in the team

Аlina Fartushna

Education
  • Organization of tourist support
  • Tour package creation technology
  • Tour package promotion
  • Digital Marketing
  • Tour costing process
  • Work in CRM and ADS systems
  • Basics of tourist psychology
  • Principles of operation of hotel and restaurant establishments, their interaction in the tourism sector

Аlina Fartushna

Work experience
  • Calling cold and hot leads
  • Interaction with clients directly in the office and by phone, identifying the needs of the client, creating his tourist portrait.
  • Formation of a selection of tours according to tourist requests
  • Working with CRM
  • Customer support 24/7 during the tour, advice on all issues
  • Acceptance of feedback and wishes at the end of the tour
  • Management of the agency's Telegram channel
  • SMS mailings

Аlina Fartushna

Education
  • Graduated with honors

Аlina Fartushna

Education
 

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